We are seeking a passionate and customer-focused Product Support Engineer to join our growing team. In this role, you will be the first point of contact for customers, ensuring their success by resolving technical issues, assisting with onboarding, and collaborating with engineering to enhance our product.Responsibilities:Deliver prompt and effective technical support through phone, email, and virtual calls.Troubleshoot, replicate, and document customer-reported issues, escalating complex cases to L2 or engineering teams.Assist customers during the onboarding process by providing technical guidance and best practices.Stay up-to-date with product features, updates, and known issues to provide accurate solutions.Contribute to the creation and maintenance of internal knowledge base articles and FAQs.Proactively identify and address customer pain points, suggesting product improvements to enhance user experience.Meet and exceed service level agreements (SLAs) for response and resolution times.Collaborate closely with cross-functional teams, including engineering and revenue, to ensure seamless support. Required Skills and Qualifications:3 to 5 years of experience in a technical/customer support role.Working knowledge of Node.js, JavaScript, and PHP, with the ability to troubleshoot and debug issues.Familiarity with Linux and databases such as MySQL and MongoDBExcellent verbal and written communication skills with a focus on clarity and empathy.Strong problem-solving and troubleshooting skills with a proactive approach.Hands-on experience with tools like Jira, HubSpot, and remote support tools (e.g., TeamViewer, AnyDesk).Ability to work independently and in a team-oriented environment.Experience with cloud providers such as AWS, GCP or Microsoft Azure is a plus.Previous experience working in a SaaS or product-focused company is a plus.

We are seeking a highly skilled Senior Full-Stack Developer with expertise in Node.js and Vue.js/ React.js to join our team. The ideal candidate will have extensive experience building scalable web applications, a strong problem-solving mindset, and the ability to take ownership of a products end-to-end development. This role requires technical excellence in backend and frontend technologies, combined with leadership and collaboration skills to drive projects forward.Key Responsibilities:Design, develop, and maintain robust, scalable, and secure web applications.Should possess Expertise in developing and troubleshooting Web-Socket-based System.Must be proficient in handling WebSocket concurrency and related performance Challenge.Build and optimize server-side components and business logic using Node.js and Express.js.Develop and maintain user-facing components using Vue.js/ React.Js, ensuring seamless user experiences.Design and implement RESTful APIs and microservices architecture to support application features.Optimize database performance by designing schemas and writing efficient queries (MongoDB, MySQL).Implement and manage caching strategies using Redis for optimal performance.Collaborate with cross-functional teams, including designers and product managers, to deliver high-quality features.Ensure code quality by writing testable, reusable, and efficient code across the stack.Implement effective security measures, authentication mechanisms (e.g., OAuth, JWT), and data protection protocols.Debug, troubleshoot, and resolve performance bottlenecks and application issues.Stay up-to-date with advancements in Node.js, Vue.js/ react.js, and modern development practices.Lead and mentor junior developers, fostering a collaborative and high-performing team environment.Required Skills and Qualifications:Backend Expertise (Node.js):8+ years of professional experience, with a strong focus on Node.js development.Proficiency in building scalable backend systems using Express.js or similar frameworks.Strong understanding of asynchronous programming, JavaScript fundamentals, and modular programming.Experience designing and building RESTful APIs and working with microservices architecture.Expertise in database management, schema design, and optimization (MongoDB, MySQL).Hands-on experience with Redis, including designing caching strategies and managing data storage.Solid knowledge of authentication/authorization protocols like OAuth, JWT, and session management.Frontend Expertise (Vue.js):Proficiency in Vue.js/ React.js, including Vuex for state management and Vue Router for navigation.Strong knowledge of modern JavaScript (ES6+) and TypeScript.Experience building reusable UI components and ensuring responsive, mobile-first design.Familiarity with Vue.js ecosystem tools such as Nuxt.js for server-side rendering and application scalability.Understanding of frontend performance optimization and cross-browser compatibility.Soft Skills:Excellent troubleshooting, analytical, and debugging skills.Strong communication and collaboration abilities.Proven leadership qualities with a proactive approach to problem-solving.Ability to work independently and take full ownership of projects. Must Have Skills: Node.js, WebSocket, Java Script, MongoDB, MySQL, Express.js, RedisGood-to Have Skills: React, Typescript, vue.js.What We Offer:Competitive salary and benefits package.Opportunity to lead and shape the development of cutting-edge web applications.A collaborative and innovative work environment.Flexible work arrangements, including remote options.