Portuguese Language Expert(C1/C2 Certification/MA Portuguese)

Job Description

A brief about the role: _* *About Line of Business: GFIC *Global Finance Information Center is the Line of Business which is the Captive division of Oracle which takes care of the Entire Order to Cash function for Oracle Hardware and Software products. There are many processes with GFIC OA (Order Administration), PA (Project Accounting), AR (Accounts Receivables), AP (Accounts Payable), CDM (Customer Data Management), Stock, Collections and many other Sub processes ** *Understanding on Order to Cash * 1)Contract Management – This Team helps in Signing up Legal Agreements with the Customer post the customer agreeing to Buy product from Oracle 2)Customer Agreements – This team helps in Creating Customer details and records and Reporting / Non Revenue Orders 3)OA (Order Administration) – This Books the Order of the Customer 4)AR – This Team raises the Invoices and send them to the customer 5)Collections – This Team follows-up on the invoices and get the payment from the customer ** Location : Bangalore Position: Portuguese Language Expert _Responsibility_– •Comprehends and interprets documents or clauses written in foreign language. •Verifies key aspects of input for a request; reviews and updates into the system e.g. customer, payment, product details etc. •Ensures timely and accurate transaction processing/ order booking. •Adheres to all compliance guidelines laid down as per standard procedures •Handles and closes escalations on process related issues •Effectively communicates in foreign language with Global request submitter. Is able to troubleshoot and translate foreign language to facilitate clarification and resolve issues pertaining to the request submitted •Is able to generate reports from the application/manual trackers and consolidate the same •Analyzes errors and is able to come up with improvement suggestions _Qualification_- Graduate (any stream) _Mandatory/Essential Skills_– •Should be a _Spanish language specialist. •Should have fluency in English. •Good communication and comprehension skills. •Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point etc. •Good quantitative and analytical skills •Should be focused and have an eye for detail •Open to new learning and willing to work in other processes too •Should be a team player with good interpersonal skills •Should be able to multi task •Should be adaptable to change. •Flexibility to work in any shift to meet global business requirements. Mandatory: i. Willing to work on shifts. *iii. Good reading,writing and spoken language skills.*