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Ketto logo

Process Trainer

0 - 4 years

3 - 15 Lacs

Mumbai, Maharashtra, India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Process Mapping Training Delivery Content Development performance metrics Feedback Analysis Coaching Techniques E-Learning Tools

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

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Ketto
Ketto
www.ketto.eu

Crowdfunding, Social Impact

Mumbai

51-200 Employees

46 Jobs

    Key People

  • Varun Sheth

    Co-Founder & CEO

  • Zishaan Hayath

    Co-Founder

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