Job
Description
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role: To support the Operations Manager in maximising the effectiveness and efficiency of the teams to provide a first class and quality service to customers. The incumbent would be part of the Strada team and the primary responsibility will be to ensure all related transactions within the process occur in a timely manner. The incumbent will ensure that the entire team of TL, SME, Trainee Administrators, and Senior Administrators are functioning as per their job responsibilities and deliverables. Will enact as a bridge to ensure that all requirements with the end client are fulfilled. Preparing proper actionable, deliverables in case of all processes & resources. Implementation of effective & efficient processes, system & manual to ensure cross functional & cross resources training to make the activity process dependent rather than person dependant Project Planning, Risk Management, Resource management & movement will be key objectives assigned Main Responsibilities: Strategic Providing Necessary Technical Leadership At Account level Identifying And Developing BCP And DRPs(Disaster Recovery Plan) Wherever Applicable Coordinating With Quality to Identify And Implement GB Projects If Required Identifying And Developing Appropriate Work-flow Model For Processes Creating Schedules Of Deliveries (In Case Of Projects) Developing A Project Plan (In Case Of Projects) Driving And Implementing Changes - Ensuring Process Improvements (Re-engineering)/ Change Implementation Analyzing & forecasting business trends followed by planning for the same Transitioning - Coordinating And Planning With Transition Department And Providing Support In terms of expertise & resources Co-ordinating with various departments for identifying & implementing various projects Manage all resources to achieve business objectives Client Handling, Support And Communication Defining And Understanding Operations Requirements And Aligning Processes To Fulfil The Same Handling Client Calls Daily / weekly or as needed Interacting With Client through Mails - Reporting/ Issues/ Queries Etc. Collecting data for billing purposes - production man hour etc. Co-coordinating billing activities with finance department Tracking Customer Complaints To Closure Analysis/ Reviews Reviewing And Analysing Process Metrics For All Processes In The Account Performing Risk Analysis At Proposal Stage And Plan For Mitigation Conducting Inter-Departmental Audits As Required (If certified by Quality) Reports Reviewing, sending and Presenting Senior Management Reports Ensure that the Process Instructions are properly documented & regularly updated Reviewing Process Plans, Daily Dashboards & other documents Resource Management RMG Interface - Work Force Planning, Transfers/ Promotions Signing Off Etc. - Consult With TL Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies HCM Interface -Raising Appropriate Resource Requisitions As and When Required - Consult With TL Succession Planning - Identifying & developing a second line of managers, team leaders Optimizing Shift Utilization, Allocation & Planning Controlling Attrition Identifying And Implementing Talent Engagement Activities Performance Management Setting Goals/ KRAs For The Process and For Resources Conducting Appraisals - Midterm/ Annual Mentoring Conducting One to One Meetings with the Subordinates Training & Development - Interface - Sending training nominations - consult with TL s Sending R & R nominations to HR - Consult with TL s Conducting Skip Level Meetings Employee Life Cycle Interviewing/ Selecting Work Force - Operations Interviews Grievance Handling / Leave Sanctioning / Completion of Resignation Formalities Responsible For Termination Of Employment Of Poor/ Defaulting Resources If As Required Production Signing Off On Deliveries (In Case Of Projects) Ensuring Issue Resolution Allocates Optimum Staff resources to complete payroll services to customers Ensures all appropriate quality processes and procedures are adhered to Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Identifying And Managing Process Risks Ensuring Continuous improvement Of Process Metrics Through Constant Review, Analysis And Planning. Compliance Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc. Ensuring All Process SLAs Are Met Ensuring ISMS/GDPR Compliance for all processes handled Adhering to company policies, Rules & Regulations Adhering to Work Timings, Leave Schedules Key experience B.E / MBA / C.A / Post Graduate 5-7 Years Supervisory/Management experience for US Payrolls PMP / Diploma in payrolls/ Six Sigma Certification would be an added advantage PC Literacy - Word and Excel (Advanced Level) Good technical knowledge of US payroll, and US payroll systems or other transactional or analytical operations Create base line documents for referencing for future projects/resources
