0 years
2 - 3 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Customer Support: Respond to incoming customer requests and complaints through phone, email, and chat. Product Knowledge: Provide accurate information about products and services, including basic usage and troubleshooting. Issue Resolution: Troubleshoot technical problems and resolve customer complaints promptly and professionally. Transaction Processing: Process customer orders, returns, and exchanges efficiently. Record Keeping: Document customer interactions, issues, and resolutions in a CRM system. Escalation: Identify and escalate complex issues or complaints to the appropriate internal teams or departments.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
Asterzen Solutions Pvt. Ltd
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