Process Manager

Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Develops, implements and evaluates processes ensuring business goals and cost requirements are met. Monitors, assesses and ensures high levels of productivity and deliver to achieve planned ROI. Selects, trains, evaluates and coaches associates. Achieves goals through the work of others Management responsibilities include performance appraisals, pay reviews, training and development Job focus is on managing others and applying operational or strategic management skills Supervises the daily activities of business or technical support or production team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager Typically does not perform the work supervised Functional Knowledge: Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: Applies understanding of how the team relates to other closely related areas to improve efficiency of own team Leadership: Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines Problem Solving: Uses judgment to identify and resolve day-to-day technical and operational problems Impact: -Impacts the quality, efficiency and effectiveness of own team and its contribution to the sub- function Interpersonal Skills: Uses tact and diplomacy to exchange information and handle sensitive issues We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.