Position: Senior Cloud and Infrastructure Engineer Location: Noida Background: Oroprise Solutions, a 10-year-old IT company (www.oroprise.com) is in the process of adding resource capacity to support its long-term client in Europe. Job Summary: We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical knowledge, excellent problem-solving skills, and a proactive approach to managing and supporting clients’ infrastructure as well as providing expert guidance and support to other team members. This role requires a strong commitment to providing exceptional service and support to our long-term client and ensuring the smooth operation of the IT systems. Key Responsibilities/Skillset: • Technical Support and Troubleshooting: o Provide expert-level support for Windows operating systems, VMware environments, Veeam Backup solutions, and Citrix infrastructure. o Diagnose and resolve complex technical issues, ensuring minimal disruption to end-users. o Serve as an escalation point for junior engineers and assist in resolving advanced technical problems. • Infrastructure Management: o Oversee the deployment, configuration, and maintenance of Windows servers, VMware clusters, and Citrix environments. o Manage and optimize Veeam Backup and replication processes to ensure data integrity and availability. o Monitor system performance, identify potential issues, and implement solutions to improve reliability and efficiency Qualifications: • Education: o bachelor’s degree in information technology, Computer Science, or a related field preferred. o Relevant certifications such as Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional (VCP), Citrix Certified Professional (CCP), and Veeam Certified Engineer (VMCE) are highly desirable. • Experience: o Minimum 10 years of hands-on experience in IT service desk or technical support roles. o Extensive experience with Windows Server and Desktop operating systems. o Proven expertise in managing and troubleshooting VMware environments. o In-depth knowledge of Veeam Backup and replication solutions. o Strong experience with Citrix virtualization technologies. • Soft Skills: o Excellent problem-solving and analytical skills. o Strong communication and interpersonal skills. o Ability to work independently and as part of a team. o Proven ability to manage multiple tasks and prioritize effectively. o Attention to detail and a commitment to delivering high-quality work in a time-bound manner. Work Environment: • This role typically requires working in an office environment with occasional on-call responsibilities.