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PLSQL

PLSQL

Virtusa

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 weeks ago| Platform:

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry Show more Show less

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Virtusa

www.virtusa.com

Information Technology and Services

Southborough

20,000+ Employees

3452 Jobs

Key People

Kris Canekeratne

Chairman and CEO
Sanjay Singh

President and COO
Jaswinder Kaur

Chief Financial Officer
Ali A. J. S.

Chief Technology Officer

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