Lead and supervise the Export Pricing team to ensure accuracy and timeliness in delivery rate. ? Maintain and provide daily pricing to the Sales team and/or directly to customers. ? Send all Freight rate inquiries to designated Steam Ship Liners (SSL) / AIR & LCL Co-loaders. ? Receive and Maintain rates every month as per the Service contract with SSL and strategically plan and participate in service contract negotiations. ? Share the Rate Sheet with the Sales team and Management. ? Follow-ups and timely feedback from the Sales team and customers to understand their needs on shipment. ? Ensure timely retrieval, quotation, negotiation, and filing of rates for internal and external customers and timely handling of bid/tender completion deadlines. ? Securing market rates through internal data or at times external carrier feedback. ? Source and validate market rates through internal data or carrier feedback. ? Support RFQs, tenders, and customer-specific pricing proposals. ? Provide leadership, guidance, and training to the Export team, fostering a collaborative and high-performance work environment. ? Regular report to Director on operational performance and improvements ? Maintain a high level of customer satisfaction through consistent service and issue resolution. ? Identify new business opportunities and collaborate with the sales team to expand client base. ? Manage a team allocate resources, set KPIs, monitor performance, and provide training

Processorders with accuracyand timeliness. Respondto customersregardingenquiriesand deliveryoforders through Emails and Phone calls. Prepare Quotation and Proforma invoice on the request of Customer andSalesperson. Arrange sample as perrequirementofcustomers. Maintainsalesreport in excel on day to day basis. Coordinatewith BillingDepartmentregardinginvoicerelated matter. Coordinate with financedepartmentforpaymentrelated queries and debit/creditnote. LR&Dispatch followupwith Logistic Department&Transport Send dispatch detailsto customer. Followup with customerforpayment Give after-salessupportwhen requested Provide all possiblesupportto thesalesteam and customers during thesalesprocess.

Pre-Post Shipment Export &Import Documentation ؠPreparations of shipment documents in SAP for submission in the bank for negotiation. ؠVerifying the charter party terms & conditions for Break Bulk shipments taking approval from the clients. ؠCo-ordination with foreign buyers for payment & smooth execution of trade. lOgistics & OperatiOns: (cOntainerized & Break BUlk shipments): ؠHandling the complete logistics operation. ؠCommunicating with shipping line, forwarders, clearing agents & vessel agent for best freight rates. ؠCommunicating with the forwarders and clearing agents for smooth shipments. ؠConstant follow up and track of Inventory movement and stuffing process. ؠCoordination closely with freight forwarders, vessel agents and customs house agents for completion of necessary formalities towards Export/ Import Shipment. ؠCommunicating with the surveyors for Pre & Post Shipment Inspections & Certificates. eXpOrt incentiVes & licenses: ؠCommunicating with DGFT agent for making RoDTEP scripts. ؠCommunicating with agent for sailing of RoDTEP scripts. ؠCoordinating with CHA for receipt of drawback against Export shipment. ؠCommunication with DGFT agent for opening & closing of advance license. dataBase maintaining: ؠMaintaining records of all the Export & Import shipments. ؠMaintaining shipment tracker report on weekly basis. ؠMaintaining Export Incentive sheet additiOnal respOnsiBilities: ؠChecking Design of the Bags & Cartons in Arabic language. ؠCosting of products.