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4.0 - 8.0 years
0 Lacs
karnataka
On-site
As a Product Manager for Customer Obsession at Uber, you will play a crucial role in shaping the strategy and development of support solutions to enhance customer experiences for Uber Merchants. This includes establishing innovative support solutions across mobile, web, and voice platforms for various types of merchants such as Restaurants, Grocery, and Convenience stores. Your responsibilities will involve leveraging cutting-edge technologies like AI/machine learning and employing design thinking principles to revolutionize customer support services on a scale unprecedented in the industry. Your key responsibilities will include defining the roadmap and overseeing the implementation of support solutions for Merchants and B2B segments utilizing GenAI. Collaboration with the Merchant Product team and a large global community operations organization will be essential to create efficient and scalable customer support experiences. It is imperative to deeply comprehend Uber's mission and strategies along with your team's specific objectives, distill the vision and strategy for the team, and motivate all members to strive for excellence. You will be expected to collect relevant data to inform product direction, set qualitative objectives and quantitative goals, drive innovation in product development, and make informed tradeoff decisions based on technical and business insights. Monitoring and analyzing the performance of launched products to drive growth and effectively communicating product plans and results to various stakeholders will also be part of your role. In terms of qualifications, you should have a minimum of 4 years of experience in delivering successful web or mobile products using GenAI. A Bachelor's degree in a related field such as Computer Science, Information Systems, or Business is required, and having an MBA would be considered a plus. A passion for Uber's mission, a strong desire for continuous growth and learning, and a deep understanding of core product management practices are essential. Preferred qualifications include an MBA from a Top B School, expertise in roadmap planning, stakeholder management, and cross-functional collaboration, proficiency in data analysis, a proactive and resilient attitude, and a personality that drives clarity and delivery while fostering collaboration. The team at Uber is dedicated to prioritizing customer needs and delivering exceptional experiences for drivers, riders, eaters, and merchants on the platform. The team is committed to innovation and customer obsession, striving to understand customer preferences and going above and beyond to meet their expectations.,
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
delhi
On-site
As a Product Marketing Manager at ConversAI Labs, a research and development organization specializing in creating innovative conversational AI interfaces, your role will involve conducting market research, developing and implementing go-to-market strategies, and collaborating closely with sales and product management teams. Your primary objective will be to analyze market trends, coordinate product launches, and ensure consistent messaging across all channels. To excel in this role, you should possess experience in market research and go-to-market strategy, along with skills in sales and product management. Proficiency in product marketing, strong analytical and strategic thinking abilities, excellent communication and collaboration skills, and the capability to work effectively in a team while managing multiple projects are essential. Previous experience in the technology or AI industry would be advantageous. A Bachelor's degree in Marketing, Business Administration, or a related field is required. If you are passionate about leveraging AI technology to enhance human-computer interactions and eager to contribute to cutting-edge solutions in the field, we invite you to join our team in Delhi, India on a full-time, on-site basis. Your dedication to pushing the boundaries of AI technology and your commitment to delivering an exceptional user experience will be key in this role.,
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
haryana
On-site
The Product Manager at Maruti Suzuki India Limited will be responsible for managing the entire product lifecycle from concept to launch. You will drive strategies and long-term vision to build best-in-class digital products, working closely with user research, usability studies, designers, developers, and research teams throughout the product lifecycle. It will be your responsibility to craft a product vision and convert it into a concrete strategy and business case. You will also participate in market research, validation, and white space analysis to identify opportunities for new or existing features and functionalities. As a Product Manager, you will partner with business owners and agile product teams to build roadmaps that align with the company's broader portfolio. Your market orientation will be crucial in achieving financial objectives, including revenue projections and pricing models. You will need to demonstrate collaboration, leadership, and champion product governance standards. Conducting market research, competitive analysis, and client interviews will be essential to identify new product opportunities and inform product strategy. The ideal candidate should have 5-10 years of work experience in product management, project management, digital marketing, operations management, or other IT infrastructure roles. Educational qualifications include a Graduation and Post Graduation (MBA Marketing) with a specialization in business, computer science, design-related field, or equivalent experience in product management. Post Graduation with a specialization in Marketing, Finance, International Business, Analytics IT is preferred. Previous experience in product management, project management, digital marketing, operations management, or other IT infrastructure roles will be advantageous. The required skillset for this role includes a proven ability to influence cross-functional teams, demonstrated success in defining and launching products that meet and exceed business objectives, business acumen, problem-solving skills, understanding of marketing and IT domains, and a passion for building great products to solve customer and business problems. Knowledge of tools like Jira, Confluence, Miro, and staying up to date on industry trends and best practices related to business analytics products and technologies will be beneficial.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
jodhpur, rajasthan
On-site
As a Merchandise Manager at Cross Country in Jodhpur, you will play a crucial role in ensuring the smooth operation of the merchandise department by overseeing various tasks such as communication, customer service, sales, inventory management, and assortment. You will be tasked with developing and executing merchandising strategies to achieve sales and profitability goals while curating product selections that resonate with market trends and customer preferences. Your responsibilities will also include optimizing inventory levels, developing pricing strategies, and managing vendor relationships to ensure timely delivery of products. Additionally, you will be analyzing sales data, mentoring a team of merchandising professionals, fostering cross-functional collaboration, monitoring performance indicators, conducting market research, overseeing visual merchandising, and managing merchandising budgets effectively. The ideal candidate for this role should possess strong communication and customer service skills, sales and inventory management expertise, experience in assortment and product management, organizational and time management abilities, and the capability to collaborate effectively with cross-functional teams. Previous experience in the furniture industry would be advantageous, and a Bachelor's degree in Business Administration or a related field is preferred. If you are passionate about driving sales, enhancing the shopping experience, and contributing to the growth of a leading furniture manufacturing and export company like Cross Country, this opportunity awaits you with a competitive salary package as per industry standards.,
Posted 2 weeks ago
5.0 - 7.0 years
7 - 8 Lacs
Chennai
Remote
1. 5+ years experience 2. Supporting both Website and mobile (Android) 3. Mid-Level Support Product Owner to oversee and manage requests, as well as incidents, on live digital assets. live websites like mobiles 4. The ideal candidate will have a strong background in software engineering, experience in managing live product operations, and a solid understanding of product ownership. 5. Handling Incidents in the production that are impacting the customers or business. 6. The candidate need to be results oriented, that if some incidents happen, or if something is impacting business then he needs to fix it quickly and have the right process in place in order to avoid whatever problem, so that it doesn't happen again.
Posted 2 weeks ago
3.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About Us We are a consumer-first fitness technology company that blends smart fitness devices with a highly engaging mobile app . Our mission is to help users build lasting health habits through connected experiences, real-time performance tracking, and goal-based workouts. Alongside our app and devices, we also operate an e-commerce website to serve our customers directly. Role Overview We are looking for a Product Manager with 3+ years of experience who is passionate about building consumer-grade mobile apps in the fitness and wellness space. You will lead the development and improvement of our apps core features including workout experiences , user retention journeys , and AI-driven personalization . You will collaborate with cross-functional teams across design, development, marketing, and data to build digital experiences that drive user engagement, conversion, and retention. Key Responsibilities • Own and drive the product roadmap for our B2C fitness mobile app across iOS and Android • Translate business needs and customer feedback into detailed product requirements • Use data to prioritize product features and continuously optimize UX, UI, and flows • Define and monitor KPIs for user engagement, app store ratings, conversion funnels, and website performance • Collaborate with design, engineering, and QA to ship product improvements and new features • Coordinate closely with marketing and customer support teams to align product releases with campaigns and feedback • Support A/B testing and personalization experiments on both web and app • Stay informed about basic AI/ML capabilities (e.g., personalization, recommendations, NLP) and help identify areas where AI can enhance product value Requirements • 3+ years of product management experience in consumer mobile apps (health, wellness, fitness preferred) • Strong analytical and problem-solving skills; experience with tools like Google Analytics, Amplitude, or Firebase • Understanding of UI/UX best practices and user behavior on mobile and web platforms • Ability to define clear PRDs, wireframes (basic), and user stories • Familiarity with Agile/Scrum methodology • Basic understanding of AI/ML use cases in consumer products (e.g., chatbot, recommendation engines) • Excellent communication and collaboration skills • Bachelor’s degree in Engineering, Business, or a related field Nice to Have • Experience working in a fitness, wellness, or health-tech environment • Exposure to tools like Figma, JIRA, Notion, or similar for product planning Why Join Us? • Shape the future of digital fitness for thousands of users • Own core parts of a product used daily by real customers • Work on mobile and web platforms with potential AI integrations • Be part of a lean, ambitious, and fast-growing team
Posted 2 weeks ago
7.0 - 10.0 years
40 - 45 Lacs
Gurugram
Work from Office
1.Have complete oversight of Collections & Recovery with process, structure, business systems & operational solutioning perspective. 2.Design, develop and execute Collections strategies to optimize performance and drive growth. 3.Manage all lending portfolios & products of Clix and oversee collection activities to maximize efficiency. 4.Perform as a Subject Matter Expert in Collections Strategy to manage discussions and decisions from portfolio process designs, reporting systems, and proposed technology workflows 5.Define and allocate annual, quarterly and monthly collection budget metrics to allocate resources efficiently. 6.Collaborate with the key account management team to expand the portfolio and unlock new use cases. 7.Utilize data-driven insights to identify areas for improvement and implement corrective actions. 8.Work closely with the data analytics team to gather insights and translate them into actionable strategies. 9.Collaborate with product teams to enhance collection processes and user experience. 10.Analyze customer behavior and segmentation data to design effective collection campaigns. 11.Ensure effective consumer lifecycle management to maximize collection efficiency. 12.Coordinate with cross-functional teams to align strategies and optimize collection performance. 13.Stay updated with industry trends, regulatory changes, and best practices in collection management. 14. SQL/Power BI , collection allocation strategy, Manpower planning and Data Integration
Posted 2 weeks ago
5.0 - 7.0 years
6 - 10 Lacs
Ahmedabad
Work from Office
Collaborating with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and requirements Developing comprehensive project plans, timelines, and resource allocation, and managing project budgets to ensure successful project execution Leading project teams, coordinating activities, and assigning tasks to team members, ensuring adherence to project schedules and milestones Identifying project risks and developing mitigation strategies to minimize potential issues and ensure project success, involvement with coding as well whenever required. Communicating project progress, updates, and status reports to stakeholders and senior management, ensuring transparency and effective decision-making Managing changes to project scope, timelines, and requirements, and assessing their impact on project deliverables and resources Conducting regular project meetings and facilitating effective communication among team members and stakeholders Ensuring adherence to project management methodologies, best practices, and quality standards throughout the project lifecycle Monitoring and tracking project progress, identifying variances, and implementing corrective actions to keep projects on track Managing project documentation, including project plans, status reports, and documentation of project-related decisions and changes Prior product management experience especially SaaS or Tech Platforms Agile Methodology: having knowledge & apply agile methodology and integrated design thinking principles, ensuring flexibility and user-centric product development. Cross-Functional Collaboration: Orchestrate effective coordination with founders, stakeholders, and development teams, ensuring the seamless execution of strategic product initiatives. This role encompasses the end-to-end responsibility of building, maintaining, and scaling the technology platform, including the integration of advanced capabilities and AI-driven solutions. Key Requirements Degree in Computer Science, Engineering, or a related field Strong background in software engineering as well as prior experience in product management Prior experience in managing a product throughout its lifecycle Project management certification like PMP or similar certification added advantage Strong problem-solving and prioritization skills
Posted 2 weeks ago
3.0 - 5.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Mainframe-visionplus. Experience: 3-5 Years.
Posted 2 weeks ago
5.0 - 8.0 years
8 - 12 Lacs
Jaipur
Work from Office
Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Salesforce Business Analysis. Experience: 5-8 Years.
Posted 2 weeks ago
10.0 - 14.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Oracle Database Admin. Experience: >10 YEARS.
Posted 2 weeks ago
1.0 - 2.0 years
10 - 20 Lacs
Bengaluru
Work from Office
Associate Product Manager Experience: 1 - 2 Years Exp Salary : Competitive Preferred Notice Period : Within 15 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Product Management, Market Research Infibeam (One of Uplers' Clients) is Looking for: Associate Product Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Associate Product Manager Were looking for a motivated and curious Associate Product Manager to join our growing team in Bangalore. Who You Are Youre a proactive self-starter whos excited to learn and take ownership of features and projects. Youre curious and deeply customer-focused — you care about developer needs and want to build tools that make their lives easier. You’re eager to collaborate and communicate clearly with both technical and non-technical teams. You’re passionate about product development and want to sharpen your skills in user research, feature definition, and product launches. You’re excited by emerging technology, especially Artificial Intelligence (AI) and computer vision. What You’ll Do Work closely with engineering and data science teams in Bangalore to help define and execute the product roadmap. Assist in conducting user research to understand developer pain points and gather feedback. Support prioritization of product features by analyzing user needs, market trends, and internal goals. Help write clear product specs for technical features like model orchestration, video processing, and multimodal models. Track product metrics and help identify areas for improvement. Contribute to improving the developer experience through thoughtful UX and intuitive interfaces. Collaborate with cross-functional teams like marketing and sales to support product launches and messaging. What You Bring 1–2 years of experience in product management or a related role in the tech/software industry. A good understanding of the software development lifecycle. Exposure to user research and UX principles. Analytical thinking and a problem-solving mindset. Strong communication and teamwork skills. Interest or familiarity with AI concepts, especially computer vision. Bonus Points For Experience working in a startup or fast-moving environment. Exposure to deep-tech or research-oriented teams. If you’re excited about building great products, growing your product skills, and working on cutting-edge technology, we’d love to hear from you! How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Posted 2 weeks ago
1.0 - 2.0 years
10 - 20 Lacs
Bengaluru
Work from Office
Associate Product Manager Experience: 1 - 2 Years Exp Salary : Competitive Preferred Notice Period : Within 15 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Product Management, Market Research Infibeam (One of Uplers' Clients) is Looking for: Associate Product Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Associate Product Manager Were looking for a motivated and curious Associate Product Manager to join our growing team in Bangalore. Who You Are Youre a proactive self-starter whos excited to learn and take ownership of features and projects. Youre curious and deeply customer-focused — you care about developer needs and want to build tools that make their lives easier. You’re eager to collaborate and communicate clearly with both technical and non-technical teams. You’re passionate about product development and want to sharpen your skills in user research, feature definition, and product launches. You’re excited by emerging technology, especially Artificial Intelligence (AI) and computer vision. What You’ll Do Work closely with engineering and data science teams in Bangalore to help define and execute the product roadmap. Assist in conducting user research to understand developer pain points and gather feedback. Support prioritization of product features by analyzing user needs, market trends, and internal goals. Help write clear product specs for technical features like model orchestration, video processing, and multimodal models. Track product metrics and help identify areas for improvement. Contribute to improving the developer experience through thoughtful UX and intuitive interfaces. Collaborate with cross-functional teams like marketing and sales to support product launches and messaging. What You Bring 1–2 years of experience in product management or a related role in the tech/software industry. A good understanding of the software development lifecycle. Exposure to user research and UX principles. Analytical thinking and a problem-solving mindset. Strong communication and teamwork skills. Interest or familiarity with AI concepts, especially computer vision. Bonus Points For Experience working in a startup or fast-moving environment. Exposure to deep-tech or research-oriented teams. If you’re excited about building great products, growing your product skills, and working on cutting-edge technology, we’d love to hear from you! How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Posted 2 weeks ago
5.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Job Title: Senior Product Manager Location: Bengaluru or Mumbai Type: Contract to Hire Reports to: Founder & Chief Product Officer About the Role We are looking for a contract Senior Product Manager to take ownership of a working software platform and lead its evolution into a scalable, customer-facing product. This role requires a strong product management foundation, the ability to operate in fast-moving environments, and a focus on delivering practical value to users. You will work cross-functionally with engineering, sales, delivery teams, and company leadership to define product priorities, shape the user experience, and help bring the product to broader market adoption. This is a hands-on, execution-oriented role for someone who can work through ambiguity, make confident product decisions, and is comfortable leading the product development process from discovery through delivery. Key Responsibilities Own and drive the product roadmap based on user feedback, business goals, and technical input Define product requirements and specifications that are clear, actionable, and aligned with real customer needs Prioritize and manage the backlog to ensure the engineering team is focused on the most impactful work Lead discovery efforts with customers, internal stakeholders, and industry experts to identify high-value problems Collaborate with engineering to plan sprints, review progress, and deliver high-quality product releases Ensure usability, performance, and product completeness meet the standards required for broader adoption Contribute to product enablement efforts including onboarding, documentation, and internal support materials Evaluate product performance and adoption to inform future improvements and iterations Stay up to date with emerging technologies that could expand product value including embedded systems, AI, or data platforms Qualifications 5+ years of experience as a Product Manager in a B2B software or platform company Proven track record of leading cross-functional teams to deliver successful products Strong understanding of product management principles, frameworks, and lifecycle practices Demonstrated ability to gather requirements, define product specs, and work closely with engineering Experience working in early-stage or evolving product environments Excellent communication, prioritization, and stakeholder management skills Comfortable working hands-on in a startup or scale-up environment Curiosity about real-world problems and openness to exploring both software and hardware-based solutions Technical fluency enough to understand trade-offs and collaborate effectively with engineers Nice to Have Experience with data platforms, edge computing, embedded systems, or industrial applications Familiarity with tools such as Jira, Notion, Figma, Postman, or analytics platforms Exposure to product-led growth, onboarding optimization, or workflow automation products A background in engineering, data, or systems thinking What We re Not Looking For Candidates who have never worked directly with an engineering team to ship software Those unfamiliar with standard product management tools and frameworks Individuals who need to be handed strategy or direction this role requires critical thinking and initiative Remote-only candidates this is an on-site hybrid position in India Why Join Us You ll be joining a team focused on solving meaningful, practical problems with real users. You ll have the opportunity to take a working platform and shape it into a high-impact product, with strong ownership and direct influence on the outcome. To Apply: Please send your resume and a short note outlining your product experience to [email].
Posted 2 weeks ago
5.0 - 10.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Company Overview Team Summary We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day to day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs. What you ll do: Client Partnership & Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs. Operational Excellence & Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately. Training & Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered. Insight & Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges. Cross-Functional Collaboration & Onboarding: Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds. What you ll need: A Bachelor or a Master in a Financial discipline with 5+ years of experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers or other buy/sell side firms. A good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle. Proficient in financial services industry domain knowledge, preferably middle office processes and sound knowledge of financial instruments and fund accounting are essential for this role. Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and concerns and of building strong relationships to ensure a positive client experience. Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients. A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements. Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact. High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment. Should be able to demonstrate delivering high-quality work under stringent deadlines. Technical proficiency in Python and operations of API s is desirable. Have a valid working permit to work in the country. Why Join Arcesium: At Arcesium, we offer: Flexible work arrangements (hybrid model) and a casual dress code Opportunity to work on challenging projects in a dynamic, global environment Continuous learning and development opportunities Collaborative and innovative work culture Competitive compensation and benefits package Modern and comfortable office located at Avenida da Liberdade (Lisbon) Join our team and play a crucial role in shaping Arcesiums future!
Posted 2 weeks ago
3.0 - 8.0 years
45 - 55 Lacs
Bengaluru
Work from Office
Join us for an exciting opportunity to lead privacy product management at JPMC. As a Product Manager within the Privacy Product team at JPMorgan Chase, you will spearhead the strategic vision and development of privacy tools, ensuring adherence to privacy legislation. You will work closely with technology teams to ensure progress and effectively communicate objectives to diverse audiences. Job Responsibilities Collaborate with Product Owners to create a strategic vision for the Privacy Product. Develop and maintain product roadmaps, balancing internal and client demands. Understand broader Privacy Product impacts and maintain product integrity. Solve client problems and deliver viable solutions according to plans. Work closely with Product Team and IT partners to meet development demands. Participate actively in agile scrum ceremonies and meetings. Coordinate and execute UAT testing to ensure deliverables meet user requirements. Support integrated testing, pilot, and production validation as needed. Collaborate with the training team to produce and deliver training materials. Develop communications and presentations for executive leadership. Required Qualifications, Capabilities, and Skills Bachelors degree in computer science, business, or related field. with 3+ years of product or related experience. Experience in creating strategic roadmaps from client requirements with understanding of software development cycle and agile methodology. Proven success working with internal/external teams at various management levels. Experience with technical concepts and collaboration with technical staff. Expertise in JIRA and agile development tools. Has an understanding of PII, metadata, and data management concepts. Experience working with Agile teams. Ability to influence and communicate with stakeholders across functions. Preferred Qualifications, Capabilities, and Skills Proficiency in Microsoft Office Suite and SQL/queries. Thrives in a fast-paced, collaborative environment and has excellent analytical and problem-solving skills. Ability to work collaboratively in teams and develop meaningful relationships. Independent leader with discernment for appropriate escalation and has an ability to handle multiple priorities on tight deadlines without compromising quality. Join us for an exciting opportunity to lead privacy product management at JPMC. As a Product Manager within the Privacy Product team at JPMorgan Chase, you will spearhead the strategic vision and development of privacy tools, ensuring adherence to privacy legislation. You will work closely with technology teams to ensure progress and effectively communicate objectives to diverse audiences. Job Responsibilities Collaborate with Product Owners to create a strategic vision for the Privacy Product. Develop and maintain product roadmaps, balancing internal and client demands. Understand broader Privacy Product impacts and maintain product integrity. Solve client problems and deliver viable solutions according to plans. Work closely with Product Team and IT partners to meet development demands. Participate actively in agile scrum ceremonies and meetings. Coordinate and execute UAT testing to ensure deliverables meet user requirements. Support integrated testing, pilot, and production validation as needed. Collaborate with the training team to produce and deliver training materials. Develop communications and presentations for executive leadership. Required Qualifications, Capabilities, and Skills Bachelors degree in computer science, business, or related field. with 3+ years of product or related experience. Experience in creating strategic roadmaps from client requirements with understanding of software development cycle and agile methodology. Proven success working with internal/external teams at various management levels. Experience with technical concepts and collaboration with technical staff. Expertise in JIRA and agile development tools. Has an understanding of PII, metadata, and data management concepts. Experience working with Agile teams. Ability to influence and communicate with stakeholders across functions. Preferred Qualifications, Capabilities, and Skills Proficiency in Microsoft Office Suite and SQL/queries. Thrives in a fast-paced, collaborative environment and has excellent analytical and problem-solving skills. Ability to work collaboratively in teams and develop meaningful relationships. Independent leader with discernment for appropriate escalation and has an ability to handle multiple priorities on tight deadlines without compromising quality.
Posted 2 weeks ago
10.0 - 15.0 years
50 - 95 Lacs
Hyderabad
Work from Office
Join our Chief Data and Analytics Office for building enterprise-scale, cutting-edge platforms for Data Management & Analytics and AI/ML Operations that are used firm-wide by the JPMC workforce for Artificial Intelligence (including generative AI)/Machine Learning (AI/ML) development and Data Management. As a Product Director - Data Governance within the Chief Data & Analytics Organization at JP Morgan Chase, you will lead the development of product strategies and major initiatives focused on Data Management governance frameworks, policies, and procedures. You will play a vital role in ensuring the ethical and compliant use of AI & Data Management technologies throughout the firm. Your responsibilities include integrating Data Management technology into the companys infrastructure while adhering to sustainable best practices in line with JPMC technology, operational risk, and relevant regulations. You will collaborate with cross-functional teams, including the firm-wide Chief Data Officer, data scientists, engineers, legal, compliance, and business units, to promote AI & Data Management governance initiatives that meet regulatory requirements and industry standards. Furthermore, you will oversee the local team to ensure effective delivery of risk and control measures, action plans, control processes, and preparations for audits and regulatory examinations. Job responsibilities Drive product strategy informed by working backwards from LoBs to design and implement user friendly products that encompass comprehensive AI governance frameworks, policies, and procedures to ensure the ethical and responsible use of AI technologies across the organization. Ensure compliance with relevant AI & Data Management regulations, standards, and guidelines, including GDPR, CCPA, and emerging regulations. Identify, assess, and mitigate risks associated with AI & Data Management technologies, including data quality, data protection & privacy, bias, transparency, and accountability. Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Leads the CDAO Governance team in developing and executing product strategies for the firmwide platform. Ensures alignment and consistent messaging across the Governance team s portfolio. Collaborates with cross-functional teams to align product strategy with business objectives. Required qualifications, capabilities, and skills 10+ years of experience or equivalent expertise delivering products, projects, or technology applications within the AI & Data Governance area Extensive knowledge of the product development life cycle, technical design, data analytics and use of the cloud Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Proven experience in product management at an executive level, within a large organization Exceptional strategic thinking and product development skills Ability to manage up and drive consistent messaging across diverse portfolios Excellent communication and leadership skills Practical and solution-oriented approach to problem-solving Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Familiarity with the centralized Chief Data and Analytics Office operations Advanced degree in a related field (e.g., Computer Science, Business Administration) Demonstrated success in leading cross-functional teams and driving innovation Join our Chief Data and Analytics Office for building enterprise-scale, cutting-edge platforms for Data Management & Analytics and AI/ML Operations that are used firm-wide by the JPMC workforce for Artificial Intelligence (including generative AI)/Machine Learning (AI/ML) development and Data Management. As a Product Director - Data Governance within the Chief Data & Analytics Organization at JP Morgan Chase, you will lead the development of product strategies and major initiatives focused on Data Management governance frameworks, policies, and procedures. You will play a vital role in ensuring the ethical and compliant use of AI & Data Management technologies throughout the firm. Your responsibilities include integrating Data Management technology into the companys infrastructure while adhering to sustainable best practices in line with JPMC technology, operational risk, and relevant regulations. You will collaborate with cross-functional teams, including the firm-wide Chief Data Officer, data scientists, engineers, legal, compliance, and business units, to promote AI & Data Management governance initiatives that meet regulatory requirements and industry standards. Furthermore, you will oversee the local team to ensure effective delivery of risk and control measures, action plans, control processes, and preparations for audits and regulatory examinations. Job responsibilities Drive product strategy informed by working backwards from LoBs to design and implement user friendly products that encompass comprehensive AI governance frameworks, policies, and procedures to ensure the ethical and responsible use of AI technologies across the organization. Ensure compliance with relevant AI & Data Management regulations, standards, and guidelines, including GDPR, CCPA, and emerging regulations. Identify, assess, and mitigate risks associated with AI & Data Management technologies, including data quality, data protection & privacy, bias, transparency, and accountability. Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Leads the CDAO Governance team in developing and executing product strategies for the firmwide platform. Ensures alignment and consistent messaging across the Governance team s portfolio. Collaborates with cross-functional teams to align product strategy with business objectives. Required qualifications, capabilities, and skills 10+ years of experience or equivalent expertise delivering products, projects, or technology applications within the AI & Data Governance area Extensive knowledge of the product development life cycle, technical design, data analytics and use of the cloud Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Proven experience in product management at an executive level, within a large organization Exceptional strategic thinking and product development skills Ability to manage up and drive consistent messaging across diverse portfolios Excellent communication and leadership skills Practical and solution-oriented approach to problem-solving Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Familiarity with the centralized Chief Data and Analytics Office operations Advanced degree in a related field (e.g., Computer Science, Business Administration) Demonstrated success in leading cross-functional teams and driving innovation
Posted 2 weeks ago
10.0 - 15.0 years
50 - 90 Lacs
Bengaluru
Work from Office
If you are a software engineering leader ready to take the reins and drive impact, we ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Self Service Enablement Platform, you will lead a technical area and promote impact across teams, technologies, and projects within various departments. You will leverage your extensive knowledge of software, applications, technical processes, and product management to oversee multiple complex projects and initiatives, acting as the primary decision maker for your teams and championing innovation and solution delivery. Collaborating with Product & Engineering teams, you will ensure unified engineering execution across multiple initiatives, strategically designing and building applications that address real-world use cases. Your expertise will be vital in advancing complex projects and initiatives, serving as a key decision maker and fostering innovation and solution delivery. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Makes decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm s culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Should have a strong hold in platform thinking, systems design, understanding of software architecture and design, good problem-solving and analytical abilities. Strong understanding of software engineering principles, developer tools, and AI technologies Proven track record in developing and leading cross-functional teams of technologists, fostering collaboration and innovation. Demonstrated ability in talent acquisition, development, and recognition, ensuring the growth and success of high-performing teams. Extensive experience in product leadership as a Product Owner or Product Manager, with practical expertise in cloud-native technologies Preferred qualifications, capabilities, and skills Experience working at code level Experience in Machine learning will be an added advantage If you are a software engineering leader ready to take the reins and drive impact, we ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Self Service Enablement Platform, you will lead a technical area and promote impact across teams, technologies, and projects within various departments. You will leverage your extensive knowledge of software, applications, technical processes, and product management to oversee multiple complex projects and initiatives, acting as the primary decision maker for your teams and championing innovation and solution delivery. Collaborating with Product & Engineering teams, you will ensure unified engineering execution across multiple initiatives, strategically designing and building applications that address real-world use cases. Your expertise will be vital in advancing complex projects and initiatives, serving as a key decision maker and fostering innovation and solution delivery. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Makes decisions that influence teams resources, budget, tactical operations, and the execution and implementation of processes and procedures Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm s culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Should have a strong hold in platform thinking, systems design, understanding of software architecture and design, good problem-solving and analytical abilities. Strong understanding of software engineering principles, developer tools, and AI technologies Proven track record in developing and leading cross-functional teams of technologists, fostering collaboration and innovation. Demonstrated ability in talent acquisition, development, and recognition, ensuring the growth and success of high-performing teams. Extensive experience in product leadership as a Product Owner or Product Manager, with practical expertise in cloud-native technologies Preferred qualifications, capabilities, and skills Experience working at code level Experience in Machine learning will be an added advantage
Posted 2 weeks ago
1.0 - 4.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Unimakler is looking for Marketing Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing strategies for the organization. Monitor and report on marketing performance metrics. Conduct market research and analysis to support decision-making. Collaborate with cross-functional teams on marketing projects. Prepare marketing reports and documentation.
Posted 2 weeks ago
3.0 - 8.0 years
5 - 6 Lacs
Mumbai
Work from Office
Max Life Insurance Company Limited is looking for Deputy Manager - CAT - SPARC to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals
Posted 2 weeks ago
3.0 - 8.0 years
5 - 6 Lacs
Mumbai
Work from Office
Max Life Insurance Company Limited is looking for Deputy Manager - CAT Axis to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals
Posted 2 weeks ago
5.0 - 11.0 years
10 - 14 Lacs
Mumbai
Work from Office
Research and develop product as per product idea developed product management Follow company s processes, support ISO process Coordination with the respective Sika global R&D manager for new projects Raw material selection & validation Supplier selection & development in cooperation with the purchasing department Specifying product formulations Specifying production procedures in coordination with production department Taking part in new/alternate vendor development for the enhancement of product quality and cost reduction Troubleshooting support the technical, QC and operations team whenever there is a customer complaint and they are not able to resolve it Cost optimization by reformulation Ensuring the ecology & safety of selected raw materials, intermediates & final products Maintaining secrecy, safeguarding confidential information & complying with Sika policies Developing formulation with Black Box for Toll Manufacturing locations . Working Closely with retail team & Target Market for product development .
Posted 2 weeks ago
7.0 - 12.0 years
35 - 40 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Reference Code: PRO265 Position name: Senior Cloud Engineer. Location: Remote. Shift: 7PM-3AM IST Role Overview: The AWS Cloud Engineer will be responsible for managing and optimizing our cloud infrastructure, automating deployment processes, and ensuring the seamless integration of new software. This role involves collaborating closely with cross-functional teams, including development, QA, and product management, to ensure consistent delivery of high-quality software solutions. The ideal candidate is a proactive problem solver with extensive experience in AWS cloud services, Terraform, Python scripting, and Ansible configuration management. The AWS Cloud Engineer will also contribute to security and compliance initiatives, helping to identify and mitigate potential vulnerabilities. Responsibilities: Collaborate with clients to develop a deep understanding of their existing on-premises infrastructure, applications, and business requirements, and recommend the optimal migration strategy to AWS
Posted 2 weeks ago
3.0 - 8.0 years
5 - 9 Lacs
Mumbai
Work from Office
Preference for candidates residing in Mumbai, Thane & Palghar Work from Home Flexibility Approx 70 % WFH & 30% Client Visits. Once a month Team meeting. What is the Job like As a Strategic Partner Associate / Executive / Manager you will introduce Dquip products and services to Resellers. You will spend time searching, collecting and collating database of leads pan India and Internationally. You will sign-up tech companies as Resellers for our software products. You will engage, co-ordinate, inform and help Resellers to understand our products and generate business. Responsibilities You would mine, identify and segregate data of IT companies offering technology products or services. Pro-actively communicate with the Founders, Directors, VPs, Business Heads and other decision makers in small and medium IT companies via phone, email, skype calls, chat, meetings and video conferencing. Ability to interact & sign-up Resellers for our software products or manage existing Resellers. Build relationships, discover and address Reseller s needs through a sales dialog. Constantly communicate & monitor Resellers for our products. Conceptualize, create collaterals required for signing up Resellers. Co-ordinate, collaborate with content writer, product management, marketing, sales, support and related teams through the product-lifecycle process to collect information and create collaterals. Help them generate business. Strategize marketing efforts. Ability to meet or exceed the established targets of Reseller sign-ups. Understand our software products thoroughly. Keep abreast of whats happening in the CRM landscape, market conditions, competitive activities,advertising and promotional trends by actively reading through pertinent literature. Requirements Educational Qualifications: Any graduate can apply. Its a plus if you have a degree in MBA / BMS / BMM. Detailed Requirements: Outstanding written and verbal communication skills. Ability to understand and explain things precisely and correctly. Excellent interpersonal skills. High level of drive, initiative and self-motivation. Aptitude and willingness to learn technology. Should have an eye for detail. Marketing intellect and aptitude. We are passionate about what we do and not just because we offer the most competitive salaries in the industry. No dress code. T shirts, shorts, jeans, flip flops are just fine. We devote 10% of our work time to learn new things. Free around the day snacks & beverages. Carrom & other gaming sessions for unwinding after a hard days work. Our workspaces are comfortable and fun. We go out for picnics, treks, adventure sports, leisure trips & play : cricket, football, chess, pool, kite flying and much more. Purchase of books. Love what we doThen come help us do it.
Posted 2 weeks ago
14.0 - 18.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Develop the responsible AI-powered applications and experiences you need, deploy them where and how you want and manage it all with Progress AI-driven products. Accelerate data, AI and analytics projects, manage costs and deliver enterprise growth with the Progress Data Platform. Real solutions for your organization and end users built with best of breed offerings, configured to be flexible and scalable with you. Progress infrastructure management products speed the time and reduce the effort required to manage your network, applications and underlying infrastructure. Support Customer Success Manager, Senior Remote Type Hybrid Bengaluru, India Job Category Customer Success Share this open position Job Summary We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. The Customer Success Manager acts as a trusted advisor, investing time in developing and improving relationships with clients. This role is responsible for supporting the work of top clients on a global level, assisting customers during all stages of after-sales service, and focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives. We re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Campaign Lead and help us do what we do best: propelling business forward. This is for our line of products In this role, you will: Act as a trusted advisor and invest time in developing and improving relationships with key clients Assist in achieving customer satisfaction goals by proactively meeting needs and resolving issues that arise Support the work of key clients on a global level Assist customers during all stages of after-sales service, focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives Build strong relationships with customers to improve the customer experience, leading to increased customer retention and contract renewals Work with strategic clients to facilitate their technical work with the companys products, ensuring they receive maximum value and satisfaction Identify the need for and create new programs or improvements to existing ones to facilitate customer work with new product versions and features Proactively track and manage the customer experience, resolving problems and escalating issues as necessary Successfully handle escalations and resolve customer problems through coordination and collaboration with various functional units within the company Maintain contact with clients through telephone conversations, meetings, and email correspondence, assisting them with all aspects for their account Maintain a key customer information base for use by everyone and update systems accordingly Lead meetings with clients, including QBRs and strategic business reviews Review internal accounts quarterly to discuss product status, technical challenges, and future implementation of additional features Coordinate and facilitate high-level demos, workshops, and training sessions to educate customers on current features and future product capabilities Engage with internal cross-functional groups to remove technical barriers/issues customers may encounter When/if required conduct site visits as needed, building strong relationships with key stakeholders and executives Monitor customer health and track product adoption through features used. Action any CTAs generated. Develop new materials, presentations, implementation plans, and proposals to improve customer engagement Create regular reports and conduct conference calls with customers to discuss product support or ongoing projects Initiate and participate in discussions with client stakeholders to explore their expectations, support needs, success goals/plans and business vision Act as an expert in their work, following best practices and understanding clients business goals and tasks Coordinate and support customer training related to new products or improvements Identify and create sales Leads and Opportunities to expand customers using a consultative approach Improve professional qualifications through participation in training offered by the company or external suppliers Comply with internal work processes and policies, proactively improving internal processes, tools, and resources Set a good example and act as a mentor to other team members, sharing experience and knowledge Position themselves as an expert in their field at the company level, sharing experience and best practices Communicate, present, and influence effectively at all levels within and outside the company Participate and contribute in meetings Prepare reports on work progress Perform other tasks assigned by the direct supervisor related to the activity Your background: 7 + years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. Bachelor s degree or equivalent work experience. Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Experience with Gainsight and Salesforce. Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Certifications in customer success, project management, or related fields are a plus. Willingness to work in the US time zone (6:30 PM 3:30 AM IST) is required. If this sounds like you and fits your experience and career goals, we d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: Compensation Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans. Together, We Make Progress
Posted 2 weeks ago
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