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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As a dynamic professional, you will be responsible for owning the PCL for the business unit, focusing on driving the acquisition of SMEs to large enterprises as paid IndiaMART members. Your key responsibilities will include: - Driving the acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. - Developing and executing the Annual Operating Plan (AOP) to cover customer growth, revenue targets, and cost optimization. - Optimizing the cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. - Designing and implementing robust customer engagement processes to drive platform usage and maximize client value. - Fostering a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions. - Collaborating with the product team to gather and analyze customer requirements, defining feature enhancements and bundled offerings aligned with market needs. - Building and leading a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships. - Devising competitive product and pricing strategies to increase customer acquisition and market penetration. - Ensuring seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales and post-sales functions. - Defining performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team. - Leading both business and support functions to ensure alignment towards shared goals and consistent delivery of service excellence. Your qualifications should include: - Experience of handling a PCL. - Hands-on experience of meeting CXOs/Owners/Promoters, making product presentations, negotiating commercial aspects, closing sales, maintaining relationships, and presenting progress reports. - Strong listening, questioning, and networking skills.,
Posted 1 day ago
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