Key Responsibilities Handling inbound and outbound calls from healthcare providers and patients Providing information and assistance on healthcare services and products Resolving customer queries and issues in a timely and efficient manner Maintaining accurate and detailed records of customer interactions Collaborating with internal teams to ensure seamless communication and coordination Utilizing MS-Word and MS-Excel to document and track customer information Continuously improving processes and procedures to enhance customer experience About Company: Trustable Solutions is a private limited company registered in Bhopal, with a goal to provide the best reliable and scalable home solutions at one tap. We have an official mobile application, website, and social media handle through which users request us, and we deliver them the best quality of service to retain the customer for the future. We need both non-technical and technical people to make this organization what we wanted it to be.
As a Customer Service Representative at Trustable Solutions, you will be responsible for handling inbound and outbound calls from healthcare providers and patients. Your main duties will include providing information and assistance on healthcare services and products, as well as resolving customer queries and issues in a timely and efficient manner. It will be crucial for you to maintain accurate and detailed records of customer interactions to ensure high-quality service delivery. Collaboration with internal teams is essential to ensure seamless communication and coordination. You will also be required to utilize MS-Word and MS-Excel to document and track customer information effectively. A key aspect of your role will involve continuously improving processes and procedures to enhance the overall customer experience. Trustable Solutions is a private limited company based in Bhopal, dedicated to providing reliable and scalable home solutions at the touch of a button. With an official mobile application, website, and social media presence, we strive to deliver top-notch services to our customers and build long-lasting relationships. We welcome both non-technical and technical individuals to join our team and contribute to the success of our organization.,