1775 Production Management Jobs - Page 26

Looking for a Plant Head to oversee daily operations in our GFRP Rebar manufacturing unit. Must ensure quality control, manage teams, maintain machinery, and optimize production efficiency. Experience in composites preferred.

We're Hiring: Production Head EV Scooter Division Location: Kadi (Near Mehsana), Ahmedabad, Gujarat Company: Big Bull Trader Pvt Ltd Salary: Upto 5 LPA Are you an experienced manufacturing leader ready to shape the future of electric mobility? Join us at Big Bull Trader Pvt Ltd and lead the production of our next-gen EV scooters! Key Responsibilities: Oversee end-to-end EV scooter production Ensure quality, safety, and timely delivery Implement lean practices & optimize resources Coordinate with R&D, QC, and supply teams Lead and develop the shopfloor workforce Requirements: 815 years in two-wheeler/EV manufacturing Degree/Diploma in Mechanical, Electrical, or Automobile Engineering Strong leadership, planning & problem-solving skills Interested? Share your CV at hrm@bigbullerickshaw.in or WhatsApp 93309 00499 Mention: Production Head EV Scooter” in your application Let’s build the future of electric mobility together #EVJobs #ProductionHead #EVScooter #ManufacturingJobs #BigBullTrader #AhmedabadJobs #HiringNow

Manage day-to-day production operations, ensuring timely and efficient manufacturing. Ensure compliance with GMP, safety, and environmental regulations. Optimize production processes to improve efficiency, reduce costs, and maintain product quality Required Candidate profile Monitor and control production schedules, inventory levels, and raw material usage. Lead, train, and supervise the production team to meet performance goals.

Role & responsibilities Role Overview: Lead the entire manufacturing operation for Ramabhadras bed-linen range (sheets, pillowcases, duvets, shams, napkins ). Ensure every order meets quality standards, ships on time, and hits cost targets, while continuously improving plant efficiency and building a skilled workforce. Key Responsibilities: Direct all sewing, finishing and packing lines for bed-linen products. Create and manage detailed production schedules; balance capacity to meet customer deadlines. Maintain strict quality-control and preventive-maintenance systems. Collaborate with senior management on capacity expansion, capital projects and technology upgrades. Introduce automation and lean tools to raise OEE, cut waste and improve product quality. Track output, efficiency and quality KPIs; realign resources to achieve targets. Prepare and manage the plant budget; monitor and reduce operational expenses. Recruit, onboard and train operators, technicians and supervisors to keep the plant fully staffed and competent. Oversee raw-material inventory, inbound logistics and outbound shipments; resolve supply-chain bottlenecks. Candidate Profile: • 5–10 years in bed-linen or home-textile manufacturing • Proven success in production planning, lean implementation, quality systems and supply-chain optimization. • Demonstrated ability to hire, develop and motivate cross-functional teams. • Degree or diploma in Textile Technology or Industrial Engineering. • Strong commercial acumen, budgeting skills and clear communication with customers and regulators. Application: Email your rsum and current/expected CTC to spg@ramabhadra.in with the subject line “Plant Operations Head – Bedlinen”.

Plant Head for a new PEB and RDSO fabrication unit. Must have 8+ years in steel Fabrication, beam line CNC, welding, blasting & painting. Prior experience in companies from PEB and RDSO contractors preferred. Strong leadership required.

Roles and Responsibilities Plan production activities to meet customer requirements and company goals. Oversee daily production planning, ensuring efficient use of resources. Coordinate with team members to achieve production targets on time. Monitor quality control processes to minimize defects and rejections. Implement lean manufacturing principles to improve productivity.

Oversee plant operations such as budget, production schedule & stock Maintain a clean and safe workplace Analyse production costs and inventory to establish areas for improvements Ensure adherence to rules & workplace policies Ensuring documentation Required Candidate profile Experience in plant management and manufacturing operations Strong communication, Excellent communication skills, Excellent administration skills, Management and supervisory skills Reporting problems.

Planning, organizing, and controlling the production process to ensure products are delivered on time and within budget/Safety/Facility Maintenance/Environmental compliances/Budgeting/Conduct regular performance reviews/Improvement initiatives. Required Candidate profile The candidate should have the minimum experience of 15 years in production management activities.

Plan, direct and coordinate the production efficiently Ensuring the timely availability of resources Manpower planning and control Analyzing the problems and providing suggestions Communicate with maintenance and colleagues to increase workflow

manufacturing facility's operations, ensuring efficiency, productivity, safety. Responsible for production planning, quality control, cost management, equipment maintenance, employee supervision. strong leadership, communication, problem-solving Required Candidate profile Graduate 8-12 yrs exp as Factory manager or similar profile in FMCG Industry only strong leadership, communication, problem-solving skills Sound knowledge of industry-specific factory equipment.

Job Location : Bilimora, Gujarat (Plant Site) Reports To : Chairman & Managing Director, Director, COO Experience Required : 20+ years in cross-functional operations management (preferably in manufacturing, industrial tools, or engineering) Job overview :- The General Manager Operations / Plant Head is the senior-most on-ground authority responsible for the efficient, compliant, and accountable functioning of Bipicos Bilimora manufacturing plant. The scope of this role spans across all key departments Production Planning and Execution, Maintenance, QA, Stores, Procurement, HR, Dispatch, and coordination with Sales and Marketing. Key Responsibilities 1.Strategic Leadership & Governance Prepare and manage the annual plant budget (CAPEX, OPEX, manpower), track performance and initiate course correction Represent the Bilimora plant in high-level strategic reviews and reporting sessions Formulate and implement operational strategies aligned with company goals Lead plant capacity planning based on annual targets and sales forecasts Recommend and implement de-bottlenecking initiatives focused on yield, cost, quality, and energy efficiency 2.Production Planning & Execution .Oversee production planning and ensure flawless execution in alignment with customer commitments Drive uninterrupted operations between planned shutdowns and control unplanned downtime Execute shop floor balancing, time studies, and process alignment to improve output efficiency • Establish lean practices and SOP-based workflows across departments 3.Cross-Functional Collaboration Align daily operations with Sales, Purchase, Stores, and Logistics for dispatch readiness and material availability Coordinate with QA to monitor internal rejections, rework, and complaints Drive effective collaboration across production, stores, QA, HR, and planning for seamless handovers Ensure proactive material planning and avoid raw material stockouts 4.Quality, Compliance & Process Excellence Enforce QMS, ISO, EMS, OSHAS, 5S, and TPM across all operational departments Lead statutory compliance, environmental clearance renewals, and internal safety audits Maintain a culture of preventive maintenance, root cause analysis, and disciplined documentation Promote a zero-defect, zero-incident philosophy plant-wide 5. People Management & Culture Building Lead, mentor, and review all department HODs; ensure KRA alignment and performance reviews Build a fair, transparent, and disciplined culture rooted in professional behavior Pre-empt and resolve interpersonal or interdepartmental conflicts without bias Oversee training needs identification, planning, and execution for plant-level upskilling Participate in selection and hiring of critical plant roles in coordination with H Candidate Profile Education :- Bachelors Degree in Engineering or Industrial Management MBA/PGDM in Operations or General Management preferred Minimum 15 years of plant operations experience with exposure to both shop floor and strategic functions Industry experience in industrial tools, engineering goods, or high-precision manufacturing preferred Proven success in leading cross-functional teams and turning around plant performance Skills & Competencies : Commanding leadership style with emotional intelligence Fluent in professional spoken and written English; Hindi and Gujarati are beneficial Ability to maintain neutrality and uphold company values over internal alliances Strong presentation and MIS reporting skills Proficient in ERP, CRM, and Quality/Lean systems implementation Compensation & Benefits :- Competitive salary and performance-based incentives Company vehicle/fuel/travel reimbursement Medical insurance and statutory benefits Growth into leadership/board-level roles based on sustained performanc

Berger Paints India Ltd ( British Paints Div ) is looking for Manager - Unit Production to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Berger Paints India Ltd ( British Paints Div ) is looking for Executive - Unit Production to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Job_Description":" We are seeking a Game Designer/Producer (Mid-Level) to take ownership of game projects from concept through to delivery, within a team of industry professionals. You will be responsible for driving the design process, managing day-to-day production, and ensuring the timely delivery of multiple projects while maintaining the highest product quality standards. You will collaborate with internal teams(Art, Development, QA) and external stakeholders (Operators, Clients) to turn ideas into market-ready products. Key Responsibilities Game Design & Documentation Develop initial game concepts in line with client briefs and market trends. Create and maintain Game Design Documents (GDDs), including gameplay mechanics, math model specifications and feature definitions. Prepare art and sound specifications that align with the game creative vision. Production Management Own the full production lifecycle for assigned games from concept approval to live deployment. Coordinate with Art, Development, QA teams to keep projects on track. Run milestone reviews and track all deliverables across multiple concurrent projects. Client Collaboration Participate in client meetings to gather requirements and feedback. Translate client needs into actionable design documents. Strategic Thinking & Product Quality Suggest game themes, features, and improvements based on data, feedback, and market knowledge. Maintain a strong focus on delivering high product quality and polished experiences. Multi-Project Management Successfully balance and prioritize multiple projects simultaneously. Adapt quickly to changing priorities while maintaining quality and schedule integrity. Professional Growth & Industry Engagement Stay informed about industry trends, player preferences, and regulatory updates. Build credibility through reliable delivery, clear communication, and commitment to quality. Requirements Key Qualifications 13 years of experience in game design and/or production, ideally within online casino gaming development. Experience managing game projects from inception to delivery. Familiarity with the full game production pipeline across multiple disciplines. Strong skills in writing clear and comprehensive design and production documentation. Strong organizational and multitasking skills, capable of handling multiple live projects. Client-facing communication experience is a plus. Knowledge of industry-standard tools (e.g., Jira, Confluence or equivalent) is a plus. Understanding of online casino game mechanics, math models, and regulatory compliance is highly desirable. Desired Attributes Strategic Thinking: Ability to propose game ideas aligned with operator needs and market trends. Product Quality Ownership: Personal commitment to maintaining high product standards. Industry Credibility: Professionalism in client interactions and internal team leadership.

Role Value Proposition: Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization s goals and objectives. This family can be used for both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform. Key Responsibilities: Assists in the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems and/or SaaS platforms in a limited capacity. Participate in the collection and documentation of user requirements as well as the development of user stories and estimates with software, strategic platforms and/or COTS. Participates in technical design, development, implementation and maintenance of application systems. Responsible for front or backend development, with an understanding of both and/or responsible for SaaS and/or COTS delivery. Participate in peer reviews of solution designs, related code, and/or related SaaS and/or COTS configuration. Participates in the investigation and resolution of production management incidents, problems, and service requests (in partnership with SaaS providers for Platforms). Supports production applications/platforms (in partnership with SaaS providers for Platforms) Identifies innovative solutions to technical challenges Education: Bachelor s degree (Any Stream) or diploma education Experience(Role Requirement): 2 to 4 years Technical Skill: Cloud Native Technologies Applicable Development Language (Quadient, xPressions) Database Development tools Secure design and coding practices Writing & executing automated tests Application operations/monitoring Design with Feature Flags DevSecOps, CI/CD Application Design/Architecture Non Technical Collaboration Communication/Presentation Agile Practices Collaboration Tools Product/Business/Industry Knowledge Customer experience Other Critical Requirements Like Voice/Non-Voice for Insurance: - Collaboration Communication/Presentation Agile Practices DevSecOps, CI/CD Collaboration Tools Product/Business/Industry experience Application Design/Architecture Cloud Native Technologies Applicable Development Language Database Development tools Secure design and coding practices Writing & executing automated tests Application operations/monitoring Design with Feature Flags

Role Value Proposition: Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization s goals and objectives. This family can be used for both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform. Key Responsibilities: Assists in the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems and/or SaaS platforms in a limited capacity. Participate in the collection and documentation of user requirements as well as the development of user stories and estimates with software, strategic platforms and/or COTS. Participates in technical design, development, implementation and maintenance of application systems. Responsible for front or backend development, with an understanding of both and/or responsible for SaaS and/or COTS delivery. Participate in peer reviews of solution designs, related code, and/or related SaaS and/or COTS configuration. Participates in the investigation and resolution of production management incidents, problems, and service requests (in partnership with SaaS providers for Platforms). Supports production applications/platforms (in partnership with SaaS providers for Platforms) Identifies innovative solutions to technical challenges Education: Bachelor s degree (Any Stream) or diploma education Experience(Role Requirement): 2 to 4 years Technical Skill: Cloud Native Technologies Applicable Development Language (Quadient, xPressions) Database Development tools Secure design and coding practices Writing & executing automated tests Application operations/monitoring Design with Feature Flags DevSecOps, CI/CD Application Design/Architecture Non Technical Collaboration Communication/Presentation Agile Practices Collaboration Tools Product/Business/Industry Knowledge Customer experience Other Critical Requirements Like Voice/Non-Voice for Insurance: - Collaboration Communication/Presentation Agile Practices DevSecOps, CI/CD Collaboration Tools Product/Business/Industry experience Application Design/Architecture Cloud Native Technologies Applicable Development Language Database Development tools Secure design and coding practices Writing & executing automated tests Application operations/monitoring Design with Feature Flags

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Content Mgt./ Web Publishing(Digital). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience5-8 Years.

MG Contractors Pvt. Ltd. is seeking a Plant Head to lead our Heavy Steel Fabrication Unit, dedicated to the supply and fabrication of steel structures for BHEL and other high-value infrastructure clients. This is a strategic leadership role requiring a seasoned professional with deep expertise in heavy steel fabrication, team management, operational excellence, and client coordination. The selected candidate will be responsible for the end-to-end functioning of a large-scale production facility with a fabrication capacity of 3,000 MT/month, covering fabrication, assembly, painting, billing, and documentation for a diverse range of heavy steel structures. Role & responsibilities Qualification: Degree/Diploma in Mechanical Engineering or related field preferred. Minimum 15 years of hands-on experience in Heavy Steel Structure Fabrication, preferably in large-scale infrastructure or industrial projects. Strong knowledge of fabrication, welding procedures, inspection methods, and relevant codes/standards (IS, AWS, etc.). Proven experience in managing production units with capacities exceeding 2,0003,000 MT/month. Effective leadership, communication, and coordination skills for cross-functional collaboration. Experience in liaising with major clients like BHEL, including documentation and approval processes. Exceptional project management and data analysis skills. Expertise in fabrication processes , interpreting engineering drawings, and implementing quality control standards. Strong understanding of welding techniques (SMAW, GMAW, SAW) and gas cutting methods. Proficiency in CAD/CAM software (AutoCAD, Solid Works, etc.) and interpreting fabrication drawings. Experience with CNC machinery and advanced fabrication equipment. Familiarity with material handling techniques and equipment. Knowledge of quality control standards (e.g., ASME, AWS). Experience with industry-specific software for project and resource management. Strong analytical, planning , and forecasting skills. Excellent written and verbal communication abilities. Proficiency in sheet metal plant operations . Prior experience in a related manufacturing industry is essential. In-depth knowledge of safety regulations and best practices in fabrication.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience3-5 Years.