Product Technical Support Specialist

Role & responsibilities

• Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback.
• Collaborate with your teammates and Engineering teams including filing JIRAs to report reproducible bugs.
• Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs.

Preferred candidate profile

• Fluent in English (

  both oral and written)
• 1+ years of experience in a

  client-facing technical role

  , preferably with the ability to understand and troubleshoot issues with cloud solutions.
• Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as

  Zendesk.

• Excellence in task prioritization and evaluation of situational urgency.
• Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.
• Coming from a technical background
• Experience working with top-tier customers.
• Experience working with REST APIs.
• Experience working with

  JIRA,

  Confluence, Airtable, and other project tools.

Perks and Benefits

• Medicare Facilities.
• Both-side cab facilities
• Medical Insurance
• Life Insurance