Job Title: Customer Service Manager / Customer Success Executive Company Overview: PIXKART is an EdTech company dedicated to making piano learning simple, affordable, and accessible to everyone. We provide structured online piano courses that help learners master the instrument step-by-step along with free weekly YouTube tutorials to support music lovers worldwide. Our mission is to educate and empower music enthusiasts through a cost-efficient, no-fluff approach that makes learning enjoyable and practical. Job Role & Responsibilities: As a Customer Service / Success Executive , your primary responsibility will be to ensure an excellent experience for our enrolled learners after they join the course. Your key duties include: Handling learner queries via WhatsApp, phone calls, and chat . Assisting students with login issues, course access, or progress-related guidance . Maintaining regular communication to ensure learners are satisfied and supported throughout their journey. Performing basic backend and portal updates , and handling stationery or documentation tasks when required. Providing polite, professional, and efficient communication at all times. Preferred Candidate Profile: Were looking for someone who: Has strong communication skills in English and Hindi (Gujarati is a plus). Is patient, empathetic, and solution-oriented when dealing with customers. Has a basic understanding of computers, WhatsApp Web, and Excel/Google Sheets . Can manage multiple learners and ensure their satisfaction with timely responses. Is self-motivated , organized, and has a positive attitude toward helping others. Prior experience in customer service, telecalling, or EdTech will be an added advantage. Work Type: Full-time Location: Surat (VIP Road, Vesu) Salary: 15,000-20,000
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