Oppdoor Innovative Solutions

About Us Asia is driving 70% of global consumer growth and the rapid rise of ecommerce has lowered barriers to expansion in the region. This gives brands reduced entry costs, broader consumer reach, and the agility to test and learn faster than in physical retail. Opptra unlocks Asian expansion for consumer brands, with a focus on ecommerce and digital capabilities. We are building a portfolio of category-aligned franchising business lines and powering these ventures with a consolidated supply chain and centrally developed technology. Each business line will collaborate with brands as a master franchisee or licensing partner and will be fully invested in their success. Unlike conventional distribution partners that prioritise brick-and-mortar channels, Opptra's business lines will leverage their advanced ecommerce expertise to accelerate market entry. At the same time, we will also balance online and ofine channels to align with local consumer behaviour and category dynamics. Role Description The Marketplace Operations Executive for GCC Hardlines will liaison with all marketplaces in GCC - Noon, Amazon, Ninja, Talabat, Namshi, etc. to drive the revenue and protability goals for the GCC region. This role will drive top tier account health metrics across 1P and 3P operations across all marketplaces in the region and manage inputs like selection, pricing and speed that influence customers decision to buy our brands. This role will support KAM to build scale and operational excellence and scale across e-com channels by ensuring that all platform activities are executed on time, logged in trackers, and escalated to the KAM proactively if unresolved. Mission The Marketplace Operations Manager for GCC Hardlines will specically focus on 3P account operations for platforms in GCC - handling listings, SLAs, POs and backend workows. Incumbent will drive operational rigour and excellence across all 3P marketplaces in the GCC (Noon, Amazon, Ninja, Talabat, Namshi, etc.) by managing critical inputs including listing, stock avail, competitive pricing and fullment speed. This role will maintain top-tier account health metrics across 3P operations while supporting KAM in building strategic relationships with marketplace decision-makers to achieve Opptra's expansion goals in the region. Outcomes 1. Revenue & Profittability a. Drive and exceed revenue targets across all active marketplace channels in the GCC region, contributing directly to the e-commerce P&L. b. Consistently achieve or surpass Contribution Margin 1 (CM1) goals as defined for each fiscal period. c. Accurately track pricing, offers and changes and communicate/correct errors or discrepancies within 24 hours. 2. Marketplace Performance a. Sustained Top Tier seller ratings across all marketplaces, ensuring platform health and preferential visibility. b. Achieve 90% resolution rate for all financial reconciliations, claim disputes, and chargebacks across marketplace partners. c. Support KAM in defining Joint Business Planning (JBP), operationalise JBP with key platforms, aligning on revenue levers, promotional calendars, and CX enhancements. d. Ensure 100% timely submission of platform-specic forms, tickets, reports, and respective templates. 3. Inventory Health & Fulfilment Readiness a. Maintain a lean and agile inventory portfolio, keeping slow-moving SKUs under 5% of total stock value. b. Sustain a 95%+ in-stock rate on core assortment and key trafc-driving SKUs across platforms. c. Collaborate closely with supply chain and planning teams to optimize replenishment and reduce stockouts. d. Own weekly stock-check processes and share consolidated availability reports with recommendations for replenishment and/or price promotions . 4. Product Discovery & Merchandising Excellence a. Secure high-impact product badges on at least 5 SKUs per brand in key categories. b. Ensure 100% of live listings across platforms feature Prime or equivalent fullment program badges. c. Benchmark and improve lead times, ensuring delivery SLAs meet or exceed category standards on all platforms. 5. Operational Compliance & Performance Excellence a. Maintain healthy account metrics including Order Defect Rate (ODR), cancellation rate, and late shipment rate adhering strictly to platform SLAs. b. Ensure all listings meet platform policy standards, with active monitoring of seller performance dashboards and compliance alerts. a. Flags poor-performing SKUs or listings with high bounce rates or low CTR to marketing for improvement. 2. Leadership Behaviours & Organizational Culture (Weight: 10%) a. Operates with an ownership mindsetshowing initiative, prioritizing impact, and driving results without prompting. b. Balances speed and precision, delivering consistently high-quality outputs under pressure. c. Models ethical leadership and transparent communication with internal and external stakeholders. d. Navigates ambiguity with composure, resolving conicts constructively and fostering cross-functional cohesion.