Program Management

We are seeking an experienced Professional Services Project Manager to manage resource planning, deployment coordination, and delivery operations for Palo Alto Networks Professional Services engagements across Cortex XSIAM and Secure Access Service Edge (SASE) technologies. The role will be responsible for ensuring the availability and effective utilization of skilled professional services resources, coordinating project assignments, managing delivery schedules, monitoring resource capacity, and supporting end-to-end execution of customer engagements. The individual will work closely with Professional Services leadership, technical consultants, solution architects, engagement managers, resource managers, and customer stakeholders to ensure projects are appropriately staffed and delivered in line with agreed timelines, scope, quality standards, and business objectives. The ideal candidate will have experience managing consulting or cybersecurity services teams, with a strong understanding of project management, resource forecasting, delivery governance, and the operational requirements of enterprise cybersecurity implementations.

• Own resource planning, allocation, scheduling, and capacity management for Professional Services engagements across multiple customers and geographies.
• Maintain a consolidated view of resource availability, skills, certifications, utilization, project commitments, and upcoming demand.
• Coordinate the assignment of consultants, engineers, architects, and technical specialists based on project requirements, skill alignment, availability, and delivery priorities.
• Partner with resource managers, delivery leads, and technical practice leaders to forecast resource demand and identify capacity gaps, over-allocation, and potential delivery risks.
• Manage resource onboarding, project transitions, planned releases, backfills, and replacement requirements to maintain delivery continuity.
• Track resource utilization, billable capacity, bench levels, and assignment adherence; recommend corrective actions to improve workforce productivity.
• Develop resource contingency plans to address attrition, unplanned absences, project ramp-ups, and urgent customer requirements.
• Coordinate cross-training and skills development initiatives to improve resource readiness across all service portfolios.
• Coordinate project initiation, resource readiness, delivery schedules, milestones, dependencies, and execution plans for Professional Services engagements.
• Work with engagement managers and technical leads to align staffing plans with project scope, statements of work (SOWs), customer commitments, and implementation timelines.
• Track project progress, resource commitments, milestone completion, deliverables, and dependencies across concurrent engagements.
• Facilitate project kickoff meetings, delivery reviews, resource planning discussions, and stakeholder status meetings.
• Identify delivery bottlenecks, scheduling conflicts, scope changes, and resource-related risks; drive timely resolution with relevant stakeholders.
• Ensure project documentation, action items, risks, issues, and decisions are maintained accurately and communicated to stakeholders.
• Support project closure, resource release, knowledge transfer, customer handover, and lessons-learned activities.
• Establish and maintain operational dashboards covering resource utilization, demand versus capacity, project staffing status, delivery milestones, schedule adherence, and open risks.
• Track project financial and operational metrics, including planned versus actual effort, billable utilization, resource costs, and potential delivery overruns.

• 7–10 years of experience in project management, Professional Services operations, resource management, technical delivery coordination, or workforce planning within IT services or cybersecurity environments.
• Demonstrated experience managing resource allocation and delivery operations for multiple concurrent technical projects.
• Strong understanding of project planning, resource forecasting, utilization management, delivery governance, risk management, and stakeholder reporting.
• Experience coordinating technical consultants, engineers, architects, and specialist delivery teams.
• Proficiency in Microsoft Excel and PowerPoint, with experience using project management, resource planning, PSA, ERP, or reporting tools.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, customer-focused Professional Services environment.