Senior Customer Support Executive Axis Services

2.0 - 5.0 years

1 - 3 Lacs

hyderabad

Work from Office

Respond to customer inquiries in a timely and professional manner via phone, email, chat, or social media. Provide accurate information about products, services, policies, and procedures. Troubleshoot issues and assist customers with technical or service-related concerns. Process customer orders, returns, and exchanges in accordance with company policies. Document customer interactions, including inquiries, issues, and resolutions. Maintain a positive and empathetic attitude while ensuring customer satisfaction. Collaborate with other departments to resolve customer concerns and escalate issues when necessary. Follow up with customers to ensure issues are fully resolved. Handle customer complaints and provide effective solutions to maintain customer loyalty. esponsibilities Preferred candidate profile

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.