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Technical Support Engineer - Google TTEC Digital

7.0 - 9.0 years

0 Lacs

hyderabad, telangana, india

On-site

TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer. Requirements 7+ years of experience as a Technical Lead in Customer Service Technology 3+ years of experience supporting Google CCAI Dialogflow Good knowledge of GCP CCAI service 1+ year experience with Agent Assist Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.) Experience in supporting user-centric conversation experiences involving chat, text, or voice strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text Sound knowledge of cloud platforms (GCP required, AWS or Azure) Integ...

Posted 1 week ago

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