We are seeking a proactive and customer-focused Customer Relation Executive to join our dynamic team at a reputed immigration firm. The ideal candidate will be responsible for managing client interactions, maintaining client satisfaction, and ensuring a seamless process throughout their immigration journey. Strong communication skills and a client-first attitude are essential for success in this role. Key Responsibilities: Act as the first point of contact for all client inquiries (in person, phone, email, and online). Guide clients through the immigration process, documentation requirements, and firm procedures. Schedule and manage client appointments and follow-ups. Maintain accurate records of client interactions and update CRM systems regularly. Resolve client concerns promptly and professionally. Coordinate with internal departments to ensure timely processing of client applications. Build and nurture positive long-term relationships with clients. Assist with seminars, webinars, and marketing campaigns as needed. Job Type: Full-time Pay: ₹13,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Schedule: Fixed shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer relationship management: 2 years (Preferred) Language: English (Preferred) Work Location: In person
We are looking for an enthusiastic Telecaller to join our team. The ideal candidate should have excellent communication skills and the ability to engage with customers over the phone. You will be responsible for handling outbound and inbound calls, explaining our services, and maintaining good customer relationships. Key Responsibilities: Make outbound calls to potential customers and explain company services. Handle inbound queries and provide accurate information. Maintain call records and update customer details in the system. Follow up with leads to convert them into clients. Achieve daily/weekly/monthly call and conversion targets. Maintain a professional and positive attitude during customer interactions. Requirements: Minimum qualification: 12th pass / Graduate. Excellent communication skills in [English/Hindi/Regional Language]. Basic computer knowledge (MS Office, email, CRM). Prior experience in telecalling, sales, or customer service preferred. Ability to work independently and as part of a team. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Paid sick time Work Location: In person