Policy Manager

Role:

Experience:

Essential Skills:

Location:

We are looking for a leader who can define and establish roles, responsibilities, and operating practices for these functions. The successful candidate must possess in-depth knowledge of mapping technologies and autonomous driving ecosystems, along with proven expertise in instructional design and facilitation.

This role focused on building structure, governance, and ways of working, and does not necessarily require deep hands-on domain expertise.

Key Responsibilities

Define the policy vision and roadmap:

Establish a policy governance framework:

Regularly review and update policies based on:

• Operational performance data:

  Analyze production metrics to identify policy gaps or areas where efficiency can be improved without affecting quality.

• Quality audit findings:

  Incorporate insights from quality findings to correct deviations and improve the outputs.

• Client feedback and escalations:

  Directly address customer feedback by refining guidelines to meet specific requirements and resolve recurring issues.

• Technology changes:

  Adapt to advancements in e-learning, semi-automation, and platforms to ensure policies support modern technical capabilities.

• Regulatory or compliance updates:

  Stay current with legal obligations and internal governance standards to mitigate risk and maintain high levels of trust.

Ensure policies translate effectively into day-to-day operations:

Define and enforce quality standards for outputs:

Identify operational, compliance, and delivery risks:

Act as the policy interface between various functional areas to ensure organizational alignment:

• Legal and Compliance: Collaborate to identify and mitigate non-compliance risks while adhering to internal governance standards and applicable laws.
• Product and Engineering: Advocate for policy-driven automation, such as rule-based validations and semi-assisted quality checks within mapping tools.
• Lead structured policy change rollouts through comprehensive strategic deployment plans, including:
• Impact assessment: Evaluate the efficacy and potential impact of proposed policy changes on existing workflows.
• Stakeholder sign-off: Engage with senior management and partners to build consensus and ensure policies are widely accepted.
• Communication plans: Utilize formal channels, written documentation, and presentations to facilitate complete adoption.
• Ensure policy updates are standardized in format, clearly documented, easily accessible in a centralized repository, and properly communicated to all operational layers.
• Partner with Training and L&D teams to convert complex policies into training material, create role-based awareness programs, and ensure onboarding reflects the latest versions.
• Define and monitor robust KPIs to measure policy effectiveness, including quality defect rates, policy deviation frequency, audit compliance scores, and rework trends.
• Drive a leadership culture that views policy as an enabler rather than a control, mentoring specialists and using analytics for refinement rather than punitive enforcement.