Key Responsibilities: · Actively monitor and manage the brand’s presence across digital platforms, including social media, review sites, forums, and other online channels. · Identify, categorize, and respond to all types of brand mentions—positive, neutral, or negative—with appropriate tone and messaging. · Craft thoughtful and engaging responses to public comments, direct messages (DMs), and other online interactions, in coordination with internal teams. · Maintain consistency in brand voice and tone across all communications, in line with established brand guidelines. · Address customer concerns with empathy and professionalism, aiming to turn negative experiences into positive ones through timely resolution. · Collaborate with internal departments such as marketing, customer support, and product teams to ensure effective issue resolution and information flow. · Proactively flag and manage potential crisis situations that could affect the brand’s reputation, leading early communication efforts as needed. · Analyze online sentiment and recurring feedback to uncover patterns, areas of concern, and opportunities for improvement. · Generate and present regular ORM reports highlighting sentiment trends, issue categories, and resolution timelines. · Offer actionable insights to internal stakeholders based on public feedback and customer perception. · Conduct periodic audits of the brand’s online reputation and propose strategic interventions to enhance brand equity. · Develop and implement proactive ORM practices and processes to minimize reputational risks. Required Skills: · Excellent communication skills—both written and verbal—in Hindi and English. · Strong analytical and reporting capabilities; ability to derive insights from online data and sentiment trends. · Ability to manage multiple tasks while collaborating effectively across teams and departments. · Skilled in creating clear, brand-appropriate communication and professional presentations. · Detail-oriented with a proactive and customer-first approach to problem-solving. Education & Experience: · Bachelor's degree in English, Marketing, Communications, or a related field. · 1–2 years of hands-on experience in ORM, community management, or digital communication roles. · Working knowledge of key platforms: X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, Quora, and relevant ORM tools. · Ability to work in fast-paced environments while maintaining high quality and accountability. · Certifications in Digital Marketing, SEO, Social Media Management, or ORM are an added advantage. Location: Corporate Office , Dwarka , Delhi Working : 6 days a week with every 2nd Saturday off Job Type: Full-time Pay: ₹25,000.00 - ₹37,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 03/07/2025
Key Responsibilities: · Actively monitor and manage the brand’s presence across digital platforms, including social media, review sites, forums, and other online channels. · Identify, categorize, and respond to all types of brand mentions—positive, neutral, or negative—with appropriate tone and messaging. · Craft thoughtful and engaging responses to public comments, direct messages (DMs), and other online interactions, in coordination with internal teams. · Maintain consistency in brand voice and tone across all communications, in line with established brand guidelines. · Address customer concerns with empathy and professionalism, aiming to turn negative experiences into positive ones through timely resolution. · Collaborate with internal departments such as marketing, customer support, and product teams to ensure effective issue resolution and information flow. · Proactively flag and manage potential crisis situations that could affect the brand’s reputation, leading early communication efforts as needed. · Analyze online sentiment and recurring feedback to uncover patterns, areas of concern, and opportunities for improvement. · Generate and present regular ORM reports highlighting sentiment trends, issue categories, and resolution timelines. · Offer actionable insights to internal stakeholders based on public feedback and customer perception. · Conduct periodic audits of the brand’s online reputation and propose strategic interventions to enhance brand equity. · Develop and implement proactive ORM practices and processes to minimize reputational risks. Required Skills: · Excellent communication skills—both written and verbal—in Hindi and English. · Strong analytical and reporting capabilities; ability to derive insights from online data and sentiment trends. · Ability to manage multiple tasks while collaborating effectively across teams and departments. · Skilled in creating clear, brand-appropriate communication and professional presentations. · Detail-oriented with a proactive and customer-first approach to problem-solving. Education & Experience: · Bachelor's degree in English, Marketing, Communications, or a related field. · 1–2 years of hands-on experience in ORM, community management, or digital communication roles. · Working knowledge of key platforms: X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, Quora, and relevant ORM tools. · Ability to work in fast-paced environments while maintaining high quality and accountability. · Certifications in Digital Marketing, SEO, Social Media Management, or ORM are an added advantage. Location: Corporate Office , Dwarka , Delhi Working : 6 days a week with every 2nd Saturday off Job Type: Full-time Pay: ₹25,000.00 - ₹37,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 03/07/2025