Project Manager

Job Description:

Experience: 8–10 years

Job Title: Senior Project Manager, IBM Sterling OMS Programs

We are seeking a Senior Project Manager to lead end-to-end delivery of IBM Sterling OMS programs, spanning new implementations, enhancements, integrations, and production support. The candidate will own scope, schedule, budget, and risk across multiple workstreams, coordinate onshore and offshore development teams, and serve as the primary point of contact for business stakeholders and executive sponsors.

• Plan, execute, and close Sterling OMS programs and projects from initiation through hypercare, within agreed scope, schedule, and budget.
• Develop integrated project plans, milestones, resource forecasts, and dependency maps across OMS, eCommerce, ERP, WMS, payment, tax, and shipping workstreams.
• Lead requirements gathering and scope definition with business stakeholders, and manage change requests through a formal control process.
• Partner with solution architects and technical leads to validate designs, approve estimates, and govern technical decisions.
• Manage delivery risks, issues, and dependencies, escalating and resolving blockers with clear mitigation plans.
• Run agile ceremonies or stage-gated governance as appropriate, tracking velocity, burn-down, and quality metrics.
• Coordinate testing cycles (SIT, UAT, performance, cutover) and go-live readiness, including deployment and environment planning with release teams.
• Oversee production support transitions, post-go-live stabilization, and defect triage prioritization.
• Report program status, financials, and risks to executive sponsors and steering committees.
• Mentor project coordinators and team leads, and build delivery standards and reusable templates.

• 8–10 years of project or program management experience, including at least 4 years leading IBM Sterling OMS or comparable order management implementations.
• Working knowledge of the Sterling OMS landscape, including order orchestration, inventory, sourcing, scheduling, release, shipment, and fulfillment.
• Proven experience managing integrations with eCommerce, ERP, WMS, payment, tax, fraud, and shipping systems, including REST/SOAP-based middleware.
• Strong command of delivery methodologies (Agile/Scrum, SAFe, or hybrid) and waterfall stage-gate governance.
• Proficiency with planning and tracking tools (e.g., Jira, Azure DevOps, MS Project) and reporting dashboards.
• Demonstrated ability to manage vendor, offshore, and multi-team delivery, including budget and resource forecasting.
• Strong risk, issue, and change management discipline, with clear written and verbal communication for executive audiences.
• Familiarity with CI/CD release processes, environment management, and production cutover planning.

• PMP, PMI-ACP, SAFe, or equivalent certification.
• Experience delivering Sterling OMS cloud implementations, including OMOC 2.0.
• Exposure to MuleSoft, IBM App Connect, IBM MQ, or Kafka-based integration programs.
• Experience with high-volume order processing, omnichannel fulfillment, and inventory synchronization initiatives.
• Background in retail, distribution, or e-commerce operations.

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