The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less
About the Company OSB India is an offshore subsidiary of OneSavings Bank Group plc. the UK based Challenger Bank. OSB India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. OSB India works with the Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies. OSB Group Digital Transformation Vision OSB Group is embarking on a comprehensive digital transformation initiative to modernize our technology infrastructure and elevate customer experience across all brands. Our vision is to establish ourselves as a world-class engineering organisation recognised by stakeholders and team members for our commitment to: Fostering exceptional partnerships Building strong, collaborative relationships across all levels Embracing continuous learning Promoting knowledge sharing and professional development Driving innovation and improvement Consistently enhancing our capabilities and solutions Responsibilities Own and drive the technology strategy and delivery across the Accounts, Parties, Documents, and Payments domains. Develop and maintain domain-specific roadmaps that align with core banking modernization, CRM evolution, documentation standards, and payment resiliency. Collaborate with Product teams to ensure platform capabilities support business propositions in Savings, Lending, and Servicing. Solve complex technical problems, guide architecture decisions, and oversee high-impact delivery initiatives. Lead and manage a team of technical professionals, including developers, architects, testers, and project managers, delivery lead. Define, implement, and maintain the end-to-end technical delivery process, including project management, software development, quality assurance, and deployment. Define and implement cloud security policies and infrastructure cost strategy to ensure the security and scalability of the bank's cloud infrastructure. Lead end-to-end change delivery, including defining the process and governance around change management, to ensure successful implementation of technical solutions. Define and implement a comprehensive test strategy and tools, ensuring that all software releases meet the required quality standards. Manage full-stack engineering capability, from front-end development to back-end integration, to ensure the delivery of high-quality technology solutions. Ensure that front-end engineering meets the bank's customer experience standards and is optimized for usability and accessibility. Maintain an up-to-date understanding of emerging technologies and industry best practices and use this knowledge to drive innovation and continuous improvement across the technical delivery function. Work with business stakeholders to identify technology requirements and translate them into technical solutions including understanding customer needs and translate them into actionable technology requirements. Ensure that all projects are delivered on time, within budget, and to the required quality standards. Define, implement, and maintain the governance framework for technical delivery, ensuring that it is aligned with the organization's objectives and goals. Monitor and report on the progress of technical delivery projects, providing regular updates to senior management. Develop and maintain a strong culture of continuous improvement, ensuring that the team is constantly striving to improve its delivery capabilities. Support the Engineering Director in leading the development and implementation of the company's technology strategy, in line with the overall business goals and objectives with a servant leadership mindset. Work closely with the Engineering Director and other senior leaders to develop and execute the company's technology vision and roadmap. Lead the development and implementation of a modern cloud foundation and data platform that is robust, scalable, fully automated, secure, and can support the growth of the business. Lead the development and implementation of a savings journey or lending journey on top of the cloud and foundation layer using the latest technologies and agile ways of working. Collaborate with cross-functional teams, including product, design, and customer service, to ensure successful delivery of products and features. Lead the development and launch of new technology products and features, including market research, customer validation, and testing. Stay current on new technologies and trends and evaluate their potential impact on the company's technology strategy. Manage a team of engineers and provide guidance, mentorship, and coaching to foster a culture of innovation and continuous improvement. Develop and maintain relationships with technology vendors and partners to ensure that the company has access to the latest technologies and solutions. Provide hands-on leadership guidance, mentorship, and coaching to the technology team, and be comfortable getting involved in the technical details to foster a culture of innovation and continuous improvement. Must be hands on technical. Support the Engineering Director in leading the company's efforts to adopt new technologies such as blockchain, crypto, and web3 technologies, and evaluate their potential impact on the company's technology strategy. Develop and implement blockchain-based solutions and services, as appropriate, to drive innovation and growth. Manage the budget and resources of the engineering team to ensure that projects are delivered on time and on budget. Support the Technology Director's talent vision and roadmap to build a high performing team in multiple locations by creating job descriptions, coding interviews, team fit, behavioural fit. Create a learning plan to support current and future technology road map.
Maximum 5 years of Information Technology/Technology Operations/Information Security experience required. Minimum 3 years of experience in Cybersecurity, Identity & Access Management, Role Based Access Control, and Identity Governance is mandatory. Knowledge on User Life Cycle Management, Access provisioning, Access administration is must. Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC) is required. Experience in User Access Re-certification activities is mandatory. Working knowledge on Active Directory is must. Working experience on any IAM tool (SailPoint/Okta/OneIdentity/Varonis/MIM) would be added advantage. Knowledge on Identity and Access Management role/processes/tools is must. Prior experience in processing IAM requests (Add/Modify/Delete) is must. Experienced in Incident management & Change Management processes. Knowledge of and the ability to adhere to SAS and SOX audit requirements pertaining to Identity & Access Management job requirements. Experience with work-flow management tools such as ServiceNow. Leveraging creative thinking and problem solving skills, individual initiative, and utilizing MS Office (Word, Excel, Access, and PowerPoint). Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback. Identifying and addressing business needs: building relationships with Stake Holders; developing an awareness of Firm services; communicating with the business/stake holders in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor Experience performing user administration tasks for various in-house and third-party applications. Analyzing, prioritizing, and resolving faults to resolution. Resolve tickets according to SLAs and escalation procedures. Strong analytical, problem solving and organizational skills. Be proactive, dynamic, and flexible. Good Communication skills, able to articulate well with business and stakeholders. Education Qualification : Any graduate/post graduate with Computer Science background. Skills:- Identity management, Access control, SailPoint, Information security, Cyber Security and Identity Governance