364 Partnerships Jobs - Page 15

About The Role The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, the candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. Associate Program Manager Role and responsibilities: Represent eClerx in client pitches and external forums. Own platform and expertise through various COE activities and content generation to promote practice and business development. Lead continuous research and assessments to explore best and latest platforms, approaches, and methodologies. Contribute to developing the practice area through best practices, ideas, and Point of Views in the form of white papers and micro articles. Lead/partner in multi-discipline assessments and workshops at client sites to identify new opportunities. Lead key projects and provide development/technical leadership to junior resources. Drive solution design and build to ensure scalability, performance, and reuse. Design robust data architectures, considering performance, data quality, scalability, and data latency requirements. Recommend and drive consensus around preferred data integration and platform approaches, including Azure and Snowflake. Anticipate data bottlenecks (latency, quality, speed) and recommend appropriate remediation strategies. This is a hands-on position with a significant development component, and the ideal candidate is expected to lead the technical development and delivery of highly visible and strategic projects. Technical and Functional skills: Bachelor's Degree with at least 2-3 large-scale Cloud implementations within Retail, Manufacturing, or Technology industries. 10+ years of overall experience with data management and cloud engineering. Expertise in Azure Cloud, Azure Data Lake, Databricks, Snowflake, Teradata, and compatible ETL technologies. Strong attention to detail and ability to collaborate with multiple parties, including analysts, data subject matter experts, external labs, etc.

About The Role The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Collaborate with stakeholders to gather and analyze business requirements. Utilize data skills to extract, transform, and analyze data from various sources. Interpret data to identify trends, patterns, and insights. Generate comprehensive reports to present findings to stakeholders. Document business processes, data flows, and requirements. Assist in the development and implementation of data-driven solutions. Conduct ad-hoc analysis as required to support business initiatives Technical and Functional Skills: Bachelors Degree with 5+ years of experience with 3+ years of hands-on experience as a Business Analyst or similar role. Strong data skills with the ability to manipulate and analyze complex datasets. Proficiency in interpreting data and translating findings into actionable insights. Experience with report generation and data visualization tools. Solid understanding of business processes and data flows. Excellent communication and presentation skills. Ability to work independently and collaboratively in a team environment. Basic understanding of Google Cloud Platform (GCP), Tableau, SQL, and Python is a plus. Certification in Business Analysis or related field. Familiarity with Google Cloud Platform (GCP) services and tools. Experience with Tableau for data visualization. Proficiency in SQL for data querying and manipulation. Basic knowledge of Python for data analysis and automation.

About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

About The Role The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. Associate Program Manager Roles and responsibilities: Lead and provide strategic direction to teams, ensuring alignment with clients business objectives Actively collaborate with the Marketing, Marketing Operations, Marketing Technology, Risk & Controls, and Automation teams to consult and facilitate the seamless execution of marketing campaigns and initiatives Collaborate with client stakeholders to shape and execute the target operating model for data operations, data engineering, and insights teams Drive revenue growth by understanding client needs, proposing innovative commercial constructs, and capitalising on upsell & cross-sell opportunities Accountable for ensuring we are recruiting a highly skilled workforce of data engineers, data analysts and data scientists to support RTB and CTB initiatives of the Client Work closely with sales and consulting teams to expand current business and explore new transformation-led opportunities Stay updated with industry trends, and champion the adoption of cutting-edge tools, methodologies, and technologies Take ownership of team deliverables, ensuring quality checks, best practices and desired outcomes are achieved on the first attempt. Understand project requirements and equip team members with the necessary skills and training. Technical and Functional Skills: Masters / Bachelors degree in Management / Engineering / Mathematics / Statistics or any related quantitative discipline The ideal candidate must have a minimum of 8+ years of experience in Data Management, Analytics, or Decision Science, including P&L Management responsibilities Experience working in services/consulting space, building and leading large analytics business and demonstrated success in delivering to clients across industries and domains preferably Banking and Financial Services Proven track record of building and leading high growth teams; demonstrated experience in hiring, retaining, and scaling geographically dispersed, high-performing teams Experience in collaborating, communicating, and influencing different stakeholders to drive inclusion, efficiency, and creative solutions

About The Role Customer Operations-Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings- Flexible 24x7 |Management Level- Senior Manager Specialisation- International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

About The Role The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, the candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. Associate Program ManagerRoles and responsibilities: Understand clients requirement and provide effective and efficient solution in Snowflake. Understanding data transformation and translation requirements and which tools to leverage to get the job done. Ability to do Proof of Concepts (POCs) in areas that need R&D on cloud technologies. Understanding data pipelines and modern ways of automating data pipeline using cloud based Testing and clearly document implementations, so others can easily understand the requirements, implementation, and test conditions. Perform data quality testing and assurance as a part of designing, building and implementing scalable data solutions in SQL. Technical and Functional Skills: Masters / Bachelors degree in Engineering, Analytics, or a related field. Total 7+ years of experience with relevant ~4+ years of Hands-on experience with Snowflake utilities- SnowSQL, SnowPipe, Time travel, Replication, Zero copy cloning. Strong working knowledge on Python. Understanding data transformation and translation requirements and which tools to leverage to get the job done Understanding data pipelines and modern ways of automating data pipeline using cloud based Testing and clearly document implementations, so others can easily understand the requirements, implementation, and test conditions. In-depth understanding of data warehouse and ETL tools. Perform data quality testing and assurance as a part of designing, building and implementing scalable data solutions in SQL. Experience Snowflake APIs is mandatory. Candidate must have strong knowledge in Scheduling and Monitoring using Airflow DAGs. Strong experience in writing SQL Queries, Joins, Store Procedure, User Defined Functions. Should have sound knowledge in Data architecture and design. Should have hands on experience in developing Python scripts for data manipulation. Snowflake snowpro core certification. Developing scripts using Unix, Python, etc.

About The Role The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. About The Role : We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelors degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams.

About The Role The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement A/B and multivariate tests using Adobe Target. Create and manage personalized experiences and audience segments. Work closely with marketing, UX, and development teams to integrate Adobe Target into digital platforms. Analyze test results and provide insights and recommendations for optimization. Continuously monitor and optimize personalization campaigns to improve user engagement and conversion rates. Use data and analytics to identify opportunities for personalization and testing. Work with cross-functional teams to understand business objectives and user needs. Communicate test plans, results, and recommendations to stakeholders. Provide training and support to team members on Adobe Target best practices. Implement and configure Adobe Target within the Adobe Experience Cloud ecosystem. Troubleshoot and resolve technical issues related to Adobe Target. Ensure compliance with data privacy regulations and best practices. Stay updated on the latest trends and best practices in personalization and optimization. Contribute to the continuous improvement of processes, tools, and methodologies. Share knowledge and expertise with team members and stakeholders. Technical and Functional Skills: Bachelor's degree in Marketing, Business, Computer Science, or a related field. Masters degree is a plus. 6-8 years of experience working with Adobe Target and the Adobe Experience Cloud. Proven track record of successfully implementing and optimizing A/B and multivariate tests. Proficiency in Adobe Target, including setting up activities, audiences, and offers. Experience with web technologies such as HTML, CSS, JavaScript, and JSON. Familiarity with other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Experience Manager) is a plus. Understanding of data layers, tagging, and tracking implementation. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent problem-solving abilities and attention to detail. Strong communication and collaboration skills. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality work. Certification in Adobe Target is a must

About The Role We are seeking a strategic and innovative MarTech Product Manager to join our team. In this role, you will be responsible for driving the development and enhancement of our marketing technology (MarTech) products. You will collaborate closely with cross-functional teams to define product strategy, prioritize features, and deliver solutions that meet customer needs and drive business growth. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Define the product vision, strategy, and roadmap for MarTech products in alignment with business goals and market trends. Gather and analyze customer insights, market research, and competitive intelligence to inform product decisions. Collaborate with stakeholders (marketing, IT, sales, etc.) to understand their requirements and translate them into product features and capabilities. Lead agile product development processes, including defining user stories, prioritizing backlogs, and overseeing product releases. Work closely with engineering teams to ensure timely and successful delivery of product features and enhancements. Establish key performance indicators (KPIs) to measure product success and drive continuous improvement through data-driven decision-making. Conduct regular market assessments and stay informed about industry trends to identify opportunities for product innovation and differentiation. Serve as a product evangelist both internally and externally, communicating product value propositions and benefits to various stakeholders. Technical and Functional Skills: Bachelors degree in Computer Science, Information Technology, Marketing, or related field (preferred) with 7+ years of work experience as a Product Manager or similar role, with a focus on MarTech products or related technologies. Excellent knowledge in Adobe Experience Cloud Stack. Experience in AEM site Migration planning and strategy. Strong understanding of marketing technology landscape, including CRM, marketing automation, analytics tools, and data management platforms. Experience with agile methodologies and product management tools (e.g., JIRA, Confluence). Excellent analytical and problem-solving skills, with the ability to prioritize initiatives based on business impact and customer needs. Effective communication skills, with the ability to influence and collaborate across different functions and levels of the organization. Knowledge in Banking and Financial Domain(preferred)

About The Role The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Lead the development and implementation of analytics strategies to support business objectives, leveraging Adobe Analytics, Understanding of TMS architecture & functioning. Expertise in tools across Adobe Analytics, Launch and Google Marketing Stack. Manage end-to-end analytics projects, from data collection and processing to analysis and reporting. Provide strategic guidance and direction to the analytics team, ensuring alignment with business goals and priorities. Oversee the design and execution of analytical models and algorithms to extract actionable insights from large datasets. Collaborate with cross-functional teams, to drive data-driven decision-making and optimize business performance. Stay current on industry trends and best practices in analytics, continuously seeking opportunities to enhance our capabilities and drive innovation. Mentor and coach team members, fostering a culture of collaboration, learning, and growth. Technical and Functional Skills: Bachelor or masters degree, MSc or MCA in computers or IT with 5+ years expertise in tools across Adobe Analytics, Launch and Google Marketing Stack. Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders Strong problem-solving and analytical skills, with the ability to think strategically and drive actionable insights from data. Strong proficiency in Tableau or similar data visualization tools, with the ability to create interactive dashboards and reports Intermediate to advanced JavaScript skills Basic to intermediate understanding of Adobe Target Knowledge of Adobe WebSDK, CDP and CJA is desired Ability to effectively manage multiple work assignments while being able to shift priorities Domain knowledge of various industries such as Banking, Retail, ecommerce etc. Excellent verbal and written communication skills Strong analytical, quantitative and problem solving skills

About The Role The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. eClerx is looking for a Lead Operations PM to manage our lead funnel, campaign attribution process and system integration across the lead to revenue process. In this role, you will drive optimization of lead data structures, surface insights on campaign performance and build & manage workflows across various Marketing platforms (SFDC, Pardot, Customer.io, etc). You will have the opportunity to coordinate across business, IT, Sales and Marketing teams globally to drive lead revenue and results. Senior Process Manager Roles and responsibilities: Design and manage lead workflows across marketing automation platforms to identify and track a leads funnel and buyer journey Manage multi-touch funnel programs and implement roadmaps to optimize by working with Business, Sales and IT teams Work with Marketing Analytics to optimize pipeline attribution process across the touch points and tech stack Own the lead journey from data ingestion to sales routing ensuring campaign attributions, touches and lead stages are tracked Troubleshoot and QA campaigns, workflows, data issues, and other key marketing ops functions to ensure accurate lead tracking Actively drive, organize, and participate in key enhancements to optimize lead and opportunity processes Implement scalable marketing automation processes and assist with the integration and onboarding of new tools Coordinate strong partnerships with stakeholders to drive campaign execution from requirements through build, testing, delivery and measurement Ensure data structure, integrity, and collection processes are aligned with reporting and business needs, including tracking and attribution of multi-touch user journeys Technical and Functional Skills: Bachelor's degree in marketing, technical discipline, business, management information science, data science, or applicable experience 3+ years of hands-on experience in a marketing automation/operations role 3+ years Marketing Automation and CRM experience Excellent written and verbal communication skills, analytical and problem-solving skills Very good interpersonal skills and a team player. Ability to work autonomously with a desire to work in a dynamic and fast-paced environment Data-driven, analytical marketer

About The Role Job Title -Finance- KYC- Senior Process Manager Job location Pune / Mumbai Shift TimingsAPAC (6 A.M to 3 P.M) /EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M)|Reports to|Travel Requirements: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals.This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. Theyshould have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. They should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. They e should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC- Senior Process Manager-Responsibilities Take leadership role independently managing back office operations Client Management- establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 50 plus people- training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge ofKYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations- ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills- ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

About The Role The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, the candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes. Associate Program Manager Role and responsibilities: Represent eClerx in client pitches, external forums, and COE (Center of Excellence) activities to promote cloud engineering expertise. Lead research, assessments, and development of best practices to keep our cloud engineering solutions at the forefront of technology. Contribute to the growth of the cloud engineering practice through thought leadership, including the creation of white papers and articles. Lead and collaborate on multi-discipline assessments at client sites to identify new cloud-based opportunities. Provide technical leadership in the design and development of robust, scalable cloud architectures. Drive key cloud engineering projects, ensuring high performance, scalability, and adherence to best practices. Design and implement data architectures that address performance, scalability, and data latency requirements. Lead the development of cloud-based solutions, ensuring they are scalable, robust, and aligned with business needs. Anticipate and mitigate data bottlenecks, proposing strategies to enhance data processing efficiency. Provide mentorship and technical guidance to junior team members. Technical and Functional skills: Bachelors with 10+ years of experience in data management and cloud engineering. Proven experience in at least 2-3 large-scale cloud implementations within industries such as Retail, Manufacturing, or Technology. Expertise in Azure Cloud, Azure Data Lake, Databricks, Teradata, and ETL technologies. Strong problem-solving skills with a focus on performance optimization and data quality. Ability to collaborate effectively with analysts, subject matter experts, and external partners.

Job Summary: We are seeking a motivated and experienced Manager / Deputy Manager - Project Sales to join our dynamic team. The ideal candidate will be responsible for driving sales initiatives for our project-based solutions, building strong relationships with key clients, and ensuring the successful execution of sales strategies to achieve company objectives. This role requires a blend of technical understanding and excellent sales acumen within the construction sector. Roles and Responsibilities Roles & Responsibility: Develop and implement sales strategies to achieve revenue targets for project sales. Identify new business opportunities, including new markets, growth areas, trends, and customers. Build and maintain relationships with key clients and stakeholders to establish long-term partnerships. Conduct market research and competitor analysis to inform sales strategies and proposals. Collaborate with cross-functional teams, including engineering and marketing, to tailor solutions that meet client needs. Prepare and present detailed project proposals and sales presentations to prospective clients. Negotiate contracts and agreements to maximize profitability while ensuring customer satisfaction. Monitor sales performance against targets and prepare regular reports for senior management. Attend industry events, trade shows, and conferences to promote company products and network with potential clients. Ensure compliance with company policies and industry regulations.