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Kotak Mahindra Bank Limited logo
CEC Team Manager - Inbound - Credit Cards-Customer Experience Center-Contact Centre Inbound Kotak Mahindra Bank Limited

8.0 - 10.0 years

0 Lacs

thane, maharashtra, india

On-site

Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets Responsible for Recruitment and People retention Drive operational excellence & Customer experience Manage and Deliver on other business metrics such as -Productivity, Quality, Staffing, etc. Liaise with Product & Business teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations. Manage Floor to monitor discipline on floor, resolve officer's queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, wor...

Posted 2 months ago

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