Full job description Job Title: "Female" Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA Hiring Company: Swoop (On behalf of an Australian VoIP & Telecom Company) Location: 4es4, Mani Casadona, Kolkata, West Bengal 700160 – Work from Office Work Hours: 3:30 AM to 1:30 PM IST (aligning with Australian Eastern Time) About the Role Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a mature, technically skilled Customer Care Executive with hands-on experience in 3CX, VoIP PBX, and ATA devices . You will provide customer support to Australian clients and ensure smooth operations of telecom services. Key Responsibilities Handle customer calls, emails, and chat inquiries professionally. Provide first-level technical support for 3CX, VoIP PBX, and ATA devices . Assist in setup, configuration, and troubleshooting of telecom systems. Maintain accurate customer records in the CRM. Escalate complex issues to senior engineers when needed. Work collaboratively with the technical team to resolve issues promptly. Requirements Excellent English communication skills (spoken & written) with a neutral accent. Experience in customer care or technical support . Strong hands-on knowledge of 3CX, VoIP PBX, and ATA devices . Understanding of VoIP technologies, SIP, and networking basics. Reliable, mature, and punctual with the ability to work early morning shifts. Preferred Qualifications Experience supporting Telecom VoIP companies Prior work in telecom or IT support environments Salary Competitive – based on skills and experience. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Experience: 3CX, VoIP PBX, and ATA devices: 1 year (Required) Language: Fluent English (Required) Work Location: In person Speak with the employer +91 8961353204 Expected Start Date: 15/10/2025 Job Types: Full-time, Permanent Pay: From ₹7,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home Education: Higher Secondary(12th Pass) (Preferred) Experience: six: 1 year (Preferred) Language: English (Required) Bengali (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person
Full job description Job Title: "Female" Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA Hiring Company: Swoop (On behalf of an Australian VoIP & Telecom Company) Location: 4es4, Mani Casadona, Kolkata, West Bengal 700160 – Work from Office Work Hours: 3:30 AM to 1:30 PM IST (aligning with Australian Eastern Time) About the Role Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a mature, technically skilled Customer Care Executive with hands-on experience in 3CX, VoIP PBX, and ATA devices . You will provide customer support to Australian clients and ensure smooth operations of telecom services. Key Responsibilities Handle customer calls, emails, and chat inquiries professionally. Provide first-level technical support for 3CX, VoIP PBX, and ATA devices . Assist in setup, configuration, and troubleshooting of telecom systems. Maintain accurate customer records in the CRM. Escalate complex issues to senior engineers when needed. Work collaboratively with the technical team to resolve issues promptly. Requirements Excellent English communication skills (spoken & written) with a neutral accent. Experience in customer care or technical support . Strong hands-on knowledge of 3CX, VoIP PBX, and ATA devices . Understanding of VoIP technologies, SIP, and networking basics. Reliable, mature, and punctual with the ability to work early morning shifts. Preferred Qualifications Experience supporting Telecom VoIP companies Prior work in telecom or IT support environments Salary Competitive – based on skills and experience. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Experience: 3CX, VoIP PBX, and ATA devices: 1 year (Required) Language: Fluent English (Required) Work Location: In person Speak with the employer +91 8961353204 Expected Start Date: 15/10/2025 Job Types: Full-time, Permanent Pay: From ₹7,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home Education: Higher Secondary(12th Pass) (Preferred) Experience: six: 1 year (Preferred) Language: English (Required) Bengali (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person
Full job description Job Title: "Female" Customer Care & Technical Support Executive – 3CX, VoIP PBX & ATA Hiring Company: Swoop (On behalf of an Australian VoIP & Telecom Company) Location: 4es4, Mani Casadona, Kolkata, West Bengal 700160 – Work from Office Work Hours: 3:30 AM to 1:30 PM IST (aligning with Australian Eastern Time) About the Role Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a mature, technically skilled Customer Care Executive with hands-on experience in 3CX, VoIP PBX, and ATA devices . You will provide customer support to Australian clients and ensure smooth operations of telecom services. Key Responsibilities Handle customer calls, emails, and chat inquiries professionally. Provide first-level technical support for 3CX, VoIP PBX, and ATA devices . Assist in setup, configuration, and troubleshooting of telecom systems. Maintain accurate customer records in the CRM. Escalate complex issues to senior engineers when needed. Work collaboratively with the technical team to resolve issues promptly. Requirements Excellent English communication skills (spoken & written) with a neutral accent. Experience in customer care or technical support . Strong hands-on knowledge of 3CX, VoIP PBX, and ATA devices . Understanding of VoIP technologies, SIP, and networking basics. Reliable, mature, and punctual with the ability to work early morning shifts. Preferred Qualifications Experience supporting Telecom VoIP companies Prior work in telecom or IT support environments Salary Competitive – based on skills and experience. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Experience: 3CX, VoIP PBX, and ATA devices: 1 year (Required) Language: Fluent English (Required) Work Location: In person Speak with the employer +91 8961353204 Expected Start Date: 15/10/2025 Job Types: Full-time, Permanent Pay: From ₹7,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Work from home Education: Higher Secondary(12th Pass) (Preferred) Experience: six: 1 year (Preferred) Language: English (Required) Bengali (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person