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Cognizant
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PE-CX-Multi Channel Helpdesk

Posted 7 months ago. This role may no longer be accepting applications.

PE-CX-Multi Channel Helpdesk

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cognizant

0 years

Gurugram Haryana

Posted:7 months ago

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Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where youll play a crucial role in enhancing customer experience through efficient support across various channels. With rotational shifts and a work-from-office model youll leverage your technical skills in MS Excel to streamline processes and contribute to impactful advertising and marketing strategies.

Responsibilities

Provide exceptional support to customers across multiple channels ensuring their queries are resolved promptly and effectively
Utilize MS Excel to analyze data and generate reports that enhance customer service operations
Collaborate with team members to develop strategies that improve customer satisfaction and retention
Assist in the implementation of display advertising campaigns ensuring alignment with customer needs
Support email marketing initiatives by providing technical expertise and insights
Monitor and evaluate helpdesk performance metrics to identify areas for improvement
Contribute to the development of training materials and resources for helpdesk staff
Engage in continuous learning to stay updated with industry trends and best practices
Facilitate communication between departments to ensure seamless customer service delivery
Participate in team meetings to discuss progress and strategize on upcoming projects
Maintain accurate records of customer interactions and feedback for future reference
Ensure compliance with company policies and procedures in all customer interactions
Drive innovation by suggesting new tools and techniques to enhance helpdesk operations

Qualifications

Demonstrate proficiency in MS Excel for data analysis and reporting
Possess a foundational understanding of display advertising and email marketing techniques
Exhibit strong communication skills to effectively interact with customers and team members
Show adaptability to work in rotational shifts and a fast-paced environment
Display problem-solving abilities to address customer issues efficiently
Have a keen interest in learning and applying new technologies and methodologies
Demonstrate attention to detail in managing customer records and documentation.

Certifications Required

Microsoft Office Specialist: Excel Certification

Skills Required

microsoft excel microsoft office communication skills

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Work Mode

On-site

Job Type

Full Time

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PE-CX-Multi Channel Helpdesk