Product Support / Technical Support Engineer

As a Product Support / Technical Support Engineer at ITILITE, you will play a crucial role in providing high-quality technical support for our SaaS products. Your responsibilities will include troubleshooting and resolving complex product issues, mentoring support agents, and collaborating with cross-functional teams to enhance customer experience. You will also be involved in debugging application problems, managing support processes, and driving continuous improvement initiatives. To succeed in this role, you should have at least 2 years of experience in a technical support position, preferably in a SaaS environment. Strong analytical and problem-solving skills, along with a customer-first mindset, are essential. Knowledge of React and Python would be beneficial, and excellent communication and collaboration abilities are required. You should also possess strong mentoring and team management capabilities, with a focus on career development. In this position, you will have the opportunity to work with a passionate and driven team that values innovation and continuous improvement. You will directly impact product quality and customer satisfaction while also benefiting from a collaborative culture that supports personal and professional growth. If you are highly organized, proactive, and have a strong bias for action and outcomes, this role at ITILITE offers you the chance to leverage your skills and contribute to the future of T&E. Join us and be part of a dynamic team that is dedicated to simplifying travel and expense processes for companies worldwide.,