Job Overview: The Customer Service Executive will act as the first point of contact for customers, handling service requests, breakdown complaints, and maintenance coordination for elevators. The role requires strong communication, problem-solving abilities, and an understanding of elevator service operations to ensure seamless customer experiences and high satisfaction. Key Responsibilities: 1. Customer Interaction & Query Resolution Handle all incoming calls, emails, and service requests related to breakdowns, maintenance, and complaints. Provide customers with accurate information regarding service schedules, AMC terms, and warranty coverage. Address and resolve customer issues or escalate complex cases to the service team. 2. Service Coordination Log all complaints and service requests into the system (CRM/ERP) with accurate details. Assign service technicians for breakdown calls and monitor completion timelines. Follow up with the service team to ensure prompt resolution and keep the customer updated. 3. AMC & Contract Support Track AMC contracts and renewal schedules, sending timely reminders to clients. Assist the sales/service team with AMC proposals and follow-ups. 4. Documentation & Reporting Maintain a daily log of calls, complaints, and resolutions. Generate weekly/monthly service performance reports. Keep a record of customer feedback and service quality. 5. Customer Relationship Management Build positive relationships with clients to ensure high levels of customer satisfaction. Conduct courtesy calls post-service completion to ensure service quality and gather feedback. Key Skills & Competencies: Communication Skills: Excellent verbal and written English & Hindi communication. Technical Awareness: Basic understanding of elevators, common issues, and service processes. Problem-Solving: Ability to handle irate customers and provide calm, solution-oriented responses. Computer Proficiency: MS Office (Word, Excel), email drafting, and basic CRM tools. Time Management: Ability to prioritize service calls and manage technician schedules efficiently. Qualifications & Experience: Graduate in any stream (preferably with a background in customer service or office administration). 2-4 years of experience in a similar role (experience in the elevator/escalator industry is an advantage). English medium schooling preferred for better communication and documentation skills. Key Performance Indicators (KPIs): Average response time to service calls. Customer satisfaction ratings (feedback score). Number of escalations resolved without delay. AMC renewal and service follow-up efficiency. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person
Job Overview: The Customer Service Executive will act as the first point of contact for customers, handling service requests, breakdown complaints, and maintenance coordination for elevators. The role requires strong communication, problem-solving abilities, and an understanding of elevator service operations to ensure seamless customer experiences and high satisfaction. Key Responsibilities: 1. Customer Interaction & Query Resolution Handle all incoming calls, emails, and service requests related to breakdowns, maintenance, and complaints. Provide customers with accurate information regarding service schedules, AMC terms, and warranty coverage. Address and resolve customer issues or escalate complex cases to the service team. 2. Service Coordination Log all complaints and service requests into the system (CRM/ERP) with accurate details. Assign service technicians for breakdown calls and monitor completion timelines. Follow up with the service team to ensure prompt resolution and keep the customer updated. 3. AMC & Contract Support Track AMC contracts and renewal schedules, sending timely reminders to clients. Assist the sales/service team with AMC proposals and follow-ups. 4. Documentation & Reporting Maintain a daily log of calls, complaints, and resolutions. Generate weekly/monthly service performance reports. Keep a record of customer feedback and service quality. 5. Customer Relationship Management Build positive relationships with clients to ensure high levels of customer satisfaction. Conduct courtesy calls post-service completion to ensure service quality and gather feedback. Key Skills & Competencies: Communication Skills: Excellent verbal and written English & Hindi communication. Technical Awareness: Basic understanding of elevators, common issues, and service processes. Problem-Solving: Ability to handle irate customers and provide calm, solution-oriented responses. Computer Proficiency: MS Office (Word, Excel), email drafting, and basic CRM tools. Time Management: Ability to prioritize service calls and manage technician schedules efficiently. Qualifications & Experience: Graduate in any stream (preferably with a background in customer service or office administration). 2-4 years of experience in a similar role (experience in the elevator/escalator industry is an advantage). English medium schooling preferred for better communication and documentation skills. Key Performance Indicators (KPIs): Average response time to service calls. Customer satisfaction ratings (feedback score). Number of escalations resolved without delay. AMC renewal and service follow-up efficiency. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person
Job Summary: We are seeking a skilled and dedicated Service Technician/Engineer to handle the installation, maintenance, troubleshooting, and repair of elevators and lift systems. The ideal candidate should have strong technical knowledge, a problem-solving attitude, and a customer-centric approach. Key Responsibilities: Perform routine preventive maintenance and repairs of elevators/escalators/lift systems as per company standards. Attend breakdown calls and resolve technical faults efficiently to minimize downtime. Handle installation supervision or adjustments as required during commissioning or modernization projects. Conduct safety checks and inspections to ensure systems are operating correctly and in compliance with safety norms. Maintain accurate service logs , daily reports, and documentation of work carried out. Educate customers on proper use and minor maintenance of the equipment. Escalate unresolved issues to senior engineers or technical heads for support. Ensure inventory control of spare parts and tools. Maintain high standards of customer service and ensure client satisfaction. Adhere to safety protocols and company guidelines during all site visits. Qualifications & Experience: ITI / Diploma in Electrical, Mechanical, or Electronics Engineering. 1–3 years of experience in elevator service, installation, or maintenance preferred. (Freshers with strong aptitude may be considered.) Valid driving license (preferred for field travel). Familiarity with lift control systems , electrical wiring, mechanical assemblies, and safety devices. Key Skills: Strong troubleshooting and analytical skills. Good communication and interpersonal abilities. Ability to work independently and manage time effectively. Willingness to travel and work flexible hours including emergencies. Basic understanding of safety norms , tools usage , and electrical/mechanical systems . Work Conditions: Field-based role with daily travel to client sites. Involve working in shafts, machine rooms, and confined spaces. Occasional outstation travel based on service zone allocation. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
Job Summary: We are seeking a skilled and dedicated Service Technician/Engineer to handle the installation, maintenance, troubleshooting, and repair of elevators and lift systems. The ideal candidate should have strong technical knowledge, a problem-solving attitude, and a customer-centric approach. Key Responsibilities: Perform routine preventive maintenance and repairs of elevators/escalators/lift systems as per company standards. Attend breakdown calls and resolve technical faults efficiently to minimize downtime. Handle installation supervision or adjustments as required during commissioning or modernization projects. Conduct safety checks and inspections to ensure systems are operating correctly and in compliance with safety norms. Maintain accurate service logs , daily reports, and documentation of work carried out. Educate customers on proper use and minor maintenance of the equipment. Escalate unresolved issues to senior engineers or technical heads for support. Ensure inventory control of spare parts and tools. Maintain high standards of customer service and ensure client satisfaction. Adhere to safety protocols and company guidelines during all site visits. Qualifications & Experience: ITI / Diploma in Electrical, Mechanical, or Electronics Engineering. 1–3 years of experience in elevator service, installation, or maintenance preferred. (Freshers with strong aptitude may be considered.) Valid driving license (preferred for field travel). Familiarity with lift control systems , electrical wiring, mechanical assemblies, and safety devices. Key Skills: Strong troubleshooting and analytical skills. Good communication and interpersonal abilities. Ability to work independently and manage time effectively. Willingness to travel and work flexible hours including emergencies. Basic understanding of safety norms , tools usage , and electrical/mechanical systems . Work Conditions: Field-based role with daily travel to client sites. Involve working in shafts, machine rooms, and confined spaces. Occasional outstation travel based on service zone allocation. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
Job Title: Executive Assistant to Managing Director Location: Rithala Head Office, Rohini Company: Polo Elevators India Pvt. Ltd. About Us: Polo Elevators India Pvt. Ltd., a leading name in luxury and smart elevator solutions, is committed to delivering excellence in design, performance, and service. With our brand tagline “Lifting India the Smarter Way,” we take pride in creating inspiring vertical mobility experiences. Job Description We are seeking a highly organized and proactive Executive Assistant to support our Managing Director (MD) in day-to-day operations. The role demands a professional with strong communication, multitasking, and organizational skills who can manage confidential matters with discretion. Key Responsibilities: Provide comprehensive administrative and executive support to the MD. Manage and coordinate the MD’s calendar, appointments, travel, and meetings. Draft, review, and manage correspondence, reports, and presentations. Maintain strict confidentiality of sensitive information. Coordinate with internal teams, clients, and external stakeholders on behalf of the MD. Prepare minutes of meetings and ensure timely follow-up on action points. Assist in business documentation, proposals, and presentations as required. Handle phone calls, emails, and communication with professionalism and efficiency. Ensure smooth functioning of the MD’s office and support in strategic planning tasks. Qualifications & Requirements: Minimum Qualification: Graduate in any discipline. Excellent verbal and written communication skills in English & Hindi. Secretarial/Executive Assistant certification from a reputed institute will be an added advantage. Strong organizational skills with attention to detail. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Ability to multitask, prioritize, and work under pressure. Professional demeanor, discretion, and integrity. Minimum 2–4 years of experience in a similar role preferred. What We Offer: A dynamic and professional work environment. Opportunity to work closely with senior leadership. Growth-oriented career path. Competitive salary and benefits. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Secretarial work: 1 year (Preferred) Language: English (Preferred) Location: Rithala, Delhi, Delhi (Preferred) Work Location: In person
We are looking for a female candidate who shall be a proactive and well-organized Office Coordinator to support day-to-day office operations and assist the management in coordination, communication, and administrative tasks. This role requires good communication skills, a positive attitude, and willingness to learn and grow. Key ResponsibilitiesCoordination & Management Support Coordinate daily schedules, meetings, and follow-ups for the management Assist in handling calls, emails, WhatsApp and basic correspondence Maintain reminders, task follow-ups, and internal coordination Support the Director in routine administrative and coordination work Prepare basic drafts, messages, and documents as instructed Office Administration Maintain office records, files, and documentation (physical & digital) Coordinate with internal departments for timely updates and information Assist in vendor coordination and basic follow-ups Help in preparing reports, trackers, and MIS sheets Ensure smooth day-to-day office functioning Communication & Support Act as a point of coordination between management, staff, and external parties Handle visitors and phone calls professionally Ensure timely sharing of information across teams Support HR-related coordination such as interviews, joining formalities, etc. (basic level) Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
We are looking for a female candidate who shall be a proactive and well-organized Office Coordinator to support day-to-day office operations and assist the management in coordination, communication, and administrative tasks. This role requires good communication skills, a positive attitude, and willingness to learn and grow. Key ResponsibilitiesCoordination & Management Support Coordinate daily schedules, meetings, and follow-ups for the management Assist in handling calls, emails, WhatsApp and basic correspondence Maintain reminders, task follow-ups, and internal coordination Support the Director in routine administrative and coordination work Prepare basic drafts, messages, and documents as instructed Office Administration Maintain office records, files, and documentation (physical & digital) Coordinate with internal departments for timely updates and information Assist in vendor coordination and basic follow-ups Help in preparing reports, trackers, and MIS sheets Ensure smooth day-to-day office functioning Communication & Support Act as a point of coordination between management, staff, and external parties Handle visitors and phone calls professionally Ensure timely sharing of information across teams Support HR-related coordination such as interviews, joining formalities, etc. (basic level) Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person