883 Phone Banking Jobs - Page 15

Payroll-Bank Des-Customer Serivce Process-Inbound Salary-3.5 Lakh Graduate Fresher Candidate with BPO Exp/Banking RM can also apply Location-Thane/Andheri Can apply branch banking after 2 yrs all banking facilities Call 7738521154 Harpreet Required Candidate profile 1. Outbound calling and converting lead into sales. 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving weekly, monthly, target.

Des-Online Activation Desk Executive Payroll-Third Largest Broking Co Location-Airoli Salary-upto 21k Graduate Fresher with good com skills Fixed sun off Fixed Day shift call 7738521154 Harpreet email-hyflyhr9@gmail.com www.hyfly.in Free Placement Required Candidate profile Need to call new to bank customer help them activate service welcome calling and giving all the information related to new demat account cross selling and do activation of Digital broking account

Designation:Customer Service - Inbound Payroll-No 1 BANK Payroll Job Location-Mumbai/Pune/Thane/Belapur Process-Inbound Salary-12k to 17K Net+Incentives Day Shift 5 DAYS WORKING Work From Office Call 8169642494 Yogesh www.hyfly.in Required Candidate profile We are looking for experienced as well as Freshers. Rotational Shifts Good communication skills in English , Hindi Any one of these regional language Oriya/Bengali/Gujarati/Malayalam/Assamese/Marathi Perks and benefits Medical Allowance + Performance based Incentives

Designation:Customer Service - Inbound Payroll-No 1 BANK Payroll Job Location-Mumbai/Vashi/Thane Process-Inbound Salary-13k to 17K Net+Incentives Day Shift 5 DAYS WORKING Work From Office Call 9773553319 Simran email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile 1. Inbound Customer service profile 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. GRADUATES FRESHER AND EXP BOTH CAN APPLY Perks and benefits Medical Allowance + Performance based Incentives

Domestic Customer Service (Voice Process) Location: Gurgaon Shift: Day Shift | 6 Days Working Salary: Up to 30k CTC Eligibility: Freshers & Experienced both welcome Requirement: Above Average Communication Skills (English & Hindi) Anshuk-9942180221 Required Candidate profile Any Graduate/ UG Fresher and Experience Excellent communication in English and Hindi Work from Office DAY Shift 6Days Working Location- Gurgaon Perks and benefits Day shift IJP Unlimited incentive

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Candidate Should Have Good Communication Skills Must Have Minimum 1 Year Sales Experience Insurance / Banking / BFSI Sales Experience Will be Advantage Interested Candidates Can Call @HR JYOTI-9266056478 Or Email - jyoti@nextvisionbs.com

urgent Vacancy Tele sales Fresher/Exp Candidate Job Type : On Payroll Min :- 1-3 Year Exp In Banking , Casa sales, Tele sales ,Credit Card sales, Any sales exp Fresher Also Apply Ctc :- 1.8 Lpa to 2.5 Lpa Contact Person :- Hr Prajakta 9325687615 Required Candidate profile Fresher Also Apply Banking sales, Casa sales, Credit Card Sales, Any Tele sales exp , Any sales, Life insurance, Insurance, Demit Account exp

urgent Vacancy Tele sales Fresher/Exp Candidate Job Type : On Payroll Min :- 1-3 Year Exp In Banking , Casa sales, Tele sales ,Credit Card sales, Any sales exp Fresher Also Apply Ctc :- 1.8 Lpa to 2.5 Lpa Contact Person :- Hr Prajakta 9325687615 Required Candidate profile Fresher Also Apply Banking sales, Casa sales, Credit Card Sales, Any Tele sales exp , Any sales, Life insurance, Insurance, Demit Account exp

We are hiring for Froud Analyst 6 month experience is compulsory in banking 5 days working 2 rotational week off salary ;- 29k in hand + incentives HR Arti 9522754537

Hiring for Am*x Credit Card Support- Dayshifts Roles & Responsibilities: *Join Domestic Credit Card Support *Resolve queries & upsell premium products *Voice process | Day shifts | WFO *Step into a trusted global financial brand! Required Candidate profile Eligibility: 1. Need Candidates with excellent comm. skills. 2. Comfortable with WFO. 3. Grad/UG both can apply Salary- upto 27K CTC + Lucrative Incentives HR Shila - 9311974917 (Call/WhatsApp)

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

Hiring Freshers & Experience candidates Salary 12k to 14k Inhand Location: Chennai/ Hyderabad Graduation- Not Mandatory 6 Days Working Languages: Good English & Tamil/ Kannada/ Malayalam/ Hindi Call Sameera 9403893923 For More Info . .

Opening for Freshers and Experience candidates in BPO Domain. English + Hindi/ Tamil/ Malayalam is required. Customer Support- Voice Process. Salary 12-14k Take-home Immediate joining Rotational week off -Call Sameera 9403893923 For More Info . . Required Candidate profile Language- English + Tamil or Hindi or Malayalam Graduation not Mandatory. Customer Support - Mail / Chat / Non voice / Call center / BPO Back office

Greetings from Teamware Solutions!! We are hiring for Top Banking Client Role: Relationship Officer (Credit card) Location: Remote Exp: 1-5 Years Notice Period: Immediate joiners preferred Apply to saikeertana.r@twsol.com with your updated resume Job Objective: To achieve the monthly KPIs assigned in alignment with the campaign/product objectives To drive productivity, efficiency and conversion ratios from the calling database provided To ensure complete and accurate information is provided to the customer & zero mis-selling To ensure appropriate follow-up with customers and maintain persistence To consistently attend daily huddle and maintain adequate levels of communication with TL/Managers To self-monitor conversion and revenue generated to strategize better

We are Hiring for Voice process !! Qualification : Grad ( Min 6m exp in banking ) Location:Blore, salary upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @9606521172 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

POSITION DESCRIPTION JOB TITLE Officer-Outbound Phone Banking GRADE DM-I DEPARTMENT Phone Banking LOCATION HO/RO SUB-DEPARTMENT TYPE OF POSITION Full-time REPORTS TO Team Leader - Phone Banking REPORTING INTO NA ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZENON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads/referrals for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to dial 100 to 150 calls per day Responsible for follow up and conversion of leads Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Consult customers on right products basis their financial needs Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and defined metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls/leads are tagged/captured accurately in CRM/LMS/Excel Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Adapting to changing business requirements Competencies Banks Product Knowledge Sales and Influencing Skills Awareness of Banking regulations Flexible to work in rotational shifts Flexible to work in different LOBs within Phone Banking KEY INTERACTIONS INTERNALEXTERNAL Operations team Branch team Products team Service Quality Deliverables team NTB/ETB Customers Referrals Prepared by: Shiv K CDate: 27-03-2024Reviewed by: Manamohan ASDate: 27 - 03-2024Last updated by: TM Team Date: 02-04-2024

Hiring for Malayalam Customer Support / Customer Service for Indore, Chennai, Hyderabad Location Must be 10+2 Pass. Day shift, 6 Days working, Contact- Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 20,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

Job Profile : Front desk Officer, banking operations, Customer Service officer, internet banking, ,Documentation Officer, Business Developing Executive,Acqsution Manager, personal banker, for freshers/ experience both can apply...

Role & responsibilities We have huge openings for Banking /Insurance sectors for Hyderabad Location Looking for fresher with Graduation also consider Any voice experience without Graduations also consider salary for freshers 15 CTC and exp 20 CTC for one year experience in voice salary is 3 LPA Hindi and English is mandatory for this role Interested candidates can share your profiles to "giri.axishyd@gmail.com" and call 8184992829 and whatsapp call 8367538772 Interested candidates can whatsapp your profile to 8184992829 Preferred candidate profile Looking for any voice BPO exp process or freshers also fine for freshers Hindi and English is mandatory Perks and benefits Day shift 2 ways CAB available 2nd and 4th saturday will be off

**Please read the below JD the same is for Phone Banking Inbound Customer Service process** Job Location and Interview Location: Axis House-Sector 128-Noida We are hiring for AM and Officer level only. Please find JD below. We are looking at Graduates with excellent English-speaking skills and immediate joiners are preferred. Note : We have 5 days working with rotational shifts and rotational week - offs No night shift for females ( any 9hr shift between 8am to 9 pm) No transportation facility provided. About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate freshers and experienced candidates from a recognized institution 2- 5 years of relevant experience is an added advantage Age Limit 35yrs Interested candidates email their resumes on pooja.somanathan@axisbank.com

POSITION DESCRIPTION JOB TITLE Officer-Outbound Phone Banking GRADE DM-I DEPARTMENT Phone Banking LOCATION HO/RO SUB-DEPARTMENT TYPE OF POSITION Full-time REPORTS TO Team Leader - Phone Banking REPORTING INTO NA ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZENON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads/referrals for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to dial 100 to 150 calls per day Responsible for follow up and conversion of leads Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Consult customers on right products basis their financial needs Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and defined metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls/leads are tagged/captured accurately in CRM/LMS/Excel Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Adapting to changing business requirements Competencies Banks Product Knowledge Sales and Influencing Skills Awareness of Banking regulations Flexible to work in rotational shifts Flexible to work in different LOBs within Phone Banking KEY INTERACTIONS INTERNALEXTERNAL Operations team Branch team Products team Service Quality Deliverables team NTB/ETB Customers Referrals Prepared by: Shiv K CDate: 27-03-2024Reviewed by: Manamohan ASDate: 27 - 03-2024Last updated by: TM Team Date: 02-04-2024

TALIC_NonTerm Insurance Sales process Fresher with excellent communication Any BPO experience required with average communication will go Fixed Day Shift 1 Rotational off Salary:- 15k to 20k INH Required Candidate profile Min HSC 15,000 to 25,000 in hand (Salary will be closed on the basis of the candidate’s skillset and previous package) More Details Call HR HR:- 9545415846

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.