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Quality Analyst Chargeback Gurus

2.0 - 6.0 years

1 - 6 Lacs

chennai

Work from Office

Role & responsibilities To be well versed with representment services subject knowledge, systems knowledge -access to various portals and applications. To keep abreast of Process/Client updates. To do sampling based on the case counts and case levels and analyze the disputes fairly. To calibrate the cases and categorize errors into respective filters Critical errors / major and minor errors based on the severities. Identify gaps and do root cause analysis. To gather data and analyze trends or patterns affecting quality and have periodic reviews periodically with teams / TL and managers. To assess the risks involved and proactively drive quality targets to improve performance and process cont...

Posted 1 day ago

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