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Process Executive - Customer Service Representative

Process Executive - Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infosys

Bengaluru

Posted:1 day ago

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Job Description

Key Responsibilities:

General Skills Communication and Soft
Skills
Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience
Ability to empathize and relate to
customers
Prioritize the customer s needs and
concerns throughout the call
Can structure a call in an organized
efficient and professional manner which is easy to understand by the customer
Ability to present oneself as positive
polite and professional throughout the call
Technical Skills
Basic knowledge and understanding of overall client process
Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow
Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes

Preferred Skills: Customer Service->Regular Customer Service

Skills Required

Customer Service

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Process Executive - Customer Service Representative