About the job: We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center. Key responsibilities: 1. Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive. 2. Manage the waiting area efficiently, address basic patient queries, and ensure minimal waiting times. 3. Maintain a welcoming, calm, and professional front desk environment. 4. Schedule and reschedule patient appointments accurately, avoiding clashes and delays. 5. Coordinate daily timings effectively between doctors, therapists, and patients to optimize flow and service delivery. 6. Generate bills promptly and accurately for services rendered. 7. Collect payments through cash, card, or UPI, and update the billing system meticulously. 8. Perform daily reconciliation of all payments received and prepare reports for the center manager. 9. Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products. 10. Inform the center manager in a timely manner about low stock or replenishment needs. 11. Ensure therapy rooms, waiting areas, washrooms, and the clinic premises are maintained at high standards of cleanliness. 12. Identify and assist in resolving basic maintenance issues like lights, AC, or plumbing by coordinating with registered vendors. 13. Ensure therapists receive correct therapy materials such as oils or potlis as per individual treatment plans. Requirements: 1. Possess previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting. 2. Demonstrate excellent communication and interpersonal skills with a patient-first approach. 3. Show strong organizational abilities and attention to detail. 4. Use scheduling software and basic computer applications proficiently. 5. Handle multiple tasks efficiently in a fast-paced environment. 6. Maintain a compassionate and empathetic demeanor. 7. Hold a graduate degree in any stream. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,60,000 - 4,80,000 /year Experience: 1 year(s) Deadline: 2025-07-12 23:59:59 Skills required: Time Management, Teamwork and Effective Communication About Company: Pravaayu Healthcare is a startup focussing on Ayurveda healthcare. We are opening a chain of clinics focussing on patients suffering from Osteoarthritis and Spondylitis. Our mission is to enrich the lives of millions of people by providing them with the world's best standardized, caring, and result-oriented Ayurveda healthcare services and products backed by research and technology. Our core team: 1. Harsh Baid- B.Tech (IIT Bombay), MBA (IIM Lucknow) 15+ years of experience in building businesses and solving customers' problems. 2. Dr. Darshan Desai- BAMS, MD, healthcare business management, master Ayurvedic practitioner (AAPNA, USA), 22+ years of experience in treating patients through Ayurveda.