Product Specialist - Adobe Campaign

Looking for candidates with experience in Javascript & HTML and excellent communication skills. Immediate joiners are preferred. As a Technical Support Specialist, your main responsibilities will include providing technical support and product guidance to customers, partners, and other stakeholders involved in developing campaigns and marketing channel communications. You will proactively establish and maintain strong working relationships with developers and users at customer sites to ensure their success with the product. Additionally, you will conduct research, record best practices, and collaborate with other teams to support customer needs and business goals. The ideal candidate should have 1-3 years of experience in a software support environment, with expertise in writing and debugging SQL statements, and experience with XML, Javascript, and HTML. Knowledge of database platforms like Oracle, SQL, MySQL, or PostgreSQL is required, along with familiarity with web services APIs, database connectors, and SOAP. A comprehensive understanding of complex, database-centric, internet-based systems is essential. Strong multitasking skills, independent problem-solving abilities, and excellent communication skills are also necessary for this role. Job Responsibilities: - Perform root cause analysis on customer issues to enhance knowledge of the product - Document all communication and troubleshooting activities related to customer issues - Educate customers on product functionalities to address their concerns - Write and present internal courses on troubleshooting product functionalities - Collaborate with technical support team members and other cross-functional teams - Maintain timely communication with customers regarding support issues - Troubleshoot problems related to third-party software applications - Be flexible to work in a rotational shift environment (24*7) What we offer: At GlobalLogic, we prioritize a culture of caring, continuous learning and development, interesting work, balance, and flexibility. As part of our team, you will have the opportunity to work on impactful projects, grow personally and professionally, and be part of a high-trust organization that values integrity and trust. About GlobalLogic: GlobalLogic, a Hitachi Group Company, is a leading digital engineering partner to innovative companies worldwide. Since 2000, we have been driving the digital revolution by creating innovative digital products and experiences. Join us in transforming businesses and industries through intelligent products, platforms, and services.,