Patient Care Advisor

As a Patient Care Advisor at Indegene, you will be responsible for the following key responsibilities: - Responsible for End-to-End engagement for the designated therapy area. - Counsel patients for improved health related outcomes basis the pre-defined touchpoints. - Report adverse event/ market complaints as per the SOP. - Connect with patients in regular intervals as per the laid-out touchpoints. - Responsible to track and ensure patient adherence to the therapy. - Manage the compliance and adherence of patients enrolled. - Review and take approvals for financial deviations. - Should be able to empathize with patients. - Provide patient support by coordinating with other stakeholders. - Ensure patient data entry in CRM tool with required details to be filled as per brand requirement. - Handle patient queries and providing response from pre-defined FAQs. Operational Roles and Responsibilities include: - Develop good rapport with physicians. - Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT. - Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis. - Reporting accurate data to reporting manager on pre-defined timelines and in structured manner. - Attending Review calls / Meets with client / internal Leads at regular intervals. - Should have good oral and written communication in English and vernacular language. - Should be flexible to adapt and travel on Adhoc work related requirements. - Should be a self-starter and capable of working in a team. - Coordinate and Run review for work allocated with clients, internal teams as assigned. - Execute Small/Medium size Project Tasks and scheduled. - Participate in People Practices. - Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis. - Coordination with internal stakeholders to run the operations seamlessly. - Working on email and on call queries. - Adherence to SLA. About you: - Similar experience of 6 months to 1 year overall in patient counseling skills. - Education: B. Pharma, BSc / Any similar Life science graduate. - Working knowledge of MS Office. - Must have: Strong communication skills, problem-solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry. As a Patient Care Advisor at Indegene, you will be responsible for the following key responsibilities: - Responsible for End-to-End engagement for the designated therapy area. - Counsel patients for improved health related outcomes basis the pre-defined touchpoints. - Report adverse event/ market complaints as per the SOP. - Connect with patients in regular intervals as per the laid-out touchpoints. - Responsible to track and ensure patient adherence to the therapy. - Manage the compliance and adherence of patients enrolled. - Review and take approvals for financial deviations. - Should be able to empathize with patients. - Provide patient support by coordinating with other stakeholders. - Ensure patient data entry in CRM tool with required details to be filled as per brand requirement. - Handle patient queries and providing response from pre-defined FAQs. Operational Roles and Responsibilities include: - Develop good rapport with physicians. - Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT. - Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis. - Reporting accurate data to reporting manager on pre-defined timelines and in structured manner. - Attending Review calls / Meets with client / internal Leads at regular intervals. - Should have good oral and written communication in English and vernacular language. - Should be flexible to adapt and travel on Adhoc work related requirements. - Should be a self-starter and capable of working in a team. - Coordinate and Run review for work allocated with clients, internal teams as assigned. - Execute Small/Medium size Project Tasks and scheduled. - Participate in People Practices. - Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis. - Coordination with internal stakeholders to run the operations seamlessly. - Working on email and on call queries. - Adherence to SLA. About you: - Similar experience of 6 months to 1 year overall in patient counseling skills. - Education: B. Pharma, BSc / Any similar Life science graduate. - Working knowledge of MS Office. - Must have: Strong communication skills, problem-solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry.