1646 Product Quality Jobs - Page 11

In this role you will have the opportunity to Work as Principal Engineer, Quality Assurance accountable for overall product quality of the NPI releases. The Principal Engineer provides independent oversight of the design input process, design V&V activities, design transfer and product realization, and performance in the field to ensure that all design requirements are effectively met. The Principal Engineer also provides analytics to the Business on the efficacy, efficiency of the design and product realization processes. Opportunity to learn End to End product development as Responsible Quality representative driving compliance throughout Product life cycle. We are looking for a dynamic individual to join our Quality and Reliability Engineering team. The candidate is expected to have demonstrated proficiency in the philosophy of Quality. The candidate should demonstrate strong systems engineering fundamentals across all critical engineering domains important to product quality. The candidate should be able to challenge the status quo and be able to appropriately represent the voice of the customer to core teams while making decisions related to product quality. The ideal successful candidate Responsibilities: Responsible for all aspects of product quality from PRD to Production handover for high volume production development until sustaining. Single point of contact, representing and driving quality in all program team meetings. Conduct cross-site, cross-team lessons learned for any Quality issues during development and sustaining phases of Product Life-Cycle Participate in Engineering reviews ( PRD, DFx, Qualification sync, test plan, RDT ) and forecast potential quality risk Perform quality risk assessment to a project and drive for mitigations enabling business, apart from being a gatekeeper Identify process gaps in the Product Life Cycle (PLC) and continuously highlight improvement actions for the execution teams Influence quality culture and mindset across the company and bring in more strategic goals Demonstrated to take data based decisions and resolve contentions Qualifications Bachelor or Masters Degree in Electrical/Electronic based Engineering 10 to 12yrs of certified professional experience in quality engineering Thorough understanding on Product Life Cycle a

Hi, Greetings from Avani Consulting!! We have job opportunities with Electric vehicle Charger Manufacturing Company for the Production & Outbound Quality engineer position, Punchkula Location. Position Overview: The Production & Outbound Quality Inspector will be responsible for ensuring that all finished products meet the company's quality standards before they are dispatched to customers. This role involves inspecting, testing, and verifying that power electronic products comply with internal specifications, industry standards, and customer requirements. This also includes ensuring that the packaging is correct and the invoicing is correct and the right serial numbers are being dispatched Key Responsibilities: Perform quality checks on finished goods including visual inspection, functional testing, and documentation review. Verify that production output meets defined quality standards and specifications. Inspect outbound shipments to ensure only conforming products are dispatched. Prepare and maintain inspection records, test reports, and certificates of conformity. Identify and report non-conformities; coordinate with production and engineering teams for corrective actions. Ensure proper handling, storage, and packaging of finished goods as per company standards. Assist in root cause analysis and implementation of preventive measures for recurring issues. Support audits (internal and external) related to production and outbound quality. Ensure compliance with all relevant quality, safety, and environmental policies. Maintain inspection tools and test equipment in good working condition. Provide feedback to production and quality teams for continuous improvement. Key Requirements: Diploma/Bachelors degree in Electrical, Electronics, or related engineering discipline. 35 years of experience in production and outbound quality inspection, preferably in power electronics, electrical equipment, or similar industries. Good knowledge of power electronic products such as inverters, converters, UPS, or similar devices. Familiarity with industry quality standards (ISO 9001, IEC standards, etc.). Experience in using electrical and electronic testing instruments. Ability to read and interpret technical drawings and specifications. Strong documentation and reporting skills. Good communication and teamwork abilities. Attention to detail and a proactive approach to problem-solving. May require extended hours to meet production and dispatch schedules. Knowledge of lean manufacturing and quality improvement tools (e.g., 5S, 7QC tools, root cause analysis). Experience with ERP or quality management systems. Awareness of EHS (Environment, Health & Safety) practices in a manufacturing setup. Regards Shweta Gupta

As a Production/Operations professional, you will be responsible for coordinating and implementing various activities to achieve production targets within the specified time schedule and budget for CAP. Your role will involve ensuring product quality by implementing process parameters that meet customer requirements. Additionally, you will be required to implement plans to optimize plant performance in order to meet set targets. A key aspect of your role will be to monitor process conditions and identify opportunities for operational efficiency improvements. You will need to focus on continuous improvement to enhance overall plant performance. Moreover, you will be expected to adhere to safety, sustainability, and World Class Manufacturing (WCM) standards to ensure system management aligns with safety and statutory environmental requirements. In addition to the above responsibilities, you will play a crucial role in maintaining systems and procedures that contribute to customer satisfaction and delight. Your efforts in customer service will be instrumental in ensuring a positive customer experience.,

As a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, the founders, foodies, and friends, Licious takes pride in being India's most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with fresh and de-licious meat and seafood. If you believe you have the ingredients to be the magic element in the recipe that is Licious, continue reading. The role of the VA category manager at Licious is multi-faceted and meaty. From diving deep into consumer insights to developing blockbuster products, you will be responsible for building a consumer-first and P&L sustainable strategy. Collaborating with insights teams to test concepts and derive actionable insights, you will play a pivotal role in innovation and new product development by translating winning concepts into product briefs for R&D teams. Moreover, you will work on positioning the category in collaboration with the central marketing team to drive exponential growth. Crafting the ideal assortment for each micro-market, balancing Licious's full range while managing constraints like discovery and wastage, demands a solid understanding of regional consumer behavior, consumption patterns, and competition across offline and online channels. Additionally, the Category Manager will play a crucial role in refining the product range based on consumer and market feedback, working closely with cross-functional teams like NPD, Sourcing, and Processing to ensure product quality. Pricing, catalogue development, profitability, cost management, GTM strategies, and business health monitoring are also key responsibilities that the Category Manager will handle. With a focus on Gross Margin targets and influencing direct and indirect cost levers to achieve overall P&L goals, you will collaborate with various stakeholders to drive assortment, pricing, and promotion strategies aligning with business objectives. We are looking for individuals with 8-12 years of experience from a Premium B School and a minimum of 5+ years of experience in FMCG/Foodtech with Brand Management/NPD roles. A customer-centric approach, data orientation, analytical skills, and the ability to work with multiple stakeholders are essential. Experience in Category Management/PnL ownership roles in online/offline retail companies, exposure to digital-first business models, and the capability to think big and come up with disruptive ideas to revolutionize the way India shops and consumes meat are highly valued qualities in potential candidates.,

Role Description Standing at the critical junction between network and applications, our client is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable intelligent automation with deep machine learning, to ensure business critical applications are protected, reliable and always available. Are you up for the challenge? Come join INCEDO and make your impact in the future! As a Lead Engineer (QA) Application Delivery & Networking domain, we look towards you as an SME with very good understanding Network Solution Architectures, Application Delivery Controller (ADC) & Advanced Load Balancer. Your role would be to build & deliver overall QA Test (Automation & Manual) testing. As part of Application Delivery team, You will be responsible for ensuring high quality of next generation products and solutions. New Feature Verification test especially ADC and SSLi related features Finding software defective at early stage of software release (EA or initial GA) to assure SW quality Install, configure and maintain the hardware and software test environment Apply specialized expertise in understanding issues, research and provide solutions Work with engineering and support teams on improving product quality, and recreation of customer reported issues Share responsibility for improving testing methodology, processes, strategies and techniques; incorporate these improvements into the overall testing process Technical Skills Layer 2-3 networking (VLAN, trunking, EtherChannel) Routing protocols expertise (OSPF, BGP, IS-IS, RIP, BFD) Security protocols (SSL/TLS 1.2/1.3, SAML, ICAP, Kerberos) NAT implementation and IPv6 migration paths Stress and performance testing methodologies Health monitoring protocol implementation Virtualization environments (VMware, ESXi, Hyper-V) Distributed system testing experience Clear technical documentation abilities Nice-to-have skills Qualifications Qualifications 7-9 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

ECMS Req # 525464 Role Sr. Consultant Number of Openings 1 Duration of project 6 Months No of years experience Relevant 8 years Total 12 years Detailed job description - Skill Set: Ability to interact closely with Business Stakeholder on understanding their business requirements and converting them into opportunity. Leading POCs to create break through technical solutions, performing exploratory and targeted data analyses. Ability to Manage and support existing applications and implementing the best practices on timely Manner. Designs, Develops, and Tests Data Models to import data from source systems to meet Project requirements Effectively analyzes the heterogeneous source data and writes SQL scripts to integrate data from multiple data sources Analyzes the results to generate actionable insights and presents the findings to the business users for informed decision making Understands business requirements and develops dashboards to meet business needs Adapts to the changing business requirements and supports the development and implementation of best-known methods with respect to data analytics Performs Data mining which provides actionable data in response to changing business requirements Migrates data into standardized platforms (Power BI) and builds critical data models to improve process performance and product quality Owns technical implementation and documentation associated with datasets Provides updates on project progress, performs root cause analysis on completed projects and works on identified improvement areas (like process, product quality, performance, etc. ) Mandatory Skills 8+ years of experience on relevant experience Expert in Power Apps Experience with JavaScript, Power Fx, create plugins, custom app and canvas/model driven, page development, web API creation, data/Cloud flow, Dataverse. Solid Knowledge in Reports & Dashboard development (Power BI) Good Knowledge in Data Base (SQL Server, SAP HANA, Azure Synapse) Good to have skill Knowledge of SAP systems (SAP ECC T-Codes & Navigation) Vendor Billing range (local currency /Day) 11000 INR per Day Client LAMR Work Location Bangalore, Hyderabad Hybrid/remote/WFO WFO for 3 days a week from client location in Blore BGV Pre/Post onboarding Pre-Onboarding

sp infracon projects is looking for Quality Control Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control processes:Design and implement quality control procedures to ensure compliance with industry standards and customer requirements Establish inspection criteria, testing methods, and quality assurance plans for various stages of product development and manufacturing Conduct inspections and testing:Perform routine inspections of raw materials, in-process components, and finished products to verify conformance to specifications Utilize a variety of inspection tools and equipment to perform measurements, tests, and evaluations Identify and document non-conformities and work with relevant teams to investigate and resolve issues Data analysis and reporting:Collect, analyze, and interpret quality data using statistical tools and techniques Prepare comprehensive reports summarizing inspection results, trends, and areas for improvement Collaborate with cross-functional teams to communicate quality-related information and provide recommendations for corrective actions Continuous improvement:Proactively identify opportunities to enhance product quality, manufacturing processes, and quality control procedures Participate in root cause analysis and contribute to problem-solving initiatives Support the implementation of corrective and preventive actions to address quality issues and prevent reoccurrence Compliance and documentation:Ensure adherence to relevant quality standards, regulations, and certifications Maintain accurate documentation of quality control activities, including inspection records, test reports, and certifications Training and collaboration:Train and educate personnel on quality control processes and procedures Collaborate with cross-functional teams, including engineering, production, and supply chain, to resolve quality-related challenges and promote a culture of quality excellence

Roles & Responsibilities: Contact clients after service completion to confirm if the service was performed as expected Verify if there are any pending issues and escalate concerns to the relevant team. Confirm whether clients have received and acknowledged the submitted invoices Follow up with internal teams for any missing or delayed invoices Gather ratings and collect feedback on service quality, product functionality, and technician behaviour Achieve and maintain a minimum feedback collection rate of 90 %+ per month and an average client rating of 4.5+ stars Regularly verify and update client POC details, including name, designation, email, and contact number Maintain and organize a master database with up-to-date POC information, service history, and feedback trends Record and maintain accurate logs of service confirmations, invoice acknowledgements, and client feedback Generate and share periodic reports on feedback trends, client ratings, invoice status, and updated POC details Requirements What were looking for: Currently pursuing or recently completed a degree in business administration, communications, marketing, or a related field Excellent verbal and written communication skills Strong organizational and time management abilities High attention to detail and accuracy Proficiency in MS Office Suite/Google Workspace, especially Excel/Sheets Problem-solving aptitude Ability to manage and report on data effectively Proactive, reliable, and self-motivated work ethic Benefits Why join us? Purpose With Impact : Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women\u2019s health, the environment, and sanitation workers dignity. Eco-Warrior in Action : Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions\u2014real impact, not just buzzwords. Innovation Meets Heart : Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy. Grow With Us : We\u2019re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact. A Culture That Cares : Work in a space where collaboration, inclusivity, and purpose aren\u2019t just values\u2014they\u2019re how we roll every day.

Job Description Relevant Experience: 10+ years About the Role We are looking for a highly experienced Test Architect to define and drive cutting-edge testing strategies across our web and mobile platforms. This role demands deep technical expertise and a strategic mindset to enhance test effectiveness, automation maturity, and product quality. You ll work closely with development, QA, DevOps,...

. . . We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Manager, Foundry is responsible for managing the team of engineering service technicians and acting as the project manager for engineering service projects as well as leading the design team of mechanical, electrical, and regulatory engineering resources. The design team has a focus on custom product design, design verification testing and compliance of the custom product. The Manager, Foundry will be working with various engineering team members including technical sales engineers, platform engineers, system verification engineers, engineering technicians, and other leaders to collaborate on custom design projects. This role involves establishing quality standards, conducting inspections and tests, managing quality audits, and coordinating with engineering, manufacturing, and supplier teams to resolve issues. The manager also leads root cause analysis for failures, implements corrective actions, and drives continuous improvement initiatives to maintain high product quality and customer satisfaction. A successful individual in this role is an autonomous problem solver that is focused on creating raving fans of his/her internal customers. Key Responsibilities Managing daily activities of the Foundry Team Hiring & training team members as necessary Perform 1:1 s with each of the team members Be an active member of the leadership team with active collaboration with functional leadership Work with team members on their individual development plans Coaching of team members and facilitating IDP s, mid-year and annual reviews Manage a project schedule and milestones for projects Create KPI s to monitor the performance of the team Cross functional collaboration with other leaders for Engineering, QA, QMS & Support activities Drive team for hardware integration & system verification Educational Qualification B.Tech . in Electrical Engineering, Computer Science, or Equivalent 10+ years of experience working with, building, and integrating computer components into systems. 10+ years of experience with Linux and Windows Operating Systems. Skills Required Excellent communication and listening skills, creativity, and the ability to work closely with technical resources and other members of AHEAD staff to successfully deliver assigned projects. Ability to manage projects and assist team members to move those projects from start to finish. Ability to manage other technicians to help coach and guide them on best practices. Proven experience around engineering discipline and revision control, including Engineering Change Management, PLM, and EOL. Strong attention to detail and excellent documentation skills. Working knowledge of computer architecture, server hardware components, and computer standards Critical thinking and problem-solving skills, planning and organizing, decision-making, communication skills, influencing and leading, teamwork, negotiation skills, conflict management, adaptability, and ability to thrive under pressure. Proven technical acuity and problem-solving abilities. An understanding of quality control and computer assembly methods. Why AHEAD: . . - 401(k) - Paid company holidays - Paid time off .

Description Program Manager Enphase Energy is the fastest growing solar inverter company in the world and a leader in Residential & Small Commercial solar. Enphase is focused on developing solutions that make solar systems smart, efficient and reliable increasing ease of use and lowering cost of delivered electricity. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself. As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who envision, specify and launch next generation solar and storage technologies. Our work environment is fast-paced, fun, and full of exciting new projects. Enphase is looking for a dynamic, experienced Program Manager to drive some of our upcoming S ystem projects. In this position, you will develop, manage, and drive the end-to-end execution of complex programs (complete product development lifecycle and delivery stages ) . You will lead and deliver complex Systems , work ing closely with various internal and external stakeholders to establish project plans, risk management plans, project milestones and deliverables. You will also be involved in defining project resources, managing the integration of various components of the project including hardware, software, testing, business process review, redesign, application development, financial and costing. You are required to work cohesively with your team members to ensure that all tasks and deliverables are completed according to schedule, budget and quality. Maintain an orientation toward teamwork and collaboration. Ensure product requirements are clearly defined. Break down complex software/hardware issues into simple tasks Develop and oversee comprehensive project plans. Identify and handle program cross-functional dependencies between teams Communicate development milestones, project schedules and status updates and drive alignment across the organization and between teams Coordinate with teams to identify, prioritize and track risks to schedule and product quality Drive System readiness in support of key project milestones (Alpha, Beta etc ) Coordinate multiple validation cycles (System lev el) plans across teams Maintain an orientation toward teamwork and collaboration Provide regular program status updates and communicate escalations as needed to executive team Who You Are: You are a highly engaged and self-driven project professional with incredible sense of ownership with the ability to drive project with minimal supervision. You have proven experience of managing both large complex projects and programs, budgets and justifying resource needs to senior management team. Able to think strategically and execute methodically with the ability to work independently in a fast-paced and rapidly changing environment. You have excellent communication (verbal and written) and collaboration skills that will enable you to earn trust at all levels and across geographies. Ability to facilitate meetings, workshops, and collaboration sessions to push execution and alignment on organizational initiatives. Recognize the importance and are proficient in executing key areas of change management. Requirements BTech/MTech in Engineering with 1 0 -1 5 years of total relevant experience (experience in solar energy domain would be a big plus) . PMP certification or equivalent desirable. MBA will be an added plus 7 + years of proven experience as a Systems Program Manager in a highly technical product company delivering high quality HW and SW products, consistently on-time 7 + years of experience managing Electronics/Mechanical products with Embedded Software and/or Firmware development through the entire life cycle process Good knowledge and experience of delivering complex Systems is a must . Direct experience with system level products in renewable energy domain strongly desired Familiarity with Compliance and Regulatory requirements in different regions . Experience interacting with Manufacturing teams Trained in Risk Management Experience in Earned Value Management Systems is a plus Knowledge of Project Management principles and tools to improve collaboration/execution (PMP certification or equivalent desirable) Excellent knowledge of HW and SW development Life Cycle Ability to work positively with team members of different disciplines involved with the program Ability to find innovative ways to resolve problems and conflicts Serve as the point of contact between multiple internal and external teams Experience leading teams that are building and managing complex platforms that are highly reliable and scalable Ability to resolv e problems, identifying trends, determining system improvements and implementing change. A bility to influence and excellent co-ordination skills. Microsoft Project and general MS Office skills

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business . The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams . Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives. Where do you come in as? Head Investor Relations & Communication Vice President Vending Business Associate Director Vending Business Service Service Hub Engineer This job is at N-5 level (N corresponds to CEO s level) Type of Role: Primary Stakeholders (Optional): Integrated Finance, Service Teams, Sales Finance Teams What are the Key Deliverables in this role ? Support the virtual response center (VRC) to resolve the calls thru video calls Track the Engineers movement on daily basis and monitor their productivity. Prioritize and allocate the Service calls and ensure closure with less than 4 Hours TAT. Field visit to check product quality and audit machines for PM effectiveness. Provide technical support to key customers with flexibility in working Hours Ensure effective PM for field working machines as per norms. Plan periodical maintenance based on the cuppage as recommended by OEM. Execution of machine installations and disconnections as per the requirement of sales. Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services. Break down Call Analysis & Error Analysis Implement the corrective action plan to reduce breakdown calls. Assign refurbishment task to Service HUB Engineer on need basis to support new installations. Spares stock Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares. Ensure proper utilization of spares and accounting of spares consumption in system. New Engineers recruitment, training (off-site & on-site) & deployment to Field work. Evaluate and train the Field Engineers to improve their competency What are the Critical success factors for the Role? Diploma with min 8+ years of experience in similar Coffee vending service BE/B.Tech with min 6+ years of experience in coffee vending service What are the Desirable success factors for the Role? Good communication skills Track record in acquiring new accounts consistently in the vending business and building strong relationships by virtue of which the candidate comes with the ability to get immediate results Aggressive growth mind set, one who is not limited by constraints particularly in a new business Ability to roll up sleeves and go above & beyond to acquire and retain business The ability to ensure success of the team by providing guidance and training TCPL Growth Mindset and Behaviors

Job Title Senior Systems Designer Job Description You are a part of The System Design team of the Systems Engineering department in the Image Guided Therapy (IGT) Systems R&D organization. We are a team of highly skilled people in the system design, system verification, usability and validation and software development domains. We are located in Best, The Netherlands and in Bangalore, India and collaborate with other teams globally. We make sure our products exhibit an excellent user experience and support physicians to provide the best treatment in the most demanding conditions, from cardiovascular to oncological and neurological treatment. We are a solution-based, customer-needs driven organization, working seamlessly across organizations to build the IGT of the future! You are the right fit: Masters degree or equivalent in Engineering 15+ years of relevant experience in designing & developing medical devices / products with demonstrated technical leadership skills Knowledge of IEC standards, risk management, verification and validation of software medical devices Knowhow of design control processes for medical device design. System thinking mindset and domain expertise in the related area. Excellent communication skills Leadership skills and drive for results Experience with Requirements Management tools Experience with Modeling/ Simulation methods & tools Manages complexity and drives results Your role: Managing complexity of products or systems in multi-disciplinary setting, within scope of a single business Leads and influences others and drives design for quality and is closely involved in the program of the applicable business Overall technical leadership and responsible for realization of full systems product release/life cycle management to ensure quality and compliance. Translation of user and business requirements into product requirements, high level product design, check and optimize integration and verification System decomposition and allocation of derived requirements down to HW/SW element and part level and related traceability. Trade-off of product/system design specifications and interfaces, determine feasibility of potential solutions, and leading technical & design reviews. Ensuring full Product Safety Risk Management in a regulation compliant manner. Makes a fundamental contribution to the innovation of products or processes Solves technical problems that have never been encountered previously in the organization. Generates initiatives with regard to technological improvements, and performs future-oriented studies in dialogue with other specialists. Specialist in business and solves complex problems, where responsible for the overall concept at systems level. Draws up design requirements and produces specifications for the product. Draws up schedules, and assigns parts projects to members of staff. Gives them technical guidance. Leading a full product(s) release cycle to ensure quality and compliance Managing complexity of products in a multi-disciplinary and international set-up Lead technically the requirements, design & product specifications for the system / subsystem Monitoring and managing that the requirements and design is implemented correctly by the Agile Release Train Drive design for Quality, Reliability and Serviceability of the system / subsystem Performing safety analysis according to applicable medical device standards Complying to all applicable medical standards / regulations such as CE (EU-MDR) and FDA Support regulatory submissions activities Support project manager on realization, planning and budgets Contributes to future studies, technical concepts and program roadmap Support post market surveillance activities Impact assessment, complaint Investigations and resolution Key Performance Indicators: Product quality: Product Performance (Regulatory) Compliance Product Reliability Technical growth/leadership Stakeholder management On-time delivery to commitments

Responsibilities: Design, develop, and maintain end-to-end test automation frameworks using Playwright with TypeScript. Create and execute automated test scripts for web applications to ensure high-quality product releases. Collaborate with developers, product managers, and QA team members to understand requirements and identify test scenarios. Integrate automated tests into CI/CD pipelines using ADO and monitor their execution. Analyze test results, debug failures, and work with developers to resolve issues. Maintain test data, environments, and documentation. Ensure scalability and maintainability of the test automation architecture. Requirements: Strong experience in test automation with JavaScript or TypeScript. Strong hands-on experience with Playwright for end-to-end testing. Proficiency in TypeScript and modern development practices. Experience integrating tests with CI/CD tools such as ADO, GitHub Actions, or GitLab CI. Familiarity with REST APIs and tools like Postman or similar for backend testing. Solid understanding of QA methodologies and software testing lifecycle. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Experience in Agile/Scrum environments.

Visa s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions. The Work itself: Design code and systems that touch 40% of the world population while influencing Visa s internal standards for scalability, security, and reusability Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Demonstrates relevant technical working knowledge to understand requirements. Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance. Applies standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements. Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products. Analyzes bugs for simple issues and applies debugging tools to verify assumptions. The Skills You Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo: Comfort in pushing the boundaries, hacking beyond traditional solutions Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) Builder: Experience building and deploying modern services and web applications with quality and scalability Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams Basic Qualification 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Intermediate level skills in any general purpose programming language. For example, Java / C# / C++ In-depth knowledge of data structures implementation and optimization Strong skills in multi-threading, concurrency, and error-handling and in implementing design patterns (singleton, facade, factory, observer etc.) Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing large components for enterprise projects Preferred Qualification Flavors of GenAI: Experience and understanding of Generative AI technologies and their applications. Agentic Framework: Understanding of the agentic framework and mindset for leveraging Generative AI. Innovation: Ability to think creatively about how to apply GenAI to improve and innovate within the payment technology space. Collaboration: Proven experience in working with cross-functional teams to integrate GenAI solutions into existing systems.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

Title: Senior Manager QC Business Unit: QC Job Grade G9B / Senior Manager Location : Ahmednagar Key Responsibilities At Sun Pharma, we commit to helping you Create your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you ll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each other s journeys. JOB SUMMARY: To ensure on handling of documents like analytical test procedures, specifications, standard operating procedures from initiation till implementation. To ensure quality control GLP related activities are performed as per SOP for calibration, qualification of instrument and equipment. To ensure sampling activities are performed as per SOP and sample integrity are maintained till analysis completion. To ensure working/reference standards are made available for analysis and timely qualification of standards within due date. To involve in investigations and to collaborate with cross function team for root cause determination and implementation of effective CAPA. To ensure safety and use of required personal protective equipment s during day-to-day activities. Responsible for carrying out any other responsibilities assigned from time to time orally or in writing by HOD. To maintain and enhance quality index of the site unit data elements pertaining to QC function. Identify the training need and organize for the training to concerned group in QC to avoid event and unconfirmed OOS due to errors during analysis. ESSENTIAL JOB FUNCTIONS: To ensure stability samples are charged and analysis completed within the due date and stability chambers are monitored and maintained at respective conditions. To ensure effective analytical methodology are placed for testing. To ensure analytical method validation and analytical method transfer activities are completed and validated methods are adopted for testing. To ensure sampling activities of RM/Intermediates/Finished as per approved standard operating procedures. To ensure stability study sampling, stability study chamber monitoring and timely withdrawal and completion of analysis. To review the analytical method validation, method transfer, regulatory submission related documents, working reference standard procurements. To co-ordinate self-inspection (internal audit) and its compliances. To approve the lab event/out of specification/our of trend/our of calibration/CAPA/change control/deviation. Ensure trend of quality control errors and effective CAPA implementation. To monitor the compliance with the requirement of GMP. To participate in the management reviews of process performances, product quality and of the quality management systems and advocating continual improvement. To ensure a timely and effective communication and escalation process exists to raise quality issues to appropriate levels of management. To conduct training program and ensure it effectiveness. To ensure quality control GLP related activities are performed as per SOP for calibration, qualification of instrument and equipment. To follow safety & use of required personal protective equipment during day to day activities. To ensure maintenance of housekeeping at shop floor and reporting day to day activities to QC head and in absence delegate change to second line manager. To participate in laboratory internal audits, customer audits, health authority inspection. Awareness of IMS systems (ISO14001:2015 and ISO45001:2018) Travel Estimate Low Job Requirements Educational Qualification M. Sc Chemistry Experience 15+ years Your Success Matters to Us At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let s create a brighter future together!

Join us as a Technical Product Owner at Barclays, where you will be responsible for operationalizing cutting-edge machine learning and generative AI solutions, ensuring scalable, secure, and efficient deployment across infrastructure. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as a Technical Product Owner you should have experience with: Payments Domain Expertise: Understanding of end-to-end payment flows, industry standards, and evolving technologies such as open banking, digital wallets, real-time payments and relevant regulations like PSD2. Technical Fluency: Ability to engage with engineering teams and understand APIs, architecture, and integration patterns. Customer-Centric Product Ownership: Ability to define and maintain product roadmaps, write clear and actionable user stories, and translate complex requirements into deliverable features. Some other highly valued skills may include: Cross-Functional Collaboration: Skilled in working with design, compliance, operations, and third-party vendors to deliver cohesive, customer-centric payment experiences. Analytical Data-Driven Decision Making: Strong analytical background with experience using data to inform product strategy and prioritization. Agile Product Leadership: Certified in Scaled Agile (e.g., SAFe), with a track record of leading agile teams, facilitating ceremonies, and driving iterative delivery in a fast-paced environment. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank s technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

.NET developer responsible for building .NET applications using {c#, Silverlight, MVC, asp.NET languages and SQL Server, Entity Framework, LINQ and Webapi; focus is on front-end and back-end}. Having experience on design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. Strong knowledge of .NET web framework Proficient in {{C#, MVC, ASP.NET and SQL Server}}, with a good knowledge of their ecosystems Strong understanding of object-oriented programming Familiar with various design and architectural patterns Good to have angular and .net core experience. Knowledge of concurrency patterns Proficient with Microsoft SQL Server Experience with popular web application frameworks writing clean, readable, and easily maintainable code Understanding of fundamental design principles for building a scalable application Experience creating database schemas that represent and support business processes Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds Experience implementing automated testing platforms and unit tests Proficient understanding of code versioning tools {such as Git, SVN, TFS} .

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact We are part of OpenText Cybersecurity Enterprise division specializing in Security Domain. Our product helps security operations teams to efficiently and effectively preempt and respond to threats that matter with proactive threat hunting, real-time threat detection, and response automation using AI/ML. What the role offers Develops DevOps strategies for software applications design and development across multiple platforms and organizations within the Global Business Unit. Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value. Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups. Provides guidance and mentoring to less-experienced staff members to set an example of software applications deployment and development innovation and excellence. What you need to succeed 8+ years of technical experience with complex technology projects within large, distributed organizations on public clouds platforms like Azure, AWS. Strong knowledge and practical exposure to Gitlab, CI/CD pipelines, artifactory management Hands-on with Azure/AWS DevOps services Practical exposure to IaaC using Terraform Working knowledge of ARM templates, AWS CloudFormation Git basics and branching strategies (GitFlow, trunk-based) Hands-on with Dockers, Kubernetes and Helm charts Able to take care of RBAC, Key Vault Integrations, secure pipeline best practices Hands-on with scripting languages like python, PowerShell or others. Excellent written and verbal communication skills Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels. One last thing OpenText is more than just a corporation, its a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we dont just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

In the Kindle Reader Engineering org, we inspire customers to read more and get more out of reading, every day on all their devices. We deliver experiences that make Kindle the indispensable way to read, so that once customers try it they can t imagine reading any other way. We help people find more moments and more ways to discover and enjoy books, periodicals, and other content they love. We innovate and deliver features designed to acquire new customers, get more of them to buy and read their first book, and inspire them to read more books more often. We deliver a beautiful experience across devices that is functionally consistent and authentic to the devices it lives on. We build better and faster. We break projects into iteratively shippable MVPs, delivering them via consistent release trains. We invest in mechanisms to increase our velocity and quality, including making cross-OS development more efficient and less expensive. And we work with upstream and downstream partners to make integration more efficient and agile, empowering them to extend our experience. Our Quality Assurance Engineers are part of building a delightful experience that we deliver to customers. The engineers have the opportunity to work with multiple stakeholders from product managers to beta customers. The features are cross-OS and the QA engineers carry the responsibility to test and deliver in these environments. They get opportunities to work on solving difficult test strategies along with the development team. We test on multiple surfaces including Kindle E-reader, Kindle for Android, Kindle for iOS, and Kindle on Amazon Fire tablets. There is plenty of opportunity to work with multiple teams, collaborate and deliver. We are looking for a Quality Assurance Engineer who will be thrilled to work on our engagement features that customers love and enjoy in their everyday reading. Key responsibilities: Will work in an Agile/Scrum environment to deliver high quality software against schedules Evaluate product functionality and create test strategies and test cases to assess product quality Champion the quality of features in our development pipeline using both automated and manual tests, reporting and verifying defects, and signing-off on features and release candidates Drive quality initiatives and point out areas that require attention Be able to define success criteria broadly and deeply within the system Evaluating and integrate open source and in house developed toolsets Leverage AI and Large Language Model (LLM) tools to enhance software automation and accelerate testing cycles Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process. 4+ years of quality assurance engineering experience Bachelors degree Experience in manual testing Experience in automation testing Experience as QA lead on medium to large sized projects Experience with at least one automated test framework like Selenium or Appium Experience with Android, iOS or other mobile application development or testing

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Demand Planning & Forecasting_C. Experience: 8-10 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1 Experience : 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (PO) Experience : 1-3 Years.