Pacific Global Inc.

We are seeking an experienced and dynamic Associate Vice President to lead our AR & Billing function within our US Healthcare Revenue Cycle Management (RCM) operations. In this critical role, you will be responsible for driving operational excellence, process optimization, and revenue growth for our healthcare clients. Key Responsibilities: • Provide strategic leadership and direction to the AR & Billing teams, ensuring efficient and effective revenue cycle management • Develop and implement policies, procedures, and best practices to optimize AR & Billing processes • Collaborate with cross-functional teams, including client-facing roles, to identify and resolve operational issues • Manage and mentor a team of 1000-1200 resources, fostering a culture of continuous improvement and high performance • Conduct regular audits and ensure compliance with regulatory requirements and client contracts • Identify and implement process improvements through IT interventions and cost optimization strategies • Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction Required Skills and Experience: • 16-25 years of relevant experience in the US healthcare RCM industry • Proven track record of leading and managing large teams in a BPO or medical billing environment • Excellent understanding of the US healthcare landscape, including membership, billing, and regulatory requirements • Strong problem-solving, decision-making, and execution skills • Proficient in planning, organizing, and driving process improvement initiatives • Effective communication and interpersonal skills to liaise with clients and cross-functional teams • Sensitivity to the confidential nature of data and proprietary company information If you are a seasoned professional with a passion for driving operational excellence in the US healthcare RCM space, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our clients and the growth of our organization. Kindly help us with your Profile at harpreet.singh1@pacificbpo.com Please connect at 7008299953 for any further communication with regards to the profile. #avp #associatevicepresident #ushealthcare #rcm

Job Title: AR Caller– Fresher (RCM Process) 80% Calling 20% Chat Location: Noida Department: Revenue Cycle Management (RCM) Job Type: Full-Time Experience: (Freshers welcome) Shift: Night Shift (US Process) Job Summary: We are seeking enthusiastic and detail-oriented fresh graduates to join our Accounts Receivable (AR) team in the healthcare Revenue Cycle Management (RCM) process. You will be responsible for reviewing and following up on unpaid medical claims with insurance companies to ensure timely reimbursement. Key Responsibilities:  Handle customer queries through phone in a clear and professional manner.  Provide accurate information and resolve issues promptly.  Follow standard operating procedures and maintain high-quality standards.  Document interactions and escalate issues to the relevant teams when needed.  Ensure a high level of customer satisfaction through timely support.  Work collaboratively with peers and report to the team leader/manager. Required Skills:  Strong communication skills (verbal and written) in English.  Basic knowledge of US healthcare and medical billing terminology (a plus).  Good analytical and problem-solving skills.  Familiarity with MS O ice.  Quick learner and team player.  Willing to work in Night shift (6:00 PM TO 3:00 AM)  Work from office Educational Qualification:  Any Graduate  Medical billing or healthcare background preferred but not mandatory. What We O er:  Comprehensive training on RCM and AR processes.  Opportunity to grow in the healthcare BPO/KPO domain.  Performance-based incentives.  Friendly and supportive team environment.  Both side cab facility  Medical insurance  Accidental insurance  Subsidised Meal You can share your cv direct to 9560271113 and Relevant cvs will be contacted only. Online Marksheet or Degree is Mandatory of Graduation and English must be Fluent. You can Join the Whatsapp Group for job update https://chat.whatsapp.com/KEQptezZgJ68xB7Wx8gSjz?mode=r_c

Company Description Pacific BPO, an Access Healthcare company, is a premier provider of healthcare revenue cycle management services. Our services include medical coding, insurance eligibility verification, claims submission, payment posting, denials analysis, patient billing, AR follow-up, management, and patient help-desk services. With a strategic focus on the healthcare industry, we provide domain expertise and best practices to help clients reduce costs, boost revenues, and maximize efficiencies. Additional information on Pacific BPO can be found at www.pacificbpo.com and Access Healthcare at www.accesshealthcare.com. Role Description This is a full-time on-site role located in Noida for a Human Resources Business Partner. The HR Business Partner will be responsible for developing and implementing HR policies, managing employee relations, and ensuring compliance with labor and employment laws. Additionally, the HR Business Partner will be involved in performance management processes and provide strategic HR support to various departments. 🚨 We’re Hiring: HR Business Partner (Male & Female Candidates) 🚨 Are you a dynamic HR professional with a passion for people, processes, and organizational growth? We’re looking for HR Business Partners to join our growing team and drive impactful HR strategies! 📍 Location: Noida 🗓️ Mode of Interview: Walk-in Onl y 🔹 Role: HR Business Partne r🔹 Experience: 2–6 year s🔹 Industry: Healthcar e🔹 Key Skills :Employee Relation sTalent Managemen tPerformance Managemen tHR Strateg yComplianc e👤 Ideal Candidate Should Have :✔️ Strong interpersonal and communication skil ls✔️ Proven experience working with leadership te ams✔️ Ability to thrive in a fast-paced, dynamic environ ment✔️ Currently residing in or near N oida

As a Team Leader - Accounts Receivable (Call Center) at Pacific BPO, an Access Healthcare company, you will play a crucial role in supervising the team responsible for Medical Billing and Accounts Receivable Services. Your primary responsibility will be to monitor the team's production and ensure timely delivery as per SLAs. You will maintain a record of client KPIs and evaluate the team's performance against these indicators. It will be your duty to review and address issue logs raised by client partners before escalation to customers. Your expertise in Accounts Receivable processes will be essential in providing guidance and handling client escalations effectively. In this role, you will provide mentorship, training, and coaching to the team to enhance their skills and performance. Adherence to organizational policies and procedures is paramount, and you will be expected to lead by example by upholding the highest standards of ethical behavior. Monitoring and reporting team performance, updating Standard Operating Procedures, and establishing control mechanisms are also part of your responsibilities. Collaborating with the quality and business transformation team to identify, recommend, and implement process improvement projects will be crucial for driving operational efficiency. To qualify for this position, you should have 5 to 8 years of experience in revenue cycle service delivery management, including leading account teams of at least 50 individuals. Your proven expertise in problem-solving and revenue cycle transformation, such as enhancing collections percentages and expanding client account teams, will be highly valuable. Strong knowledge of US revenue cycle management for Physician Practices and Hospitals is required, along with exceptional analytical and problem-solving skills. Effective written and verbal communication skills, coupled with strong leadership abilities to motivate and engage direct reports, are essential to succeed in this role. Your ability to develop talent within the team and drive employee retention will contribute to the overall success of the Accounts Receivable operations.,

As a Radiology Coding Auditor at Pacific BPO, an Access Healthcare company in Noida, India, you will be responsible for auditing the coding of medical records to ensure accurate diagnosis and CPT code assignments according to ICD-10 and CPT-4 coding systems. Your role will involve coding and auditing outpatient and/or inpatient records with a minimum accuracy rate of 96 percent within specified turnaround time requirements. To excel in this position, you must exceed productivity standards for medical coding, maintain professional and ethical standards, and focus on continuous improvement initiatives that help customers prevent revenue leakage while adhering to compliance standards. Participation in coding team meetings, educational conferences, and ongoing skill development activities is essential to stay updated with coding practices. Applicants for this role should hold a graduate degree in life sciences with 2-4 years of experience in medical coding, specifically in Radiology specialty. Prior experience in medical coding audit and physician education, particularly in Radiology Coding, will be advantageous. Proficiency in coding procedures, medical terminology in an ambulatory setting, and familiarity with CPT-4, ICD-9, ICD-10, and HCPCS coding is required. Having certifications such as CCS, CPC, CPC-H, CIC, COC from AAPC or AHIMA, along with current coding certification, will be beneficial. A strong understanding of medical coding and billing systems, regulatory requirements, auditing concepts, and principles is necessary to succeed in this role. If you are inspired, talented, and motivated to grow in healthcare revenue cycle management, Pacific BPO welcomes you to join their team and contribute to their vibrant culture.,

If you want to advance in your healthcare career and enhance your expertise in healthcare revenue cycle management, it is essential to view your healthcare business operations through the perspective of the customer. Enhance your understanding of the healthcare industry by joining a company that appreciates your contributions and empowers you to establish genuine partnerships with clients. This company invests in your professional development and provides opportunities to directly impact the key performance indicators that are crucial to your clients. Embark on your professional journey as a Medical Coder - Surgery at Pacific BPO, an Access Healthcare company. We are eager to connect with individuals who are driven, skilled, and passionate about their work. Our dynamic work environment offers numerous possibilities for personal and professional growth. Location: Noida, India Responsibilities: - Accurately assign diagnosis and CPT codes based on the ICD-10 and CPT-4 coding systems for various medical records - Code medical records related to surgeries with a precision rate of at least 96 PERCENT and within specified turnaround time - Meet or exceed productivity standards for Medical Coding for Surgery, adhering to norms for inpatient and specialized outpatient coding - Uphold high levels of professionalism and ethical standards - Engage in continuous improvement initiatives by participating in projects that help clients prevent revenue loss while ensuring compliance with regulations - Enhance coding skills, knowledge, and accuracy through involvement in coding team meetings and educational conferences Requirements: - Graduates in life sciences with 1 - 4 years of experience in Medical Coding, particularly in Surgery - Proficiency in Surgery Coding is mandatory - Familiarity with CPT-4, ICD-9, ICD-10, and HCPCS coding - Possession of CCS/CPC/CPC-H/CIC/COC certification from AAPC/AHIMA would be advantageous - Freshers with sound knowledge of medical terminology, Human Anatomy, and Physiology are encouraged to apply - Valid current coding certification is a must, with proof of certifications - Strong understanding of medical coding and billing systems, regulatory requirements, auditing concepts, and industry principles Join us at Pacific BPO and be part of a team that values your expertise and supports your professional development. Apply now and take your career to new heights in the healthcare industry.,

If you want to advance your healthcare career and enhance your expertise in healthcare revenue cycle management, you must view your healthcare business processes through the eyes of the customer. Gain deeper insights into the healthcare industry by joining a company that appreciates your contributions and supports your development, allowing you to establish a genuine partnership with your clients. Embark on your professional journey as a Surgery Coding Auditor at Pacific BPO, an Access Healthcare company, which values inspired, talented, and driven individuals. Numerous opportunities await you in our dynamic and inclusive work environment. As a Surgery Coding Auditor, your responsibilities will include auditing medical records to ensure accurate assignment of diagnosis and CPT codes according to ICD-10 and CPT-4 coding systems. You will be tasked with coding and auditing outpatient and/or inpatient records with a minimum accuracy rate of 96 percent while meeting turnaround time requirements. Strive to exceed productivity standards for medical coding, maintain professional and ethical standards, and focus on continuous improvement initiatives that help clients optimize revenue and comply with industry standards. Additionally, you will be expected to enhance your coding skills and knowledge by participating in coding team meetings, educational conferences, and various projects aimed at preventing revenue leakage. To qualify for this position, candidates should hold a graduate degree in life sciences and possess 2-4 years of experience in Medical Coding for Surgery. Previous experience in Medical Coding Audit and Physician Education, particularly in Surgery Coding, will be advantageous. A solid understanding of coding procedures and medical terminology in an ambulatory setting is essential for success in this role. If you are passionate about healthcare, possess the required qualifications, and are eager to make a difference in the field of medical coding, we encourage you to apply for this exciting opportunity in Noida, India. Join our team at Pacific BPO and contribute to our mission of delivering high-quality healthcare services while fostering professional growth and development.,