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1.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Personal Insurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Your typical day will involve collaborating with various stakeholders to gather and synthesize information, identifying customer requirements, and defining future business solutions. You will assess the current state of operations and work towards enhancing efficiency and effectiveness through strategic recommendations and innovative solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and drive consensus among stakeholders.- Develop and maintain comprehensive documentation to support project initiatives. Professional & Technical Skills: - Sap Power Designer- Good understanding of data warehouse and ETL concepts- Good hands on with SQL and data analysis.- Must To Have Skills: Proficiency in Personal Insurance.- Strong analytical skills to assess business processes and identify areas for improvement.- Excellent communication skills to effectively convey complex information to diverse audiences.- Ability to work collaboratively in a team environment and manage multiple priorities.- Experience with process mapping and modeling techniques. Additional Information:- The candidate should have minimum 5 years of experience in Personal Insurance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
5.0 - 8.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business processes related to sales and distribution.- Experience with SAP configuration and customization.- Ability to analyze and resolve complex application issues.- Familiarity with integration points between SAP and other systems. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
1.0 - 2.0 years
2 - 6 Lacs
Bengaluru
Work from Office
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMCs dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMCs vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMCs employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be. BMC is looking for a Technical Writer to join our amazing Product Experience team! In this role, you will be a part of a team of technical writers, which working closely with Software Developers, QA Engineers, Product Managers, and Customer Support to produce high-quality documentation. So, if you are a Technical Writer who has an excellent understanding of the documentation development process, the software development process, and product lifecycles; If youd like to work on interesting and complex products; If you are a great team player with strong learning abilities - BMC is the place for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Become a product subject matter expert and suggest recommendations to improve technical information based on target audiences. Work with Software Developers, QA Engineers, Product Managers, and Customer Support to develop high-quality technical documentation. Collaborate with other team members to ensure single-sourcing and Style Guide requirements. Initiate and recommend creative ways to improve deliverables and processes. To ensure youre set up for success, you will bring the following skillset & experience: 1-2 years of experience as a technical writer Experience writing technical documentation for complex software products. Experience working in a documentation team. Experience writing content from scratch, as well as updating legacy documents to meet Style Guide writing standards. High proficiency with accepted industry-specific authoring/publishing tools Eye for detail and quality Organizational skills and ability to handle multiple projects. Excellent communication and interpersonal skills with the ability to effectively work with global and culturally diverse departments and groups. Excellent English skills native level Whilst these are nice to have, our team can help you develop in the following skills: Technical Writing Course Experience working in an enterprise company
Posted 1 week ago
1.0 - 6.0 years
1 - 6 Lacs
Hyderabad, Telangana, India
On-site
Job description Market Assessment and Business Development Accountable for achieving sales target through Direct efforts or through assigned relationships (DST /DSA's) Takes initiative to understand consumers, competition and current market conditions and help identify new business opportunities. Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth under overall supervision of the Leaders Revenue Generation Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives. Works closely with the Collections team in providing support for resolution of delinquent cases Works on providing timely resolution of all discrepancies raised during application processing
Posted 1 week ago
5.0 - 9.0 years
5 - 9 Lacs
Bengaluru, Karnataka, India
On-site
About this role: Wells Fargo is seeking a Lead Product Designer In this role, you will: Lead complex initiatives including those that provide product usability, evaluation, and support to product development teams Develop and execute customer experience solutions for online applications and websites Be accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company Review and analyze complex industry leading user interface design solutions that require the evaluation of multiple factors Establish and promote design guidelines, best practices and standards Manage the execution of strategic design projects that influence design and strategic direction of the company Serve as design advocate with the ability to forecast and assess industry trends and their impact on the company's product design alternatives Build and enhance working relationships within the information and interface design function and community outside of the company Provide product usability, evaluation, and support to product development teams Lead customer experience strategy for platforms and products Influence roadmaps and business decisions by providing customer experience considerations and participate in roadmap planning and virtual teams Make decisions in customer experience strategy for platforms and products requiring understanding of the function and compliance requirements Present designs and key milestone deliverables to peers and executive level stakeholder Influence roadmaps and business decisions by providing customer experience considerations Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Required Qualifications: 5+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in finance domain will be preferred. Work closely with stakeholders to understand requirements and fulfill design needs. Closely communicate with India and US stakeholders to delver best in class product designs.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
About this role: Wells Fargo is seeking a Business Execution Manager. In this role, you will: Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business Engage business stakeholders in integrating or implementing business execution initiatives Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development Make decisions and resolve issues regarding operations of the team to meet business objectives Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives Collaborate and consult with immediate colleagues and cross functional business partners Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution Manage allocation of people and financial resources for Business Execution Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years Leadership experience Desired Qualifications: Manage, mentor and develop a team of product owners, fostering a high-performance culture. Provide guidance, feedback and support to team members, enabling them to excel in their roles. Rally the team and stakeholders around a product vision and influence prioritization across partner teams Guide the team through translating customer insights into priorities and develop a strategic vision for the product that aligns with business direction Conduct regular performance reviews and identify opportunities for professional growth. Recruit, onboard, and train new product owners and Business analysts Define OKRs for your team that align to tangible business / customer / risk outcomes and manage towards delivering impact Lead the team in conducting customer discovery to deeply understand the needs of our internal and external customers, including dealers, manufacturers, underwriters, portfolio managers, and more. Work closely with engineering, design and product team to ensure seamless product development and execution Define and track key performance indicators to measure product and team success Ensure product releases are delivered on time Drive agile product development methodologies Build and maintain strong relationships with key stakeholders Communicate product updates and progress effectively to stakeholders Assessing developing versions of the product to recommend adjustments Working directly with system end users within the business to understand their needs for a solution Developing a deep level knowledge and understanding of both the business and the technology products supported Effectively manage and develop the team and foster a culture of talent development Manage the team with a risk-minded approach and care for governance and regulatory / risk / control needs Previous experience with Distribution/Channel/Inventory Finance would be great Job Expectations: 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following. 4+ years of people management experience Ability to think strategically, implement, and deliver business objectives Ability to negotiate, influence, and collaborate to build successful relationships Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Highly developed interpersonal and communication skills; proven ability to engage and influence senior technology and business executives Driven, confident, organized and an accomplished problem solver Bachelors Degree in related field required Experience in the financial / banking industry (experience in commercial banking and asset based lending preferred) Experience working directly with end users to collect information and requirements Good SQL skills Experience with Banking, Finance, Risk, Regulatory Reporting data platforms and technologies. Broad experience with Banking applications, products, technology architecture and systems integration experience in consumer and small business banking, consumer lending, commercial banking and wealth and investment management Leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment, including internationally Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Advanced Microsoft Office (especially Excel and PowerPoint) skills Agile product management Experience working in an agile software development environment Strong experience in problem solving Strong experience working with end users to solicit requirements and current state analysis Expert in Agile user story writing / creation ability to create detailed user stories from the perspective of the user while detailing all requirements in acceptance criteria Very strong verbal and written communication skill Ability to work closely with end users in the United States Data analysis abilities Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: B.B.A/ B.M.S in Management PG: Any Postgraduate
Posted 1 week ago
0.0 - 1.0 years
3 - 6 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Work from Office
What Youll Be Doing Translate product ideas into clear, structured PRDs and user stories Collaborate daily with developers and designers to bring features to life Conduct market and user research to validate feature direction Own sprint-level planning, QA coordination, and feature tracking Analyze usage data and user feedback to iterate quickly Work on ad-related features and user workflows, so an understanding of Google Ads and Meta Ads will come in handy. What Were Looking For Based in Delhi or Gurgaon and open to working in a hybrid setup Hands-on understanding of Google Ads and Meta Ads platforms Familiarity with PRD writing, product workflows, and Agile processes Comfortable with tools like Click up, Gather, Slack etc. Strong written communication and ability to structure ideas clearly Bachelors degree in Engineering (B.Tech/B.E./B.Sc.) or a related discipline. Bonus: Youve worked on SaaS products, marketing platforms, or any ad-tech project. Adaptable to new technologies and platforms. Location: Any- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Posted 1 week ago
2.0 - 4.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job description At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Responsibilities Test IP networking related software product to ensure it operates as defined by requirements Build network configurations to model well-optimized network reference designs Plan, develop and execute automated and manual test plans Provide constructive feedback, report issues and interact with developers to deliver superior product quality Review requirements from the Product Management team Utilize available network troubleshooting tools, including network packet captures, monitoring devices, log files, and customer input to facilitate effective issue resolution Minimum Qualifications MS/BS degree in Computer Science or equivalent experience Expert knowledge on Layer 2 and Layer 3 technologies by either validating or deploying related networking products Hands-on experience with at least one popular Networking Operating Systems such as NXOS, IOS, EOS, JunOS and SONiC Solid understanding on popular clos based Data Center networks architecture such as 3-stage and 5-stage Expert understanding of protocols used in Data Center networks such as VXLAN, and MP-BGP Expert knowledge on Python programming Deep understanding of software, networking, and system concepts, including Linux internals, distributed system concepts and network troubleshooting tools Quality focused personality with a strong interest in finding product and interaction limitations Excellent interpersonal and communication skills with a proven ability to develop and maintain effective relationships. Strong problem solving and decision making skills Minimum 10y+ of experience
Posted 1 week ago
4.0 - 7.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Key Responsibilities : Create, execute, and maintain automated and manual test cases to validate the performance and functionality of routing protocols like OSPF, BGP, MPLS, and Segment Routing. Leverage Python to build and improve test automation frameworks, making testing more efficient and scalable. Investigate and debug network issues, performing root cause analysis and resolving complex networking problems. Work closely with cross-functional teams, including development, product management, and other QA engineers, to design test plans, environments, and tools. Document and communicate test results, including detailed bug reports and feedback to technical and non-technical stakeholders. Proactively identify opportunities for process improvements in testing and automation to improve efficiency and product quality. Required Skills and Experience : Automation Expertise : Strong experience in automation, preferably with Python. Knowledge of automation frameworks (e.g., Robot Framework, Pytest) is a plus. Routing Protocols : Deep knowledge of Layer-2 and Layer-3 protocols, including OSPF, BGP, MPLS, and Segment Routing. Experience testing, validating, and debugging these protocols is essential. Debugging : Strong debugging skills and experience troubleshooting complex networking issues. Ability to quickly isolate issues in a multi-vendor environment. Communication : Excellent verbal and written communication skills. Ability to clearly explain technical issues and progress to both technical and non-technical teams.
Posted 1 week ago
5.0 - 10.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job description As a Product Manager Staff for Juniper Apstra, you will be responsible for shaping the product strategy, roadmap, and feature development of our multivendor, intent-based networking software. You will work closely with engineering, sales, and customer teams to ensure Apstra continues to meet the evolving needs of data center operators and cloud service providers. Responsibilities Lead the product strategy and roadmap for Juniper Apstra, aligning with overall company goals and market demands Collaborate with engineering teams to define and prioritize new features and enhancements Gather and analyze customer feedback, market trends, and competitive intelligence to inform product decisions Create detailed product requirements and specifications for new features and capabilities Work closely with sales and marketing teams to develop positioning, messaging, and go-to-market strategies Engage with customers and partners to understand their needs and communicate Apstras value proposition Manage the product lifecycle from conception to launch, including pricing and packaging decisions Present product updates and roadmaps to internal stakeholders and external customers Qualifications BS in Computer Science, Engineering, or related field Experience in product management or related field, with a focus on networking or data center technologies Understanding of data center networking architectures, protocols, and trends Experience with intent-based networking, automation, and multivendor environments Experience with data analytics and dashboards Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent communication and presentation skills, with the ability to articulate complex technical concepts to various audiences Proven track record of successfully launching and growing enterprise software products Experience with development methodologies and product management tools Preferred Skills Knowledge of Juniper Networks portfolio and competitive landscape Familiarity with cloud computing, virtualization, and software-defined networking (SDN) technologies Experience with API integrations and infrastructure-as-code tools like Terraform and Ansible Experience with LLMs and AIOps for networking Understanding of network security principles and zero-trust architecture
Posted 1 week ago
9.0 - 13.0 years
4 - 8 Lacs
Delhi, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. About the Role : Juniper Networks is seeking a talentedRouting Protocols Test Engineerwith a strong background innetwork protocolsandtest automationto join our growing team. As part of our cutting-edge networking solutions, you will be responsible for validating and debuggingrouting protocolsincludingOSPF, BGP, MPLS, and Segment Routing. This role offers an exciting opportunity to work with world-class engineers on next-generation products that shape the future of networking. Key Responsibilities : Create, execute, and maintain automated and manual test cases to validate the performance and functionality of routing protocols like OSPF, BGP, MPLS, and Segment Routing. Leverage Python to build and improve test automation frameworks, making testing more efficient and scalable. Investigate and debug network issues, performing root cause analysis and resolving complex networking problems. Work closely with cross-functional teams, including development, product management, and other QA engineers, to design test plans, environments, and tools. Document and communicate test results, including detailed bug reports and feedback to technical and non-technical stakeholders. Proactively identify opportunities for process improvements in testing and automation to improve efficiency and product quality. Required Skills and Experience : Automation Expertise : Strong experience in automation, preferably with Python. Knowledge of automation frameworks (e.g., Robot Framework, Pytest) is a plus. Routing Protocols : Deep knowledge of Layer-2 and Layer-3 protocols, including OSPF, BGP, MPLS, and Segment Routing. Experience testing, validating, and debugging these protocols is essential. Debugging : Strong debugging skills and experience troubleshooting complex networking issues. Ability to quickly isolate issues in a multi-vendor environment. Communication : Excellent verbal and written communication skills. Ability to clearly explain technical issues and progress to both technical and non-technical teams.
Posted 1 week ago
9.0 - 13.0 years
4 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. About the Role : Juniper Networks is seeking a talented Routing Protocols Test Engineer with a strong background in network protocols and test automation to join our growing team. As part of our cutting-edge networking solutions, you will be responsible for validating and debugging routing protocols including OSPF, BGP, MPLS, and Segment Routing . This role offers an exciting opportunity to work with world-class engineers on next-generation products that shape the future of networking. Key Responsibilities : Create, execute, and maintain automated and manual test cases to validate the performance and functionality of routing protocols like OSPF, BGP, MPLS, and Segment Routing. Leverage Python to build and improve test automation frameworks, making testing more efficient and scalable. Investigate and debug network issues, performing root cause analysis and resolving complex networking problems. Work closely with cross-functional teams, including development, product management, and other QA engineers, to design test plans, environments, and tools. Document and communicate test results, including detailed bug reports and feedback to technical and non-technical stakeholders. Proactively identify opportunities for process improvements in testing and automation to improve efficiency and product quality. Required Skills and Experience : Automation Expertise : Strong experience in automation, preferably with Python. Knowledge of automation frameworks (e.g., Robot Framework, Pytest) is a plus. Routing Protocols : Deep knowledge of Layer-2 and Layer-3 protocols, including OSPF, BGP, MPLS, and Segment Routing. Experience testing, validating, and debugging these protocols is essential. Debugging : Strong debugging skills and experience troubleshooting complex networking issues. Ability to quickly isolate issues in a multi-vendor environment. Communication : Excellent verbal and written communication skills. Ability to clearly explain technical issues and progress to both technical and non-technical teams.
Posted 1 week ago
9.0 - 13.0 years
4 - 8 Lacs
Hyderabad, Telangana, India
On-site
Job description To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. About the Role : Juniper Networks is seeking a talented Routing Protocols Test Engineer with a strong background in network protocols and test automation to join our growing team. As part of our cutting-edge networking solutions, you will be responsible for validating and debugging routing protocols including OSPF, BGP, MPLS, and Segment Routing . This role offers an exciting opportunity to work with world-class engineers on next-generation products that shape the future of networking. Key Responsibilities : Create, execute, and maintain automated and manual test cases to validate the performance and functionality of routing protocols like OSPF, BGP, MPLS, and Segment Routing. Leverage Python to build and improve test automation frameworks, making testing more efficient and scalable. Investigate and debug network issues, performing root cause analysis and resolving complex networking problems. Work closely with cross-functional teams, including development, product management, and other QA engineers, to design test plans, environments, and tools. Document and communicate test results, including detailed bug reports and feedback to technical and non-technical stakeholders. Proactively identify opportunities for process improvements in testing and automation to improve efficiency and product quality. Required Skills and Experience : Automation Expertise : Strong experience in automation, preferably with Python. Knowledge of automation frameworks (e.g., Robot Framework, Pytest) is a plus. Routing Protocols : Deep knowledge of Layer-2 and Layer-3 protocols, including OSPF, BGP, MPLS, and Segment Routing. Experience testing, validating, and debugging these protocols is essential. Debugging : Strong debugging skills and experience troubleshooting complex networking issues. Ability to quickly isolate issues in a multi-vendor environment. Communication : Excellent verbal and written communication skills. Ability to clearly explain technical issues and progress to both technical and non-technical teams.
Posted 1 week ago
0 years
1 - 3 Lacs
Delhi, Delhi
Remote
E-commerce Job Responsibilities: Create and Managing online stores: This includes designing, building, and maintaining the e-commerce platform, ensuring a user-friendly experience for customers. Product management: Handling product listings, descriptions, pricing, and inventory management. Order processing and fulfillment: Managing the entire order lifecycle, from purchase to delivery. Payment processing: Ensuring secure and efficient payment gateways for online transactions. Customer service: Addressing customer inquiries, resolving issues, and providing support related to orders and products. Analyzing website performance: Tracking key metrics like sales, conversion rates, and customer behavior to optimize the e-commerce platform. product upload.photography done Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Work from home Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Language: english (Preferred) License/Certification: Driving Licence (Required) Work Location: In person Speak with the employer +91 7838119906
Posted 1 week ago
3.0 - 6.0 years
3 - 6 Lacs
Gurgaon, Haryana, India
On-site
Roles and Responsibilities Client Impact Manage deliverable development and workstreams on projects across a range of industries and problem statements Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Manage working relationship with client managers, and act as trusted and reliable partner Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines Lead team and external meetings, and lead or co-lead project management Contribute to the firm's intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Qualifications Basic qualifications Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management Experience managing clients or internal stakeholders Logical, structured thinking, and affinity for numerical analysis Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications Experience managing tasks or workstreams in a collaborative team environment with third parties Experience coaching junior delivery consultants Relevant industry expertise MBA or master's degree with relevant specialization (not required)
Posted 1 week ago
3.0 - 7.0 years
3 - 6 Lacs
Gurgaon, Haryana, India
On-site
The Role Work closely with global optimization solutions team to architect, develop, and maintain advanced reporting and data visualization capabilities on large volumes of data to support data insights and analytical needs across products, markets, and services The candidate for this position will focus on Building solutions using Machine Learning and creating actionable insights to support product optimization and sales enablement. Prototype new algorithms, experiment, evaluate and deliver actionable insights. Drive the evolution of products with an impact focused on data science and engineering. Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models. Perform data ingestion, aggregation, and processing on high volume and high dimensionality data to drive and enable data unification and produce relevant insights. Continuously innovate and determine new approaches, tools, techniques & technologies to solve business problems and generate business insights & recommendations. Apply knowledge of metrics, measurements, and benchmarking to complex and demanding solutions. All About You A superior academic record at a leading university in Computer Science, Data Science, Technology, mathematics, statistics, or a related field or equivalent work experience Experience in data management, data mining, data analytics, data reporting, data product development and quantitative analysis Strong analytical skills with track record of translating data into compelling insights Prior experience working in a product development role. knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture. proficiency in using Python/Spark, Hadoop platforms & tools (Hive, Impala, Airflow, NiFi), and SQL to build Big Data products & platforms Experience with Enterprise Business Intelligence Platform/Data platform i.e. Tableau, PowerBI is a plus. Demonstrated success interacting with stakeholders to understand technical needs and ensuring analyses and solutions meet their needs effectively. Ability to build a strong narrative on the business value of products and actively participate in sales enablement efforts. Able to work in a fast-paced, deadline-driven environment as part of a team and as an individual contributor.
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction. We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data We work with financial institutions, retailers, telecommunications organizations, travel companies, and more MasterCard Data & Services is seeking an accomplished Product Manager to support the evolution of Business intelligence platform products. These products are at the heart of a world-class analytics eco-system built on a universe of behavioural data. It helps everyday business users to make smarter data-driven decisions which move the needle on business performance. Our Product Managers are listening to our customers and driving new innovations in self-service analytics and diagnostics. Product Managers in Data & Services at Mastercard- Translate a deep understanding of our customers into products and solutions that drive significant customer value Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments Set product direction with coordination, not isolationtaking into account how our products all work together to serve customer needs Role Act as an expert, advocate, and champion for BI suite of Products Support global product management team efforts with analytically driven input into strategic business plans and product roadmaps Coordinate across cross-functional teams for product sales, usage and continuous product enhancements Provide support for management of the product P&L and forecasting/budgeting discussions for the product Monitor specific product performance metrics at all stages of the product life cycle, and make recommendations regarding solutions to issues Effectively communicate strategy and vision up and down the organization Play critical role in prioritizing development efforts as they align against product strategy Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals All About You Analytical, solutions-oriented skillset with the ability to drive thought leadership Strategic mind set to solve complex and ambiguous problems Keen understanding of competitive offerings and industry trends in the self-service analytics space, and the ability to translate that understanding into meaningful actions and enhancements Proven track record collaborating in cross-functional teams to deliver outstanding products and features Excellent written and verbal communication skills including the ability to interface with clients Highly organized and able to deal with multiple and competing priorities Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development) Strategic mind set to solve complex and ambiguous problems Experience in managing analytical solutions designed for payments or a related financial services sectors preferred Knowledge and experience of Mastercard data preferred Bachelor's degree in business or relevant experience
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
The Director, A2A Gateway Product Management will be focused on working with customers and partners to drive A2A strategy by understanding product requirements, collaborate with cross functional teams internally to deliver the product. The ideal candidate is passionate about driving product growth, highly motivated, with program and project management skills and product background. Role Partners with customers and external partners to define and deliver customized solutions and comprehensive consulting support for Pay by Account product Understands business context and market dynamics including Regulatory, Legal, Competitive and Technology landscapes to ensure that the Product is delivered with highest quality and has a robust go-to-market plan focused on speed to market and ease integration Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition Coordinate, evaluate and execute product roadmap planning, development and commercialization milestones, activities and deliverables across each step including Ideation/Product Council intake, Pricing/billing, Legal/regulatory/franchise, Operations/technical development, Studio peer review gating. Create the global product narratives that facilitate the appropriate alignment and development of sales/marketing/RFPs, announcements/communications, training/reference documentation. Participate in team prioritization discussions with Product/Business management Become the subject matter expert for Digital and Pay by Account and identify opportunities to deliver key business imperatives and customer needs Perform product management epic and feature definition to support A2A Gateway program and assist other product managers to deliver features to the market Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g. customer and stakeholder interactions) All About You The ideal candidate for this position should: Demonstrate program management and product management experience Minimum of 5 years of experience in end-to-end ownership of project management capabilities Ability to communicate complex ideas effectively Expert understanding of the payments industry and ecosystem including digital transformation, Tokenization, mobile and A2A Payments Showcase strong organizational skills to manage multiple projects simultaneously, prioritize tasks effectively, and ensure timely completion of deliverables Be able to collaborate cross-functionally and influence stakeholders at various levels across multiple geographies Possess strong interpersonal abilities and motivation to build and nurture relationships Possess technical product development principles and processes. Experience with Agile development methodology is a plus Demonstrable understanding of financial concepts including product pricing and business case development. Product pricing and billing system experience is a plus. Bachelor's degree in business, marketing, finance, information systems or a related field or equitable experience
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
We are a customer facing product team who focuses on Customer experience & performance, performance KPI monitoring, data quality, and governance across the product. The Role And Responsibilities This role focuses on data, investigations, and monitoring for Mastercard authentication products. Ownership of Global Authentication team product monitoring and dashboard strategy for both new build and product enhancements. Perform the role of product/business owner to understand the customer needs and cater the requirements for reporting and monitoring solutions across the product teams. Engage in all aspects of product lifecycle management including but not limited to product ideation, go to market, pricing, monitoring and optimization, and customer support. Partner with major stakeholders around the globe to align major/complex enhancements. Analyze and troubleshoot complex authentication processing scenarios and errors. Partner with supporting teams to ensure world class performance and customer experience for authentication products. Partner globally with Legal, Privacy, Franchise and Pricing teams to ensure products meet regulatory requirements. Become subject matter expert on payment and ID&V authentication technologies. Preferred Skillset Strong preference for background in payment and ID&V authentication technologies. Prior experience in Business Analysis, Product Owner/Developer, Product Management/Product Management Technical is strongly preferred. Data analysis with a background in building KPIs and reporting required (Tableau or PowerBI experience preferred). Strong Stakeholder Management Skills required Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios in a regulated environment. Ability to manage complex projects; successfully manage multiple responsibilities and tasks Willingness to dive deep and learn about our technology, system structure, and rules Strong analytical, data and problem-solving skills Superior communications, presentation and interpersonal skills Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides Strong project management skills strong organization and task management is expected Strong collaborator, ability to work cross-functionally Ability to build and leverage relationships within and outside the organization to drive results Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases person-to-person, business to business, disbursements, remittances, and merchant payments. With our technology and expertise, we are making sending money safe, simple, and fast. The Manager, Product Development will own and deliver on Send's priorities on Core Switching and C&I platforms in partnership with Global and Regional Product managers, C&I, Switching solutions, and other teams. ROLE Partner with cross-functional teams (e.g. Partner Platform PMTs, Software Development teams) to design, develop, and deliver new capabilities or enhancements to existing platform capabilities that drive incremental revenues, operational efficiencies, or lower risk for Mastercard. Understand business context and market dynamics for Send, including Regulatory, Legal, Competitive, and Technology landscapes. Leverage the Studio Framework to rapidly frame ideas, and develop concepts and prototypes to validate whether a market opportunity can be effectively monetized by Mastercard. Leverage a thorough understanding of the Software Development Lifecycle to partner with Product Management Technical and Software Development Guilds to develop scalable solutions. Decompose business requirements and customer experiences into features and functions to be delivered by platform/product roadmap. Incorporate feedback from cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc., to ensure that the new product has a robust go-to-market plan focused on speed to market and ease of delivery. Partner with Servicing teams (e.g. GCC, CTS, Biz Ops) to ensure that the new product has a robust E2E servicing plan that enables a great end user and customer experience. Partner with Product Management to commercialize new products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements. Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership. Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents). Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences. Lead by example with hands-on approaches to demonstrate product management excellence and share best practices. Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g., customer and stakeholder interactions). All About You Product management experience in the global payment industry with preferred knowledge and background in real-time payments, money transfers, and remittances. Knowledge of payments data standards and with preferred knowledge of Mastercard authorization, clearing, and settlement systems and processes. Established business technical expertise in the development of integrated product solutions spanning multiple new product categories. Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition, and aptitude. Proven organization and leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with stakeholders and external customers. Demonstrated ability to establish priorities and work independently under pressure and with limited supervision. Knowledge and experience with agile methodology for product development. Superior oral and written communication, problem solving, product documentation, and product development skills. Strong business acumen coupled with a customer focus and analytical skills. Ability to interact effectively at all levels and team with internal and external business partners.
Posted 1 week ago
5.0 - 10.0 years
5 - 10 Lacs
Pune, Maharashtra, India
On-site
As a member of the Business Experimentation Product Management team , you will build industry-leading experimentation software which brings sophisticated analytic techniques to businesses and users around the world. We are rapidly building new products, improving existing products, and expanding the ways we deliver Test & Learn to our clients. We are looking for innovators who can execute and evolve our product strategy, tackling the big challenges of the future. Key Responsibilities Product Ownership: Product Manager for Mastercard's Test & Learn product, an analytic platform used by the world's largest organizations to make multi-million-dollar decisions. Strategy Development: Develop product strategy derived from user research, market trends, customer pain points, and commercial priorities. User-Centered Roadmapping: Translate a deep understanding of our users into an actionable roadmap. Leverage user research, market research, sales/marketing expertise, and usage data to inform priorities. Feature Development: Own end-to-end feature development. Identify and prioritize problems, define use cases, design solutions, write requirements, support development and testing, and measure impact to inform future decisions. Cross-Functional Collaboration: Work as a part of a cross-functional product team to bring ideas to life. Work together with UX designers, engineers, and other product managers to improve our products. All About You Can work closely with cross-functional partners like engineers, designers, sales, marketing, and users. A quick learner with the ability to multi-task in a team environment, not afraid to ask questions and make decisions. Enthusiastic, effective team member and mentor. Broad strategic thinking skills, adept in translating product vision/strategy into an actionable roadmap. Creative problem-solver, can balance competing needs and prioritize thoughtfully. Strong professional presence. Excellent interpersonal, written, and oral communication skills. 5+ years of professional experience in a similar role, or equivalent.
Posted 1 week ago
3.0 - 8.0 years
3 - 8 Lacs
Pune, Maharashtra, India
On-site
Job Description Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests Own the product requirements, delivery to markets, and ongoing support of your feature areas Requirements/Experience Position requires at least three (3) years of experience as a Product Manager, Product Marketing Manager, or related. Qualifying Experience Must Include Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance. Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic) Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development Being a product manager with APIs and Front-End experience Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams Experience working with UX designers or agencies in creating user/consumer portals/sites/apps Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,) Ideal Candidates Will Also Have Experience In Ad Tech/Mar Tech, and Front-End UIs Understanding of cloud technologies and services Identifying, sourcing, and working with 3rd party providers or vendors Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.
Posted 1 week ago
15.0 years
0 Lacs
Delhi, Delhi
On-site
The District Sales Manager in India is expected to aggressively grow and develop our market share. This position is responsible for growing the Indian market with our world class range of gas detection products, solutions and services working with our customer base, developing new business and supporting our distributor partners throughout the sales and business cycle. The District Sales Manager will be a confident, hard-working professional, with a positive attitude focusing on teamwork that thrives in a fast-paced, sales target and results driven work environment meeting company objectives and deadlines. The position will be based in New Delhi to cover Northern India primarily, with potential involvement in some activities in Key accounts like Reliance, Nayara, CAIRN Energy, etc. ESSENNAL DUTIES AND RESPONSIBILITIES: ln this role, you will be responsible for all aspects of the sales cycle at the end user and distributor levels. ln addition, you will be responsible for communicating and supporting corporate initiatives to end users and distributors. This position also includes identifying, managing and evaluating current and new distribution channels. Specific additional duties include: Selling gas detection solutions through distribution and directly to customers in India Generate New Sales Opportunities/Business Development position lndustrial Scientific suite of products, services and solutions and iNet as a service. lncrease and self-generate new sales leads across both iNet and traditional sales Prospecting for new business, preparing/presenting proposals and maintaining existing relationships ldentify new prospective contacts through online research, outbound sales prospecting calls, referrals, event attendance and other sales campaign activities (digital marketing, exhibitions where lndustrial Scientific participates) Reaching sales goals as set by management Develop customer base necessary to meet all sales forecasts and budgets Identify, manage, and evaluate current and new distribution channels Train distributor partners Maximize profit Maintain high level of product and vendor knowledge Document all planned and completed activities. Attend exhibitions where appropriate Continuously maintain company CRM (Salesforce) and accurately capture sales funnel Attend sales meetings with updated reports Complete relevant documentation for sales progress Provide sales and technical assistance to customers as and when needed Ensure high levels of customer satisfaction The scope of responsibilities may be altered from time to time and as required by the Company. Qualifications Required: Minimum of 15 years of full-time work experience Excellent verbal and written communication and interpersonal skills. Experience establishing relationships via phone and email. Goal oriented. Highly ethical. Acts with integrity. Motivation and creativity to successfully reach prospects and build conversations Organizational skills and a results-oriented self-starter attitude Proven track record of meeting and exceeding goals Demonstrated commitment to customer service Proficient in Microsoft Office applications particularly PowerPoint and Excel Preferred: Bachelor’s degree in a technical or business field Gas detection experience (sales, customer service, or technical support) Work experience in a customer-facing, direct-selling capacity. Sales management (experience leading a team) or Product Management experience would be advantageous. Experience working with and supporting distribution sales channels Proficient in SalesForce.com At Fortive, we believe in growth. We are honest about what’s working and what isn’t, and we work hard to innovate and improve. With a passionate focus on our markets and our customers, we learn and grow together to make a difference in the world. Fortive (www.fortive.com NYSE: FTV) is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenue, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. We are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation. Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected] . Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected] . None
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Posted 1 week ago
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