Operations Manager

Job Description

Company Overview: Avataar Skincare Technologies is a pioneering skincare brand that delivers advanced, clinic-grade treatments such as laser facials, body contouring, and hair restoration directly to clients' homes. Utilizing AI-powered diagnostics and US FDA-approved technology, the company is revolutionizing the skincare industry in India. Role Overview: The Operations Manager is responsible for overseeing and optimizing various operational facets, including supply chain management, logistics, customer support, and team leadership, to support the company's growth and ensure exceptional customer satisfaction. Key Responsibilities Strategic Leadership: Develop and execute operational strategies aligned with the company's business goals. Drive initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction. Supply Chain Management: Oversee end-to-end supply chain activities, including procurement, inventory management, and vendor relationships. Ensure timely delivery of products while optimizing inventory levels. Logistics and Distribution: Manage transportation and distribution networks, coordinating with logistics partners to improve delivery times and reduce costs. Implement best practices for warehousing and distribution. Customer Support: Lead the customer support team to ensure high service levels and prompt issue resolution. Refine customer support processes to enhance satisfaction. Team Leadership: Recruit, train, and mentor a high-performing operations team. Foster a collaborative and results-oriented work environment. Compliance and Quality Assurance: Ensure compliance with local regulations and industry standards. Implement quality control measures to maintain high product and service quality. Budget Management: Develop and manage the operations budget, monitoring expenses and identifying cost-saving opportunities. Reporting and Analytics: Generate and analyze operational KPIs to identify areas for improvement and make data-driven decisions. Qualifications Education: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred). Experience: 1-2 years in a leadership role within operations, preferably in a startup or fast-paced environment. Skills: Strong understanding of supply chain management, logistics, and customer support processes. Excellent problem-solving and analytical skills. Exceptional leadership and team management abilities. Strong communication and interpersonal skills. Ability to adapt to a rapidly changing business environment. Knowledge of the wellness and beauty industry in India is a plus. Work Environment Location: Pune, India. Work Preference: On-site, full-time position. Team Size: Approximately 250–500 employees across various departments. Perks & Benefits Opportunities for professional growth and development. Dynamic and supportive work environment. Competitive salary and benefits package. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Supplemental Pay: Commission pay Ability to commute/relocate: Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience in the CRM, routing, and roaster management? Education: Bachelor's (Required) Experience: CRM software: 1 year (Required) Work Location: In person