To work at the Airports Of India and Deliver the best Customer service to the Passengers as a Ground Staff
Customer Service Representative / Customer Service Agent / Customer Care Executive. 2. Summary/objective Provide exceptional customer service and support, resolve customer inquiries, complaints, and issues efficiently and professionally to enhance customer satisfaction and build lasting relationships with clients. 3. Key responsibilities and duties Handle inquiries and provide information: Respond to customer questions via phone, email, chat, or social media. Provide accurate and complete information about products, services, pricing, and company policies. Guide customers through processes like ordering, returns, or troubleshooting basic issues. Resolve issues and complaints: Listen actively to customer concerns and identify the root cause of problems. Offer appropriate solutions and alternatives, escalating complex issues to relevant internal teams when necessary. Follow up with customers to ensure satisfaction and confirm problem resolution. Process orders, transactions, and manage accounts: Process orders, returns, and exchanges efficiently. Assist with payments and address billing concerns. Maintain accurate records of customer interactions and transactions in a CRM system. Build relationships and foster loyalty: Interact with customers in a friendly, empathetic, and professional manner to build rapport and trust. Identify customer needs and suggest solutions that enhance their experience. Actively listen and demonstrate empathy towards customer emotions, even in challenging situations. Maintain knowledge and improve processes: Stay updated on product knowledge, company policies, and best practices in customer service. Identify opportunities to improve customer service processes and provide feedback to management. Contribute to developing customer support materials and knowledge bases.