We're Hiring: Chief Technology Officer (CTO) – Potafo 📍 Location: Calicut, Kerala (Hybrid) 🕒 Experience: 7–15 Years 💼 Employment Type: Full-Time, Leadership Role --- 🔥 About Potafo Potafo is Kerala’s own hyperlocal food and essentials delivery platform, trusted by customers and loved by local businesses for over 7 years. Backed by KHRA and with a strong presence in Calicut, we’re expanding rapidly across Kerala. Our mission is to disrupt the Swiggy-Zomato duopoly by building a fair, hyperlocal ecosystem that champions genuine pricing, low commissions, and local empowerment. As we scale to the next level, we're looking for a visionary Chief Technology Officer (CTO) who will lead the tech evolution of Potafo—from monolithic systems to a scalable, modern, and intelligent tech stack. --- 💼 What You'll Do 🧭 Define and execute the long-term technology vision and roadmap for Potafo’s platform and products. 🔧 Lead the complete rebuild and transformation of our existing monolithic system into a scalable, modular, and agile architecture. 👨💻 Oversee all technology teams—engineering, product development, devops, and data systems. 🛠 Drive adoption of cutting-edge tech for route optimization, fleet tracking, real-time order processing, and predictive analytics. 🔒 Ensure platform security, scalability, and performance as we expand into multiple cities. 🧑🤝🧑 Build, mentor, and scale a high-performing tech team aligned with business outcomes. 🤝 Collaborate closely with the founders and department heads on product innovation, GTM strategy, and customer success. --- 👤 Who You Are 7–15 years of experience in tech leadership roles, preferably in consumer internet, delivery, logistics, or marketplace platforms. Proven experience in scaling digital platforms, ideally from 10k to 1M+ users. Strong hands-on expertise in backend architecture, microservices, DevOps, and cloud infrastructure (AWS/GCP/Azure). Passion for building lean, agile, and performance-focused teams. Track record of transformational leadership—you’ve led change, built systems from scratch, and delivered measurable results. Bonus if you’ve worked in hyperlocal delivery, foodtech, or high-growth startups in India. 🌟 Why Join Potafo? Be part of a Kerala-first movement that's redefining food delivery. Work directly with founders and stakeholders—your decisions will shape the company's future. Opportunity to lead a full tech overhaul and leave your mark on a rapidly growing brand. Competitive salary + ESOPs + perks + a mission-driven team that values innovation and impact. ✅ Ready to Lead the Hyperlocal Tech Revolution of Kerala? 📧 Apply now with your resume and a short note on why you’d be the ideal CTO for Potafo. 📩 Email: rashid@potafo.in 🔗 Or apply via LinkedIn Easy Apply.
As a Key Account Manager focusing on Restaurant Partnerships at Potafo in Calicut, you will play a crucial role in our mission to deliver local flavors swiftly and efficiently to our customers. Your main responsibility will be to cultivate strong relationships with our restaurant partners, drive performance improvements, and ensure mutually beneficial outcomes for both Potafo and the partner restaurants. Your key duties will include managing key restaurant accounts in your region, serving as their strategic partner and primary point of contact at Potafo. You will be tasked with monitoring partner-level KPIs such as order volume, cancellations, ratings, prep time, and SLA compliance, and taking proactive measures to enhance these metrics. Identifying opportunities for upselling and increased visibility through promotions, ad placements, and feature activations will also be part of your role. In addition, you will collaborate cross-functionally with operations, support, and tech teams to promptly address any partner concerns that may arise. You will be responsible for designing and executing partner-led offers, seasonal promotions, and local campaigns to drive sales and enhance visibility. Ensuring the smooth onboarding, training, and alignment of high-potential restaurants with Potafos brand and operational standards will be essential. To excel in this role, you should ideally have 1-3 years of experience in sales, account management, or partnerships, preferably within the food-tech or F&B industry. Strong communication and interpersonal skills are crucial for effectively engaging with restaurant owners and business partners. An analytical mindset, comfort with data analysis, and a proactive approach to problem-solving will be beneficial. A high sense of ownership, ability to multitask, and familiarity with the Calicut restaurant landscape will be advantageous. In return, you can look forward to having end-to-end ownership of partner accounts in Calicut, the opportunity to contribute to the growth of a dynamic food-tech brand, and a collaborative and high-growth work environment. This is a full-time, permanent position that offers a rewarding opportunity to make a significant impact in the local food delivery sector.,
Job Description About the Role Potafo Technologies is seeking a versatile and skilled Content Writer to join our growing team. This full-time role requires a unique blend of technical clarity and creative storytelling . As our in-house Content Writer, you'll play a key role in developing content that informs, educates, and inspires—across marketing, product, and internal knowledge platforms. Key Responsibilities Research, write, and edit clear, accurate, and engaging content across a variety of formats: Website and landing page content Product overviews and feature explainers Educational blogs and thought leadership articles Internal guides, documentation, and process write-ups Social media captions and short-form storytelling Ensure all content aligns with Potafo’s brand voice, tone, and strategic goals. Work closely with designers, product managers, and marketers to co-create visual and written assets. Use SEO and keyword strategies to optimize digital content for visibility. Edit and proofread for grammar, clarity, consistency, and tone. Stay updated on industry trends and competitor content to inform direction and strategy. Ideal Candidate Profile Bachelor’s degree in English, Journalism, Communications, Marketing, or related field. 1–3 years of professional writing experience (preferably in both technical and digital content). Strong command of written English, with a natural flair for both structured and creative writing. Proven ability to explain complex ideas simply and clearly. Familiarity with SEO, content strategy, and CMS platforms. Comfortable collaborating with cross-functional teams in a fast-paced environment. What You'll Gain A key voice in shaping how Potafo communicates across platforms. Diverse writing experience—from blog articles to internal documentation. Mentorship from experienced marketers, designers, and product teams. Competitive compensation, flexible work policies, and room for career growth. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift
About the Role: As we enter our next phase of growth, we’re on the hunt for a Digital Marketing Team Lead who brings the perfect blend of strategy, creativity, and execution. You will shape our digital presence and lead a team of specialists in performance marketing, content, SEO, and social media. This is a high-impact role where you’ll drive data-backed strategies to fuel user acquisition, engagement, and brand visibility. What You’ll Do: Lead & Execute digital campaigns across SEO, paid media (Google, Meta, LinkedIn), email, and content. Own and optimize key growth metrics and acquisition funnels across multiple channels. Craft full-funnel marketing journeys from awareness to conversion with a focus on ROI. Work with creative and product teams to align campaigns with user insights and business goals. Mentor and lead a growing team of performance marketers, SEO specialists, and content creators. Manage budgets and performance reporting, identifying opportunities for scale and efficiency. Stay current with emerging digital trends, tools, and competitive landscape. What We’re Looking For: 3+ years in digital marketing, with 1+ years of team leadership in a startup or high-growth company. Hands-on expertise in SEO, paid ads, CRM automation, and performance marketing. Strong knowledge of Google Ads, Meta Ads, LinkedIn Campaign Manager, and analytics tools. Excellent analytical, leadership, and communication skills. A proactive mindset and the ability to thrive in fast-paced, evolving environments. What You’ll Get: A leadership role in one of the most exciting stages of our company’s growth. The opportunity to build and scale high-impact digital campaigns. A collaborative, high-performance culture that values innovation and ownership. Competitive salary and limitless learning & growth opportunities.
Job Description About the Role Potafo Technologies is seeking a versatile and skilled Content Writer to join our growing team. This full-time role requires a unique blend of technical clarity and creative storytelling . As our in-house Content Writer, you'll play a key role in developing content that informs, educates, and inspires—across marketing, product, and internal knowledge platforms. Key Responsibilities Research, write, and edit clear, accurate, and engaging content across a variety of formats: Website and landing page content Product overviews and feature explainers Educational blogs and thought leadership articles Internal guides, documentation, and process write-ups Social media captions and short-form storytelling Ensure all content aligns with Potafo’s brand voice, tone, and strategic goals. Work closely with designers, product managers, and marketers to co-create visual and written assets. Use SEO and keyword strategies to optimize digital content for visibility. Edit and proofread for grammar, clarity, consistency, and tone. Stay updated on industry trends and competitor content to inform direction and strategy. Ideal Candidate Profile Bachelor’s degree in English, Journalism, Communications, Marketing, or related field. 1–3 years of professional writing experience (preferably in both technical and digital content). Strong command of written English, with a natural flair for both structured and creative writing. Proven ability to explain complex ideas simply and clearly. Familiarity with SEO, content strategy, and CMS platforms. Comfortable collaborating with cross-functional teams in a fast-paced environment. What You'll Gain A key voice in shaping how Potafo communicates across platforms. Diverse writing experience—from blog articles to internal documentation. Mentorship from experienced marketers, designers, and product teams. Competitive compensation, flexible work policies, and room for career growth.
Job description: About Potafo: At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale. What You’ll Do Lead the Team Manage, mentor, and motivate a growing customer care team. Create duty schedules and assign responsibilities for smooth 24/7 coverage. Train & Develop Conduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving. Build a strong service culture within the team. Drive Service Excellence Ensure SLAs (response time, resolution rate, CSAT) are consistently met. Handle escalations and provide quick, customer-first resolutions. Listen to Customers Collect and track customer feedback across all channels. Identify pain points and initiate process improvements. Analyze & Report Review customer care data (tickets, calls, chats, & complaints). Present insights to leadership and recommend actionable strategies. Collaborate Cross-Functionally Work with Operations, Tech, and Marketing teams to resolve recurring issues. Align customer experience goals with business objectives. What You’ll Need 3–5 years of experience in customer service, with at least 2 years in a team leadership role. Excellent communication and conflict-resolution skills. Proven ability to manage teams, duty rosters, and performance targets. Analytical mindset with experience in data-driven decision-making. Hands-on knowledge of CRM or ticketing tools. Strong ownership attitude and ability to thrive in a fast-paced environment. What You’ll Get Competitive salary + performance incentives. End-to-end ownership of the customer care vertical. Opportunity to shape the customer experience strategy of a fast-growing food-tech brand. A youthful, collaborative, and high-growth work environment.
Job description: About Potafo: At Potafo, our mission is simple delighting customers every single day. As Kerala's fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we're looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale. What You'll Do Lead the Team Manage, mentor, and motivate a growing customer care team. Create duty schedules and assign responsibilities for smooth 24/7 coverage. Train & Develop Conduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving. Build a strong service culture within the team. Drive Service Excellence Ensure SLAs (response time, resolution rate, CSAT) are consistently met. Handle escalations and provide quick, customer-first resolutions. Listen to Customers Collect and track customer feedback across all channels. Identify pain points and initiate process improvements. Analyze & Report Review customer care data (tickets, calls, chats, & complaints). Present insights to leadership and recommend actionable strategies. Collaborate Cross-Functionally Work with Operations, Tech, and Marketing teams to resolve recurring issues. Align customer experience goals with business objectives. What You'll Need 35 years of experience in customer service, with at least 2 years in a team leadership role. Excellent communication and conflict-resolution skills. Proven ability to manage teams, duty rosters, and performance targets. Analytical mindset with experience in data-driven decision-making. Hands-on knowledge of CRM or ticketing tools. Strong ownership attitude and ability to thrive in a fast-paced environment. What You'll Get Competitive salary + performance incentives. End-to-end ownership of the customer care vertical. Opportunity to shape the customer experience strategy of a fast-growing food-tech brand. A youthful, collaborative, and high-growth work environment.
Job description: About the Role Potafo Technologies is seeking a versatile and skilled Content Writer to join our growing team. This full-time role requires a unique blend of technical clarity and creative storytelling. As our in-house Content Writer, you'll play a key role in developing content that informs, educates, and inspires—across marketing, product, and internal knowledge platforms. Key Responsibilities Research, write, and edit clear, accurate, and engaging content across a variety of formats: Website and landing page content Product overviews and feature explainers Educational blogs and thought leadership articles Internal guides, documentation, and process write-ups Social media captions and short-form storytelling Ensure all content aligns with Potafo’s brand voice, tone, and strategic goals. Work closely with designers, product managers, and marketers to co-create visual and written assets. Use SEO and keyword strategies to optimize digital content for visibility. Edit and proofread for grammar, clarity, consistency, and tone. Stay updated on industry trends and competitor content to inform direction and strategy. Ideal Candidate Profile Bachelor’s degree in English, Journalism, Communications, Marketing, or related field. 1–3 years of professional writing experience (preferably in both technical and digital content). Strong command of written English, with a natural flair for both structured and creative writing. Proven ability to explain complex ideas simply and clearly. Familiarity with SEO, content strategy, and CMS platforms. Comfortable collaborating with cross-functional teams in a fast-paced environment. What You'll Gain A key voice in shaping how Potafo communicates across platforms. Diverse writing experience—from blog articles to internal documentation. Mentorship from experienced marketers, designers, and product teams. Competitive compensation, flexible work policies, and room for career growth.
Job description: Location: Calicut, Kerala Role: Full-time | Onsite | Overview Potafo Technologies is seeking a talented and imaginative Video Editor to join our fast-paced creative team. If you love transforming raw footage into compelling stories that engage audiences, this is the role for you! You’ll play a key part in shaping the visual voice of our brand and bringing our creative vision to life across multiple platforms. What You’ll Do Edit and assemble raw footage into polished, visually stunning videos that tell a compelling story. Collaborate with designers, marketers, and content creators to understand project goals and translate them into engaging visuals. Ensure every video aligns with Potafo Technologies’ brand identity and creative standards. Integrate music, dialogue, graphics, and special effects to elevate video quality. Stay ahead of trends and experiment with new techniques to keep our content fresh and innovative. What We’re Looking For Proven experience as a video editor with a strong, diverse portfolio. Proficiency in editing software such as Adobe Premiere Pro, DaVinci Resolve, After Effects , or equivalent tools. Strong sense of visual storytelling, pacing, and cinematic techniques. Keen attention to detail and ability to deliver high-quality work under deadlines. Excellent communication and collaboration skills for working within a creative team. What Awaits You at Potafo Competitive salary and benefits. Dynamic, fast-paced, and creative work environment. A supportive team that encourages experimentation and growth. Opportunities for professional development and career progression in the creative field.
Job description: Location:Calicut, Kerala Role:Full-time | Onsite | Overview Potafo Technologies is seeking atalented and imaginative Video Editorto join our fast-paced creative team. If you love transforming raw footage into compelling stories that engage audiences, this is the role for you! You'll play a key part in shaping the visual voice of our brand and bringing our creative vision to life across multiple platforms. What You'll Do Edit and assemble raw footage into polished, visually stunning videos that tell a compelling story. Collaborate with designers, marketers, and content creators to understand project goals and translate them into engaging visuals. Ensure every video aligns with Potafo Technologies brand identity and creative standards. Integrate music, dialogue, graphics, and special effects to elevate video quality. Stay ahead of trends and experiment with new techniques to keep our content fresh and innovative. What We're Looking For Proven experience as a video editor with a strong, diverse portfolio. Proficiency in editing software such as Adobe Premiere Pro, DaVinci Resolve, After Effects , or equivalent tools. Strong sense of visual storytelling, pacing, and cinematic techniques. Keen attention to detail and ability to deliver high-quality work under deadlines. Excellent communication and collaboration skills for working within a creative team. What Awaits You at Potafo Competitive salary and benefits. Dynamic, fast-paced, and creative work environment. A supportive team that encourages experimentation and growth. Opportunities for professional development and career progression in the creative field.
Position: Content Writer Location: Calicut (Onsite) Job Type: Full-time, Permanent About the Role Potafo Technologies is looking for a skilled and versatile Content Writer to join our growing team. This role requires a balance of technical clarity and creative storytelling. As our in-house writer, you will be responsible for producing high-quality content that educates, informs, and engages audiences across multiple platforms. Key Responsibilities Research, write, and edit accurate and engaging content across formats, including: Website and landing page copy Product overviews and feature explainers Educational blogs and thought leadership articles Internal guides, documentation, and process notes Social media captions and short-form content Ensure all content aligns with Potafo's brand voice and strategic goals. Collaborate with designers, product managers, and marketers to co-create visual and written assets. Apply SEO and keyword strategies to optimize content for digital reach. Edit and proofread for grammar, clarity, tone, and consistency. Stay up to date on industry trends and competitor content. Ideal Candidate Profile Bachelor’s degree in English, Journalism, Communications, Marketing, or a related field. 1–3 years of professional writing experience (preferably both technical and digital). Strong command of English with the ability to explain complex ideas simply. Familiarity with SEO, content strategy, and CMS platforms. Comfortable working in a collaborative, fast-paced environment. What We Offer A key role in shaping Potafo’s communication across platforms. Opportunities to work on diverse content projects. Mentorship from experienced marketers, designers, and product teams. Competitive compensation Room for professional growth. If you’re passionate about crafting content that makes an impact, we’d love to hear from you.