Process Manager

Job Description – Control-M Administrator / Control-M Support SME

Position Title

Control-M Administrator / Control-M Support SME

Location- Noida

Job Summary

We are seeking an experienced Control-M Administrator / Support SME responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.

The role requires participation in a 24x7 support model, including shift rotations, on-call support, and major incident management activities.

Key Responsibilities

Control-M Platform Administration & Support

• Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
• Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
• Monitor and maintain server health, agent connectivity, and overall platform availability.
• Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
• Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
• Execute post-upgrade validation and resolve compatibility or configuration issues.
• Perform platform performance tuning, optimization, and capacity planning.
• Troubleshoot and resolve platform-level incidents impacting scheduling services.
• Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
• Coordinate with BMC Support for product issues, defect analysis, and escalation management.
• Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.

Control-M Integration Support

• Maintain and support existing Control-M integrations with enterprise applications and external systems.
• Monitor integration health and ensure reliable communication between Control-M and connected platforms.
• Troubleshoot and resolve:
• • Connectivity issues
  • API communication failures
  • Authentication and authorization issues
  • Configuration-related issues
  • Integration service failures
• Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
• Ensure alert and event forwarding mechanisms are functioning as expected.
• Perform validation and testing following integration, upgrade, or configuration changes.
• Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.

Position Title

Control-M Administrator / Control-M Support SME

Location- Noida

Job Summary

We are seeking an experienced Control-M Administrator / Support SME responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.

The role requires participation in a 24x7 support model, including shift rotations, on-call support, and major incident management activities.

Key Responsibilities

Control-M Platform Administration & Support

• Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
• Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
• Monitor and maintain server health, agent connectivity, and overall platform availability.
• Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
• Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
• Execute post-upgrade validation and resolve compatibility or configuration issues.
• Perform platform performance tuning, optimization, and capacity planning.
• Troubleshoot and resolve platform-level incidents impacting scheduling services.
• Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
• Coordinate with BMC Support for product issues, defect analysis, and escalation management.
• Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.

Control-M Integration Support

• Maintain and support existing Control-M integrations with enterprise applications and external systems.
• Monitor integration health and ensure reliable communication between Control-M and connected platforms.
• Troubleshoot and resolve:
• • Connectivity issues
  • API communication failures
  • Authentication and authorization issues
  • Configuration-related issues
  • Integration service failures
• Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
• Ensure alert and event forwarding mechanisms are functioning as expected.
• Perform validation and testing following integration, upgrade, or configuration changes.
• Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.