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People Ops Associate

2 - 4 years

0 - 3 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

hr share services EMEA HR Process knowledge

Work Mode

Hybrid

Job Type

Full Time

Job Description

Description: Responsibilities: Provide a full range of support for HR inquiries using Knowledge Base tool to ensure consistency of responses to employees Take ownership of the resolution of employees inquiries, giving guidance & solving problems at the first point of contact whenever possible Research and interpret company policies and procedures and provide education to employees where needed Follow customer concern matrix protocols and refer issues to a group of SMEs ensuring effective hand off of raised cases Log and track inquiries through to resolution using our tracking system and Workday Meet or exceed performance metrics as defined by the Service Level Agreements (SLAs) and tracking system Surpass outstanding customer service in all facets of position including responding to employee inquiries in a professional and respectful manner, understanding the sensitivity and confidentiality of issues 2-4 yr of experience HR query management Qualification- Bachelors Degree or equivalent combination of education and exp Tech Skills- NA Soft Skills- Communication, able to grasp things quickly, collaborative skills, resolving issues, Years of experience: 2-4yrs Required to work in EMEA shift Role & responsibilities Preferred candidate profile Perks and benefits

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Teamware Solutions
Teamware Solutions
www.teamwaresolutions.net

IT Services and IT Consulting

Chennai Tamilnadu

1001-5000 Employees

402 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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