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Overview
Rialtes is seeking a Power BI Support Analyst to provide technical support, maintain platform stability, and assist in developing high-quality dashboards and data models. Role requires strong troubleshooting skills, DAX expertise, and experience integrating with enterprise data sources such as SAP BW and SQL Server.
Key Responsibilities
Primary: Support Activities
- Provide technical assistance to end users and resolve issues with datasets, reports, dashboards, and scheduled refresh failures.
- Monitor overall Power BI service performance and optimize existing dashboards for load times, data accuracy, and usability.
- Manage security roles, row-level security (RLS), permissions, and workspace configurations in alignment with governance standards.
- Troubleshoot gateway connectivity, refresh bottlenecks, and performance issues across Power BI Service and Desktop.
- Work with Data Engineering and IT teams to address platform-wide incidents and escalate issues as necessary.
Secondary: Development Activities
- Design and develop interactive, user-friendly Power BI dashboards and reports based on business requirements.
- Build and maintain efficient data models using DAX, Power Query (M), and best practices for star schemas and data optimization.
- Integrate Power BI with multiple enterprise data sources including SAP BW, SQL Server, Azure sources, and APIs.
- Participate in testing, version control, deployment, and documentation of dashboards and data models.
- Contribute to standard operating procedures, runbooks, and knowledge-base articles.
Qualifications
- 25 years of experience supporting or developing Power BI solutions.
- Strong knowledge of Power BI Desktop, Power BI Service, DAX, and Power Query.
- Experience troubleshooting refresh failures, performance issues, and security configuration.
- Familiarity with SAP BW extractors, BEx queries, or Analysis for Office (nice to have).
- Solid understanding of SQL and working with relational/analytical data models.
- Ability to work in fast-paced, cross-functional environments.
Nice-to-Have
- Microsoft Power BI Certification (PL-300 or similar).
- Exposure to Azure Data Factory, Synapse, Dataflows, or enterprise BI governance frameworks.
- Experience with CI/CD for BI assets (Git, DevOps pipelines).
