Process Associate

Job Description

Overview We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to effectively upsell products and services to enhance customer experience and drive sales. Responsibilities Customer Support: Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. Maintain a high level of customer satisfaction by delivering timely and effective solutions. Upselling: Identify opportunities to upsell additional products or services during customer interactions. Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets. Process Adherence: Follow established procedures and guidelines to ensure compliance with company standards and policies. Accurately document customer interactions and maintain records in the CRM system. Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Participate in daily meetings and training sessions to enhance skills and knowledge. Performance Metrics: Achieve individual and team performance metrics, including NPS and sales targets. Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Requirements Previous experience in a customer service or chat support role, preferably in the telecom industry. Proven track record of upselling and achieving sales targets is a plus. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in rotational night shift. Show more Show less