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0.0 years
0 Lacs
bengaluru, karnataka, india
On-site
About The Role We are hiring an India Monitoring Team Lead to manage day-to-day operations of our 24/7 Monitoring Command Centre. This role is responsible for rota planning, quality control, handovers, and first-level validation of monitoring escalations. You will lead a team of analysts working across night, weekend, and holiday shifts. This is an operational leadership role, not an insights role. What You Will Do Lead and support a team of media and social monitoring analysts Design and manage 24/7 rotas and shift coverage Ensure consistent application of monitoring and escalation SOPs Review flagged issues before escalation to senior management Maintain clear shift handovers and documenta...
Posted 1 day ago
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