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7.0 - 11.0 years
0 Lacs
hyderabad, telangana
On-site
The OTC production support resource is responsible for providing timely and effective support to clients who encounter issues, errors, or questions related to the OTC flow that impact Aligns users. This may involve troubleshooting, debugging, testing, configuring, updating, or documenting the process, service, or solution. A support consultant may also deliver training, guidance, or best practices to clients on optimally using the product, service, or solution. A support consultant may work with different types of clients, such as end-users and business owners, depending on the nature and complexity of the production issue. Responsible for monitoring, maintaining, and resolving issues related to the OTC processing the SAP production environment. Should have Scrum Master Certificate and familiarity with Agile processes and experience in handling scrum teams. This role involves responding to incidents and requests from users or customers, analyzing and diagnosing root causes of problems, as well as communicating and collaborating with other teams. Performing routine checks and audits on the systems to ensure they meet quality and performance standards is also a key responsibility. The candidate needs to be able to work independently and as part of a team while managing multiple tasks and priorities in a fast-paced environment. Communication, problem-solving, analytical, and customer service skills are also necessary. Involves working closely with business stakeholders to resolve and provide any technical support required in the SAP system. Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels is crucial. Participating in the Incident Management and Problem Management processes, performing root cause analysis, resolution, and reporting are integral to the role. Collaborating extensively with the SAP functional team and other business units to resolve users" issues while actively contributing to a growing knowledge network that improves the effectiveness of the support team. Supporting the release management process, ensuring that all production changes are processed according to Change Management policies and procedures is an essential aspect of the position. Education Qualification & Skills Required: Technical degree in Engineering or equivalent experience required; Master's is a plus. Minimum 7 plus years of SAP experience in the area of SD, exposure to CRM SFDC, and S4/HANA is a plus. Substantial knowledge of OTC system configuration, prior experience in full-scale, global SAP implementation, effective communication with Business SMEs, Technical IT team members, and end-users across the globe, excellent analytical and problem-solving skills, strong ability to explain technical issues to business users, and excellent communication, collaboration, and interpersonal skills are necessary for this role.,
Posted 2 days ago
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