About the job: The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLAs Handling priorities /escalations without dependency Work cross-functionally with other teams for resolving issues Involve in simple & medium transactional processing activities Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies Must be ready to take calls / support chats to provide quality resolutions to our customers/partners Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner Willingness to support PST hours on a rotational basis (10PM-7AM) IST Proactive measures to avoid escalations Create and participate in creating documentation Perform other ad hoc tasks as per business requirements and managements request Skillset required to perform the activity Customer service experience Excellent communication skills (verbal and written) Familiar with Salesforce Prioritization skills Analytical skills Location Bangalore, JP nagar Experience 6+years Shift : rotational night shift in PST hrs. Who can apply: Only those candidates can apply who: have minimum 6 years of experience Salary: ₹ 7,00,000 - 8,50,000 /year Experience: 6 year(s) Deadline: 2025-07-19 23:59:59