Patient Welfare Officer (PWO)

Job description

Key Responsibilities:1. Patient Support & Advocacy

• Serve as the primary point of contact for patients requiring non-clinical assistance.
• Ensure patients and their families understand treatment procedures, hospital policies, and discharge plans.
• Advocate for patient rights and dignity throughout their hospital stay.

2. Psychosocial Support

• Provide counseling to patients and families dealing with serious illness, trauma, or terminal conditions.
• Assist in managing stress, anxiety, grief, or emotional distress during hospitalization.

3. Financial Assistance & Welfare Schemes

• Guide patients through the process of availing financial aid, government health schemes.
• Assess patients’ socioeconomic background for eligibility for concessions or exemptions.

4. Discharge Planning & Post-Hospital Care

• Assist in arranging post-discharge support such as home care, rehabilitation, or referral to long-term care facilities.
• Coordinate with community resources, NGOs, and local health centers.

5. Coordination & Communication

• Act as a liaison between doctors, nurses, administration, and the patient's family.
• Help resolve conflicts or misunderstandings related to treatment, billing, or hospital procedures.
• Maintain records and documentation related to welfare cases handled.

6. Administrative Duties

• Maintain detailed case files and reports of patients receiving welfare services.
• Prepare reports and statistics for hospital management or government audits.
• Conduct surveys or needs assessments for patients to improve welfare services.

Skills & Competencies Required:

• Excellent communication and interpersonal skills.
• Empathy, compassion, and a patient-centered approach.
• Strong organizational and documentation abilities.
• Knowledge of hospital processes, medical terminology (basic), and government health schemes.
• Ability to work with diverse populations and in high-stress environments.

Experience:

• 1–3 years of experience in a hospital or healthcare setting preferred

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month